HT1976 I am in turkey. Just bought a new Turkcell SIM card for my iphone3gs. When I try to connect to Turkcell network, it says that the selected network is restricted however the sim works in ordinary phones. Can you help please.

I am in turkey. Just bought a new Turkcell SIM card for my iphone3gs. When I try to connect to Turkcell network, it says that the selected network is restricted however the sim works in ordinary phones. Can you help please.

If a phone is sold from one friend to another and wants to use it on a different carrier the friend can contact the carrier it was sold by to request it unlocked. I know AT&T, Verizon, and Sprint will give you the steps to unlock it as long as the original contract it was bought under has been completed. eBay/Craigslist is really not the best place to try to get "unlocked phones" from, if it turns out the phone isn't unlocked then I'm really sorry you got stuck with that one and as stevejobsfan said above I would report them immediately and see if you can recover your money. I sell phones for a living and this happens a lot

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I have a laptop w/2.4GHz core duo 2 processor; 2GB memory; and 100 GB of available space, bur when I try to download Mountain Lion it tells me that mt computer is not compatible. I am currently runny Lion. Can you help me?

I have a MacBook with a 2.4GHz intel core 2 duo processor; 2 GB memory; and 120 GB available. I am currently running Lion OS10.7.5. Yet the app store tells me that my computer is not compatible with Mountain Lion. Can someone help me?

OS X Mountain Lion system requirements
To install Mountain Lion, you need one of these Macs:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)

TS3899 Hi i have tried to sort this myself but to no avail i cannot for some reason forward mail everything else is ok i have tried to reset the phone can you help please

Hi I have tried to sort this myself but I am not having much luck.
I can receive mail but for some reason ( Imay have caused) Icannot send or forward mail can you help me please.
I am with BT Yahoo on windows 8.1 on my computer and mail is ok on my pc. Thank you in anticipation.

Try to disable the camera notification: http://support.apple.com/kb/TS1500
and make sure that Apple Mobile Device Service is active on your computer: http://support.apple.com/kb/TS1567

I do not see my external drive in the Events Library and cannot choose it to import media to. Can you help please?

I do not see my external hard drive in the Events Library pane. How do I get my media to import to my external hard drive instead of Macintosh HD please?

Hi Tom, Thank you for your reply. Please forgive my ignorance. I did try to find the answer here but I am new at this. Could you direct me to that thread please? Yes the external hard drive is used for time machine and I did see something at one time regarding an issue but evidently it didnt sink in or stick. The drive is a g-raid I have had for several years used on a macbook pro but now I have a new imac and fcpx. works fine with all other apps, when the drive came out of the box it said preformatted and just ran with it.

I have installed Adobe digital additions and have tried to aurthorize but keep getting error message "Connection error" . The internet connection is working and I do have an Adobe ID can you help please

I have installed Adobe digital additions and have tried to authorize but keep getting error message "Connection error" . The internet connection is working and I do have an Adobe ID can you help please.
I have been using Adobe reader for PC to download my eBooks but the eBook Vendor has switch to Digital Addition,

this is from sjpt,
Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your Adobe ID.

My mini is connected to the wifi network, but is not able to connect to the working internet... can anybody help, please?

my mini is connected to the wifi network, but is not able to connect to the working internet... can anybody help, please?

192 is local address within your network.
Unless the adddress is of a server that can reolve URL names to ip addresses you wont be able to load an external web page.
You can check what it should be by checking your router status page.
Or if you have an iOS device check under settings, W-Fi, select the network your attched to, then see what is next to DNS.
DG

I bought a second hand 4s iphone and I can't use the internet on 3g even though it looks like I'm connected ... can you help please?

I bought a second hand 4s iphone and I can't use the internet on 3g even though it looks like I'm connected ... can you help please?

Who's your carrier?
What country are you in?
Was it from a shop or a personal deal?
If your phone doesn't function on the cellular network, goto the carrier first

I am currently using final cut pro 6 and i have a problem that i can not to do a play out to the dvcam but i can record from the dvcam, can you help please?

i am currently using final cut pro 6 and i have a problem that i can not to do a play out to the dvcam but i can record from the dvcam, can you help please?

