HT200197 my apple tv won't pass the setting date and time screen?

why won't my apple tv pass the setting date and time screen?

That indicates a network issue.
Check the DNS settings, they should be set to automatic.

Similar Messages

  • Cannot get pass the "Setting date and time" screen

    Hi, I am faced with a very serious problem... someone please help!
    I bought home an Apple TV (2nd generation) for my parent overseas, but when I switched on - it got stuck on "Setting date and time" screen and cannot continue. Pressing "menu" button (or hold on for many seconds) does not work at all! I am stuck in that screen. Restart the Apple TV does not helped.
    I thought it is the issue of the remote control (maybe "menu" key has failed), so I bought another one (the aluminum model) and the same issue persists! I tested the remote control on Mac (boot up and press menu key, using Better Touch Tool... both shows the menu key is working).
    What shall I do? Thanks!

    is it connected to the internet either wired or wirelessly

  • HT1551 When I try to access Apple TV it says it is setting date and time.... And the wheel just keeps spinning??? It worked fine prior to now.

    When I try to access Apple TV it says it is setting date and time.... And the wheel just keeps spinning??? It worked fine prior to now.

    Were any of the troubleshooting steps in the article from which the question was posted tried?

  • HT1595 My AppleTV seems to be stuck on the "Setting Date and Time" load page

    I just moved from a house to an apartment and when I hooked up my appleTV it said "Setting date and time" with a spinning load wheel and it's been doing this for a long time now. I hit MENU on the remote and tried going to Settings> General> Network like it said at the bottom of the screen, but nothing happened. It's connected to the right WiFi network, but the only icons it shows on the home screen are the 'Computers' icon (for Home Sharing) and the 'Settings' icon. My movies, music, tv shows, netflix etc. icons aren't showing up. I restarted it and got as far as the "Setting date and time" load page again, where it just sits and loads.

    Welcome to the Apple Community.
    Assuming this is not the first time you have used your Apple TV
        1.    You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
        2.    Also try restarting the router.
        3.    If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

  • Stuck on "setting date and time" page-tried hitting menu to reset network, but it stays on the setting date and time page.  Any advice?

    Anyone know how to fix this? It's reading the remote because the light is flashing when I click on many, but it's staying on the "setting date and time" page.  Any workaround here would be great.  Thanks peeps!

    This is indication of a network issue... .ensure that the DNS settings are set to Automatic.
    If the ATV is not responding to the remote, start by unplugging the device then plugging it back in.  If it still fails to respond, restore via iTunes on the computer.

  • Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

  • Why is the screen from my Apple TV doesn't go past setting date and time and the screen stays black

    My Apple TV screen turns on black and stays on setting date and time a few seconds after that it stays black but on light is still on and nothing else happens,I can't get it to do anything else!I just moved and have a new router and I think that might be the reason but I don't know! Please help!!!!

    I have the same issue and seeking an answer...
    I have already reset my ATV3 to factory defaults twice and connected it directly to the router, but the problem remains the same... BTW, I connected it to the two routers of two different networks I have at home... It reacts the same to both nw....
    Any ideas?

  • The setting date and time is not working

    Bought an apple TV, installed it as per instruction, connected to my internet but the seting date  and time is not occuring and the activation cannot occur either.  Spent 1 hr on the phone with Apple support staff - they told me it may be a router blockage and to contact my internet provider.  contacted internet provider , they tell me everything is working from their end so must be the apple TV device.  I was told this was easy techonology and that I would not have issues - I have spent 3 hrs on this and truly frustrated as its not working .  any suggestions would help!

    That would be a network issue as you were initially advised. When the date and time can not be set it means it is having trouble connecting to the network.
    Make sure router is up to date, reboot router and ATV. Make sure location is set correctly via ATV and also DNS (settings - general - network - configure DNS - automatic)
    Make sure your router allows access over port 123.
    Failing that try a restore on the unit

  • How do I change the "Set Date and Time Automatically" server

    Is there a way to change System Preferences/Date & Time/Date & Time/Set date and time automatically from "Apple Americas/U.S. (time.apple.com)" to another time server instead?

    sig wrote:
    The menu has a drop down. But if you know the address of another time server I would think you can type it in.
    Yeah, that's not really a menu, but a "combo box", which is a combination of an edit field and pop-up menu. So you can choose from existing items or just type in whatever time server you want.
    charlie

  • Apple Tv is stuck on setting date and time.

    I have my Apple Tv hooked up to my cellular network and it won't go passed the setting date and time screen. any ideas why it's not working?

    Welcome to the Apple Community.
    I don't have an answer to your specific question but trying to use the Apple TV with a cellular connection is not advisable, you will use up your monthly allowance in minutes.

  • APPLE TV 2 HD model and updated to latest version 6.1.1 since doing that it won't set date and time and tells me my Apple ID and password are incorrect and I know there not. What do I do?

    It connects to internet fine. I have tried restoring back to factory condition and hard wire update by connecting it to my Mac mini .
    The date and time won't set. And won't acknowledge my Apple ID and password......... I am usually tech savy but this has caused me grief .
    Do I need to downgrade my update....
    But can't get any menus until I log in my apple account...
    It can't log into my iTunes account until time and date have been set.
    When I did the hard wire restore connected to Mac mini it wouldn't go past the date and time screen as it wouldn't when I did the wifi update too.
    it just would get past that screen.
    Anyone help!!

    This is the result of a network issue.  Ensure port 123 on the router is open.

  • Trying to setup my new ATV and it won't set date and time, and won't allow me to log in with my apple ID.

    Trying to setup my new ATV and it won't set date and time, and won't allow me to log in with my apple ID to homeshare OR to test te network, which I know is correct since I changed it. I live in an apartment complex and the router is in my roommates room. ANY suggestions? I'm at the point where I may return this because it has been nothing but a hassle. I'm very annoyed and just want the product that I paid for to actually work.
    The ABOUT section says Network Time: Skipped (reachable) and Activation: Failed (skipped)
    I'm also using my MacBook Pro as the homesharing with iTunes up to date.

    I had a similar issue wuth my new Apple TV.  If you (or your roommate) are able to change the router firewall settings, do that first.  I don't know the ports that you need, except that 123 is one of them (to set the time).  Then restart the Apple TV.  See if that will get you through the activation process.  I actually ended up restoring mine to factory settings, but I'm not sure if that step was really necessary.
    I understand your frustration, though.  Getting the Apple TV to work was such a pain -- it almost feels like it is not really an Apple product.

  • My Apple tv is stuck on the home sharing and settings screen

    For some reason my apple tv is stuck on the home sharing and settings screen. Ive already unplugged it and let it reset but its not even giving me the option to go to the home scene..HELP!!?

    That is the main menu, however you are not properly connected to the network so that is why the other apps are not appearing.
    Make sure DNS is set to auto (settings - general - network)
    Check that location is set correctly via settings
    If on wifi try ethernet
    Make sure router is up to date and has port 123 open (refer to manual if unsure)

  • The apple tv is stocked at setting date and time

    I Updated the Apple TV and now it requested to start the configuratio all over again and is stocked at setting date and time, can somebody help me?

    http://appletv2.com/stuck-on-setting-date-and-time-fix/

  • Having problem with the apple tv, because it still setting date and time and dont finish w the activation

    having problem with the apple tv, because it still setting date and time and dont finish w the activation

    That means it is having trouble connecting to the network. Make sure location is set correctly. Go to settings - general - network and ensure DNS is set to automatic. Check that your router is up to date. If on wifi try Ethernet.

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