HT1937 security questions to unlock my account on new computer

I want my account unlocked!   I have signed on with a legit account name AND password .  How do I remove the FORGOTTEN security questions associated with MY account.  At some point YOUR encryption layers are redundant.

try to see if you can change your security questions. Change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express line(select your country, navigate to iCloud help and enter the serial number of one of your devices)

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    Hi i am samuel kim and i didnt remember my security question and got my account lock how to i unlock it and get my security question?

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75432)

  • How do I reset the answers to my security questions on my iTunes account if I do not remember the answers to them?

    How do I reset my security questions on my iTunes account if I do not remember the answers to them?

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
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  • How do I reset security question answers on my account?

    How do I reset security question answers on my account?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
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    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
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  • HT5312 I forgot the Security question in my email account, How to get a rescue email address?.

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    You can go to the phone number for your country from http://support.apple.com/kb/HE57 and ask to speak with Account Security, or you can go to the ExpressLane at https://expresslane.apple.com and then iTunes, then iTunes Store, then Password and Security Questions and fill out the form.

  • I forgot to answer the security question to my iTunes account and I need to reset or restore answer

    I forgot to answer the security question to my iTunes account and I need to reset or restore answer

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
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              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
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  • HT5312 How do I reset my security questions in my apple account, I don´t remember the answers!

    How do I reset my security questions in my apple account, I don´t remember the answers!

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • HT2075 I wanna to change security questions for my apple account how I do it's

    I Wanna to change the security questions for my Apple account how I do it

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions.
    (114416)

  • HT201303 Reset the security questions on my iTunes account?

    How do I reset the security questions on my iTunes account?

    You can only reset if you know the answers to the original ones.
    If you dont, normally you will need to contact iTunes store support but this workaround may help:
    -On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    - Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    - Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
    - At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

  • HT1918 How do I change my security questions in my Apple account?

    How do I change my security questions in my Apple account?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT4623 How do I reset my security questions for my iTunes account?

    How do I reset my security questions for my iTunes account?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/

  • HT5312 How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

    How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

    Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

    Hello AndiHouse,
    Thank you for using Apple Support Communities!
    According to this article, Rescue email address and how to reset Apple ID security questions http://support.apple.com/kb/HT5312:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Click the link above, and contact the iTunes Store support team directly for assistance with resetting your security questions.
    All the very best,
    Sterling

  • HT1937 security questions reset

    i keep requesting to reset my security questions for my apple account, i get the notification from the apple website saying that i should receive an email to reset it. i have repeated this 4 times and still havent received the email. please help asap!! and i know the email i am using is the correct email

    If it's not in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102772)

  • I forgot my security questions to my iTunes account. And now i can't purchase anything on my device. Please help

    I forgot my security questions to my iTunes account. And now i can't purchase anything on my device. Please help

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

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