I believe there is no "Export to Tape" feature as appeared in legacy FCP.
SORRY! Just noticed you are using FCP 6.
You need to ask this question in the Final Cut Studio forum.
Message was edited by: Ian R. Brown

Forgot my password of my phone , can you help to open my phone?

i m forgot my password of my phone , can you help to open my phone?

Hi 2081971!
You can try the last four digits of your mobile number if you have not set up a password. Customer Service CANNOT reset that password for you. We do not have remote access to your personal information on your phone including passwords. I don't see why type of phone you have. The best thing to do would be a master reset. Search our support page for "Master reset" for your device type.
Have a great day!

I have an Apple ipod that gets stuck on the first track of every album, can you help please?

I have an Apple Ipod model MC 688. My problem is that every track played 'sticks' , if I forward it sticks on the next track, just plays the same one over and over.
Very frustrating, can you help please?

"Sticks"
Do you mean the same song repeats? If so, turn off the repeat (1) song feature.

HT4972 I have an Ipod touch version 4.2.1 and the instructions do not detail how to update to iOS 5. Can you help with me step by step instructions.

I have an Ipod touch version 4.2.1 and the instructions do not detail how to update to iOS 5. Can you help me with step by step instructions.

iOS 4.2.1 suggests that you may have 2nd generation Touch, which cannot be updated past iOS 4.2.1
Check http://support.apple.com/kb/HT1353 for help in identifying your model. A quicker method may be to check the back casing. If your iPod has Model No.A 1288 etched into it, then it's a 2nd gen Touch.
Assuming that you are using the latest version of iTunes (today, that is 10.6.3), to check if your iPod can be updated, connect it to your iTunes and look on the Device/Summary pane. Select Check for Updates. If there is one, you will see a message telling you that and how to install it. However, if you see a message saying that your iPod is up-to-date, then it cannot be updated.

HT4101 i have purchased a lightning to sd card plugged it into my ipad but i cannot open the photos can you help please.

Hi i have purchased a lightning to sd card but i cannot get the photos to open can you help please.

How did the photos get onto the SD card that you are using ? Photos (and videos) on the card will only be recognised if the card has a DCIM directory off the root of it, and the photos are underneath that directory and their filenames are exactly 8 characters long (no spaces) plus their file extension (that should be how most digital cameras write photos to a card).

I Am not able to download the last version of iTunes.. Can you help please?

I Am not able to download the last version of iTunes.. Can you help please?

Hello,
I recommend you download it from the Apple Website: www.apple.com/itunes
Thank you for using Apple Support Communities.
All the best,
James

Just bought a new iMac, with Lion, for my wife. When is was wifi with her old iMac on line with it's printer, HP C6200, no problems printing. Now that it is by itself it does not recognize the C6200...It recognizes my laser hp 1012 and laser hp 6300

Just bought a new iMac, with Lion, for my wife. When is was wifi with her old iMac on line with it's printer, HP C6200, no problems printing. Now that it is by itself it does not recognize the C6200...It recognizes my laser hp 1012 and laser hp 6300 but will not print to them wanting an autenication

How is the C6200 connected to the iMac, is it via USB or Wi-Fi? If it's via Wi-Fi please make sure it's connected to the router using the printer's Network Wizard. Then click System Preferences - Print & Scan and assuming the iMac is on the same network as the printer, if it is the printer should be seen. If it's not then click the + sign and add the printer. Apple provides instructions in Printing Overview OS X Lion

My Ipad 2 started talking to me. I can't activate anything - can't get passed the opening screen to slide to unlock. I can't get to Settings or any other page. Can you help, please??

My Ipad 2 started talking to me. I can't activate anything - can't get passed the opening screen to slide to unlock. I can't get to Settings or any other page. Can you help, please??

If you need more help see:
iPad: Configuring accessibility features (including VoiceOver and Zoom)

HT1976 I am in turkey. Just bought a new Turkcell SIM card for my iphone3gs. When I try to connect to Turkcell network, it says that the selected network is restricted however the sim works in ordinary phones. Can you help please.

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