HT200109 There is no menu :Movie Purchased. What is the problem? I can view this menu before.
I boght some movies directly from aple TV, but when I want to watch them again I can not find menu "purchased"
Any body can help?
Thank you.
Welcome to the Apple community.
A number of people have reported similar issues recently, most appear to have found a discrepancy of some kind in their account settings and making changes to these settings has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
Also check your payment details, make sure your details are exactly how they appear on your credit card statement, you might also try changing some of those details, saving them and changing them back again.
You might also try logging out of and then back into your iTunes account and restarting your router.
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.
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has anyone come accross restore error 53 on an iPhone 6???
Hi, poppyseed83.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
Cheers,
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when i want to purchase or download an app it tells me. " unable to connect to itunes store." what is the problem?
Can't connect to the iTunes Store
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i have a problem in my account every time i want to install application from app Store on my iphone a message shows that my Apple ID has been disabled, i creat a new password and still that message shoes ,what is the problem ?can you help me please???!!!!
If your account is disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
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I bought iphone 3gs in singapore last year,I had no problem to use it in Singapore & Malaysia but after i upgrade to ios5,i can't use it in malaysia.It will automatic restart my phone itself. Is it because of IOS5 problem?!Because when I register my itune a/c, I selected the country is Singapore. Anyone know what is the problem & how can I solve it?!
If it automatically restarts the phone firmware is corrupt. Restore the phone with iTunes and set up as a new phone, do not restore your backup, which is likely where the corruption is. If it then works you can try restoring just the backup. If that breaks it again you know where the problem is; you will have to start over and manually reinstall your content.
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my project is finish with final cut 4 when i export via quick time a window open and says (error 34 ) what is the problem .
i've made many transfers before and every time it was excellent thanks denisIs the external formatted tmac OS Extended?
It should be.
Al -
My itunes account was disabled for some reason. I changed password in iforgot and still didn't work. I could log in and see my music but not make purchases from the store or even redeem an itunes gift card so I set up a new login/account with another email account of mine. On the new account I can redeem my gift card and download items onto my ipad2. Is there any way to move my music to the new account?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
When I try to rent a movie on my Apple TV it states that the purchase could not be completed. My password is correct and location, user id, and other settings are correct. What is the problem?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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After making a movie and wanting to burn a DVD, I go for iDVD in the 'DEEL' menu. After couple of seconds I get the question ' where is iDVD?
What is the problem? I cannot find iDVD in the programs map.
regards TonlThe current Apple thinking is that the entire world has access to fast broadband and wants to distribute home movies to friends and relatives via download (iCloud) rather than mailing them a DVD. The fact that nothing could be further from the truth has so far had no effect on this policy. If you scream and shout loudly enough down the phone Apple may send you a free copy of iDVD. That worked for some, but is now said to have been withdrawn by Apple. Also, you can complain bitterly here, perhaps suggesting that Apple could have provided a choice between using iCloud and burning DVDs:
http://www.apple.com/feedback/
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that comes with OS 10.7 Lion (which also omitted iWeb) or will come with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD.
However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. -
Help me! I can't purchase any. I'm buying gems in-game. There always a message saying 'Your Purchase Could Not Be Completed.' What's the problem? I have $100.63 credits. I can't use them. I just change my name in my apple id. Can anyone help me?
It's still the same message. Your Purchase Could Not Be Completed. For Assistance, Contact iTunes support at www.apple.com/support/itunes/ww/.
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I purchased Lightroom 5, loaded it on my Mac, and updated to version 5.6. I then tried importing photos from my Sony DSC-RX100iii. Unfortunately it only imports JPEG files but no RAW files. What is the problem and how do I fix it?
Than LR should have brought in the RAW files as well. ACR is the RAW
processing engine used by LR under the covers so anything not supported by
ACR would not be supported by Lightroom.
Are you shooting RAW plus JPEG? By default, Lightroom will stack then
unless you tell it not to. Check to see if there is a small badge on the
preview that looks like two sheets of paper with a number. That is how
Lightroom indicates a stack. You can unstack them by clicking on the badge.
There is also a menu item to stack/unstack photos. Otherwise, I would have
to research but not sure why Lightroom would ignore the RAW photos but
still import the JPEGS. -
I need to move my library from my old computer to my new laptop (Windows 8). What's the best way to do this?
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
If you have an iOS device that syncs with contact & calendar data on your computer you should migrate this information too. If that isn't possible create a dummy entry of each type in your new profile and iTunes should offer to merge the existing data from the device into the computer, otherwise the danger is that it will wipe the information from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data. If you don't have any Apple devices then see HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store.
tt2 -
I just purchased a new desktop PC and want to move Itunes and all my Ipad Apps to new computer, and delete off my old computer. What is the best way to do this?
Hi,
See Here for Transferring your iTunes Library
http://support.apple.com/kb/HT4527
Make sure Everything is working to your satisfaction Before Deleting anything from your old computer...
Cheers, -
I am able to sign onto and rent movies through Apple TV. Unable to watch. Asks to decrease TV resolution to potentially allow viewing. What is the problem? New TV with new router.
Hi vazandrew, thanks for your help, Ive just checked, both home sharings ie Apple TV and itunes on my laptop, and they were both on , but for the heck of it, I turned them off and back on again. I still have the same problem.
Im looking in purchased films, am I looking in the right place ?
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The battery of my iPhone 5 easily discharges even when not in use. The unit was tested by Apple and passed the Battery Health Test although the performance showed otherwise. The battery deterioration started 11 months after purchase and is not covered by Apple warranty. What is the problem of the iPhone5 and would appreciate suggestions on how to address this problem. By the way, I have a 2 year old iphone 4S with a battery performance as good as when it was bought two years ago.
Hi there Dan Laven,
You may find the information in the article below helpful.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/ht1476
About battery life and the battery
Battery life and number of charge cycles vary by use and settings. Find more information about batteries for iPhone and iPod.
Find information on how long the battery is expected to last between charges.
Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced.
-Griff W.
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