HT1937 I tried to update to the newest version for my iphone and for some reason I am getting a restore the iphone on my phone and computer. Why is this happening, I dont want to loose all my info and have to put it back in.

Help Please!! my computer won't finish my update for my iphone and it says it needs to restore my iphone. I don't know why it is doing this? If I restore the phone with itunes it will wipe out all my media and contacts and I don't want to do that. But I can't use my phone it just shows a pic of a usb port plug in to a itunes note. Can anyone answer how I can get the iphone back to normal because I can't even use it.

Monday I ended up on the phone with Apple Support just to be sure I was doing the right thing and to check my back up info so I could be sure I didn't loose important data. They were very nice and helped me finish the process. When I told the tech that I couldn't download the new update and install from my iphone that is when I went to the computer and that's when I got this recovery mode thing on my phone. He told me there must have been a problem and that is why he thinks I couldn't down load it from the phone. I had to go to ITunes on my computer. Once we did the recovery we were able to check that I had a back up from the day before, so I didn't loose anything. He stayed with me til the process finished. I also found out I can prevent the auto sync for the future by setting the directions on that.
I am good now and my phone is operating fine, with the new update. Thank you all who commented back to me.

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