HT1937 My iPod says i have to answer these security questions to pay for stuff but i cant remember the awnsers?
i cant pay for sutff and i have reset my ipod so i cant pay cause i knew the awnsers when i reset but i didnt think about that when i reset
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90722)
Similar Messages
-
I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
I recieved an ipod 5 for a early christmas present a day ago, I already owned an ipod 4 so i just used my info from that ipod as a back up for my 5g. but now when i try to download music from itunes it says i must use my security questions (which i made over a year ago) I can't remember the answers and i can't get on the email that it sends the reset info to. i don't know what to do and its really frustrating. please help ASAP!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471) -
Every time i want to download an app, i have to answer 3 security questions. How can I change this?
Why do I have to answer 3 security questions everytime I want to download an app?
The power DVD app is active, and seems to download ok. You have already deleted the app?
I suspect what is happeneing is that a download is in your queue, and is blocking the queue until it completes, thus the message every time you try to do a down load. It may be failing because while it thinks you have the app, it is not finding it, and doesn't know what to do. ( sounds like a poorly designed download).
I think the way around this might be for you to resync with your iTunes, and let it reload the app onto your pad. Let it complete the download. Then, if you do not want the app, delete it again from your pad, and if you never want it, from I tunes as well.
The next time they do an update, you may wind up in the same situation, so if it happens again, until they fix the download routine, you will get stuck again.
So try the suggestion, and see if this clears it out.
The other option would be to open your account in I tunes on your computer, let it complete the download there. -
Every time I try to get on the Ipod games, it says I have to add more security questions, but no questions are listed, just two buttons that say "Submit" and places to put the answers to the unstated questions. It also asks for a second email address. It then proceeds to lock up. Is this a scam of some sort. There is nothing on the apple website about having additional security questions other than the one, or having a second email to operate the ipod.
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471) -
Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
I am trying to purches my music, but it say that my itunes acount is closed, and that i have to answer my security questions, and that I'm new to itunes.
Hi samanthastorhmeieryahoo.com
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/TS2446
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy -
I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and it says if you can't remember answers to the two questions to contact you
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
It may say to contact Apple, but not us. We are just a user forum. -
i have entered answers to security questions but says not correct now going lock out my redeemed money why???????
It sounds as though it doesn't think that you are typing in the correct answers.
If it's not accepting them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
When downloading an app my ipod keeps asking me to answer 3 security questions
When downloading an app, my ipod keeps asking me to answer 3 security questions but will say they are not correct
What kind of security questions?
by admin of #1 webmaster and coding community on web http://www.webmasterszone.net -
Please someone help
I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?You'll have to reset them. Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right. This will send a reset email to your rescue email address.
If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html. -
my new iphone 5 wont let me download music of apps i have to answer 2 security questions its been so long since i have used these i dont remember the answers how can i get past this to download?
In order to get those to work you will have to upgrade to Snow Leopard 10.6.8.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard, preferably the full 10.6.8 combo updater. -
Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password.
Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
HT1918 I have forgotten answers to security questions
I have forgotten answers to security questions. How can I modify them in my I'd details. Answers to security questions are for verification purpose and I do not want to get stranded in future. I know my password to my I'd
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I want to buy a song but I have to answer a security question but I don't know the answer
I want to buy a song but I have to answer a security question but I don't know the answer
Contact iTunes
Apple - Support - iTunes - Contact Us
Maybe you are looking for
-
Photoshop CC is crashing Windows 8.1
Starting a couple of weeks ago when I run PS CC. After a couple of minutes the screens all go blank the sound goes off and I have to power cycle to get it to come back up. I've run all diagnotics and the computer appears healthy. There are no entries
-
I have had my nokia N8 for about a month and only just today when I went to send a message and also in notes the screen automactically goes to Landscape and its always gone to Portrait. Can anyone help me change it back to Portrait ..................
-
How to find profit center group for any profit center
Hello, KCH3 is the transaction code. When you select ant profit center group and hit enter you will see the entire hierarchy, profit center groups and profit centers belonging to the group. Now my question is i have a report where i need to display t
-
Well, I got my email from Apple this afternoon telling me that in May I will no longer have the option of not converting to the new MobileMe Mail app. Would like to hear from some of you who have converted whether or not the new app has settled down
-
Why can't I open new PDF files into iBooks
I cannot open new PDF files in iBooks, they flash really quick in PDF folder then disappear. I'm really frustrated