HT1977 How do i get my money back for an app if it doesn't work?

How do i get my money back for an app if it doesn't work?

With every purchase you'll receive an email confirmatiom. There is a link: "Report Problem". Use it.

Similar Messages

  • TS1424 how do i get my money back for an app that just does not work

    could anyone tell me how do i get my money back, i got an app from the store and it just keeps going to the Error 404 page.

    You've visited the developer's website and tried contacting them (there should be a link on the app's description page in the store) ? If you have and you haven't got anywhere with them the you can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link.

  • How do I get my money back for an App I bought yesterday that has crashed?

    How do I get my money back for an App I bought yesterday that has crashed?

    Where did you buy this app?  If it was a Mac App Store app, which one was it?  If it was a third party app you will have to approach the developer and / or the seller.

  • Can you get your money back if the app you purchased doesn't work properly?

    Hi,
    I recently bought the MobileNoter SE app in order to sync my OneNotes between Playbook, Windows Phone and Laptops.
    Once the Playbook was added to the previously fully functioning sync system things started to go wrong, so much so that I've had to re-create a lot of my notebooks.
    There are a whole host of flaws and bugs with the app - some people say this is just an Android App which is ported which might account for the bugs if it wasn't fully tested after.
    I posted a review which has been taken down - presumably by MobileNoter - without explanation.
    I mailed support and they initially sounded like they wanted to help but have since gone silent. I have asked for my money back but more silence.
    I wouldn't mind but this app is £20 for which you would expect a fully functional app. This is far from it.
    Anyone know what the procedure is now to get a refund. Is there some way Blackberry can help?
    Many thanks

    Actually, wrong.
    The tech support people can help with Playbook purchased apps. If you've called and they said they cannot, you were lied to.
    Even in the link you posted, in #10, it states clearly "App Refund related matters are handled by BlackBerry Customer Care." That, my friend is accessed by the support number. Again, if you were told otherwise, you should inform them of such or ask for a manage/supervisor.
    And, you don't have a "Partner ID" because you are not a "Partner". The section you're referring to applies to mobile providers, which are the Partners.
    Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How do i get my money back for that song??

    What if i tried to buy a song, but it wouldn't go through. It said " We are unaable to process your request right now. Please try again later." So i tried it again and it went through and then it said that i bought the song twice. But it wouldn't go through the first time. So how do i get my money back for that song?
    Please answer me!
    --Much love

    If you still wanted the song you could:
    Open iTunes...
    Click the "Store" menu at the top ->
    Find "Check for purchases".
    Hopefully it will find the songs you were trying to download and it will finish downloading them without you having to pay again.
    Hope this helps!

  • I bought an audio book on iTunes and it charged me for two of the same book and downloaded two.  How do I get my money back for one of them?

    I purchased an audio book on iTunes store and was charged for two and downloaded two of the same book.  How do I get my money back for the second one?

    Try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    Note that audiobooks are currently a one-time only download from the store, so you may want to take a backup copy of it

  • HT2404 how do you get your money back for software that does not perform as advertised?

    how do you get your money back for software that does not perform as advertised?  I purchased the batch coverter to watch .swf video which it states it supports, but it will not open the files and I want my money back!!!!!

    tell Apple.  http://www.apple.com/feedback/
    iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final.

  • How do I get my money back?   This app doesn't do what I need.

    How do I get my money back? 
    This app (Apple Remote Desktop) doesn't do what I need.   I only need screen sharing with one user. 
    Installation and setup of ADR was so complex that I was forced to find a simpler workaround. 
    I found that a substitute function (75 percent of what I need) is built into Skype.   It's a pain, but it works. 
    I'd want to get my money back for this expensive Apple Remote Desktop.    I never got the software to work, not even once. 
    I can't find anywhere that the App Store gives any sort of money-back guarantee. 

    Hi,
    Actually I'm sure it says all sales are final - i.e. Tough....
    Unless you can prove that the product description was flawed in which case you can rely on your contries consumer laws.
    Regards,
    Shawn

  • I was double charged for a purchase i made. How do i get my money back for the second charge?

    How do i get my money back for something the app store double charged me for?

    Hey M_Hoag,
    It would be best to report an issue with your purchase. The following resource outlines how to do so:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • How can I get my money back from an app

    How do I get my money back from an app tht my daughter accidentally bought.

    All sales are final.
    You can try contacting itunes support and asking for an exception.
    Click Contact Us at the bottom of this page

  • HT1725 How can I get my money back for a tv show that didn't download??

    I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!

    This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
    Most of the time, it's just going to be the security software causing the problem.
    To get a refund, contact Apple with Express Lane.

  • How do I get my money back from an app that won't work

    How do I get my money back? I bought an app upgrade and it doesn't work I spent a good amount on it and I want it back!!! Every time I call apple I get the run around from them!!!!!

    Contact the developer.

  • HT3702 I accidentally purchesed two of the same books, how do i get the money back for one of them?

    I accidentally purched the same book twice, just wondering how i get the money back for one of them..

    You can try and get a refund... Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us
    ( But it is stated that all Sales are Final...)

  • Can,i get my money back for accidental app purchase

    My daughter purchase by accident apps the we don't need ,use or want,
    How can, I get my money back?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Can i get my money back for an app i bought but dont want.

    can i get my money back from an app i acedentally bought

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

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