HT200126 my apple tv update download is not working

I set my apple tv to dowload the update and it is not going anywhere. The icon just keeps spinning.

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    Click the Clear Display icon in the toolbar. Try the action that you're having trouble with again. Post any messages that appear in the Console window – the text, please, not a screenshot.
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
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    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
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    after doing a widows update itunes will not work at all

    hiya!
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    the apps we have downloaded are not working,  please help,  extremely frustrated with our ipod 4

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