HT200261 Apple Configurator - Cocoa Error 13

How do I fix "Cocoa Error 13" so that I can use apple configurator????

Having the same issue here. Hoping this gets resolved soon.

Similar Messages

  • Apple Configurator Internet Error when checking for the latest IOS

    Hey all,
    I have just updated my apple configurator software to 1.2.1 and every time the software tries to check for the latest ios version it just times out saying internet error. All internet connectivity is fine as I have unistalled and downloaded the app several times trying to resolve it. I can browse web pages fine so I know internet connectivity is not to blame. What can I do to get this thing to succsessfully phone home?

    We have the same error.  I've called apple enterprise support and gotten a case ID.
    I suggest everyon call apple. 
    It's easy to reproduce once it happens. It's hard to resolve.  It happens even when we reboot and have just one ipad connected to the mac desktop with just a single USB cable.   We can no longer update the ipads.
    I've asked apple to focus on less fluff and more function in configurator.
    Please do the same.  
    It would cost us about 12 man hours to wipe out our machine  , restore lion, then restore from time machine.   

  • Apple configurator import error

    I'm trying to import a spreadsheet of redemption codes into Apple Configurator. I download the spreadsheet directly from https://vpp.itunes.apple.com, but when I try to import it, I get the following message:
    Apple Configurator: The spreadsheet provided has redemption codes for "(null)."
    What can I do to import it?

    Called this morning since I had the same problem.  Try to delete cells H1-> L1, those have info it doesn't need.
    Good luck!

  • Apple Configurator error code 2003 MCCAndMNCs is invalid

    Hi,
    I have updated my MBP to OS X 10.10 (Yosemite) and installed the latest Apple Configurator (AC) 1.7.1.
    I have an existing Profile that includes one (1) payload: Wi-Fi. This profile is used for Passpoint (HS2.0).
    In the previous version of AC (1.6 I think), the profile I created worked (iPhone 5S with iOS 7 installed, AC on OS X Mavericks).
    Here are the most important fields from the Payload:
    Security Type is: WPA2 Enterprise
    EAP type field is: EAP-AKA
    MCC/MNCs field is: MCC=505, MNC=1 (I can't input 01 into this field, and the MNC is meant to be 2 digits, but the AC just replaces it with 1)
    When I try to re-install this Wi-Fi Profile on an iOS8, the AC complains with the following error:
    Has anyone seen this error before?
    Where can I get a list of error codes that the Apple Configurator (1.7) uses?
    Are there any workarounds available?
    Thanks,
    Al

    This is the console output:
    "19/11/2014 10:48:04.069 pm Apple Configurator[6524]: ERROR - 1297519ms <ACUProfileInstallOperation: 0x600000189240 { UDID = 2991a2d4d7844f7c8f2b2cd3e3c69ad1a5c7dd22 }> finished in 0.14 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile ‟Telstra ENIW HS”" UserInfo=0x608001274ac0 {NSLocalizedDescription=Unable to install profile ‟Telstra ENIW HS”, NSUnderlyingError=0x600001a54640 "The profile “Telstra ENIW HS” is invalid."} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-550/Engine/Op erations/ACUOperation.m:151)"
    //Al

  • Apple Configurator - Redeem Code Upload

    I am trying to upload redeem codes for iMovie that I received from the VPP.  I had to use StuffIT explanader to open the .zip file that I was sent.  The files were then expanded to a .xlsx format.  Apple Configurator (1.4.3) did not recognize this file type so I saved it as a .xls file.  However, Apple Configurator could no longer read the file properly as I got the following error message.
    Unable to import redemption codes for “iMovie”.
    The spreadsheet provided has redemption codes for “iMovie”. Please provide a spreadsheet with codes for “iMovie”.
    Any suggestions on waht might be going wrong here?

    This is the console output:
    "19/11/2014 10:48:04.069 pm Apple Configurator[6524]: ERROR - 1297519ms <ACUProfileInstallOperation: 0x600000189240 { UDID = 2991a2d4d7844f7c8f2b2cd3e3c69ad1a5c7dd22 }> finished in 0.14 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile ‟Telstra ENIW HS”" UserInfo=0x608001274ac0 {NSLocalizedDescription=Unable to install profile ‟Telstra ENIW HS”, NSUnderlyingError=0x600001a54640 "The profile “Telstra ENIW HS” is invalid."} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-550/Engine/Op erations/ACUOperation.m:151)"
    //Al

  • Apple Configurator: Enable to install profile code=14

    So I am trying to manage a iPhone 3Gs using OSX Server  and Apple Configurator.
    For OSX server:
    I am running:
    - Open Directory
    - DNS with the zone local and the mini.local (which is my OSX server machine)
    - Websites
    - Profile Manager
    I created a self signed certificate for the OSX Server profile manager, checked the 'Sign Configuration files' where I use this self signed certificate.
    In Profile manager (https://mini.local/profilemanager/) I created a Enrollment Profile which I downloaded and I downloaded the trust certificate.
    In Apple configurator I created a WiFi profile which only contains information about my WiFi connection.
    Using Apple Configurator I configure the iPhone 3Gs (Supervision is on) and I upload the three profiles:
    - Wifi
    - Trust
    - Enrollment
    Everything works, accept for the enrollment profile.
    I tried several stuff, including setting the ipaddress for the DNS of the mini into the iphone.
    Unfortunately I keep getting this error in my logs:
    Jun 22 13:44:27 mini.local com.apple.usbmuxd[77]: CheckForChangedPairingRecords Missing bonjour listener.
    Jun 22 13:45:12 mini.local Apple Configurator[19246]: ERROR - 9684074ms <ACUProfileInstallOperation: 0x60000019e780 { UDID = 468c1ab5b9598098542fd04bbdb4f6a52b424c94 }> finished in 45.54 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile \u201fEnrollment Profile\u201d" UserInfo=0x60000087fb80 {NSLocalizedDescription=Unable to install profile \u201fEnrollment Profile\u201d, NSUnderlyingError=0x608000858330 "Profile Installation Failed"} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-424/Engine/Op erations/ACUOperation.m:151)
    Jun 22 13:45:12 mini.local Apple Configurator[19246]: ERROR - 9684075ms <ACUConformProfilesOperation: 0x6000003a6f20 { ECID = 4124343178700 }> finished in 48.59 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile \u201fEnrollment Profile\u201d" UserInfo=0x60000087fb80 {NSLocalizedDescription=Unable to install profile \u201fEnrollment Profile\u201d, NSUnderlyingError=0x608000858330 "Profile Installation Failed"} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-424/Engine/Op erations/ACUOperation.m:151)
    Jun 22 13:45:12 mini.local Apple Configurator[19246]: ERROR - 9684077ms <ACURefreshPolicyRequestOperation: 0x60800015e090> finished in 50.89 seconds with an error: Error Domain=com.apple.configurator.operation.error Code=14 "Unable to install profile \u201fEnrollment Profile\u201d" UserInfo=0x60000087fb80 {NSLocalizedDescription=Unable to install profile \u201fEnrollment Profile\u201d, NSUnderlyingError=0x608000858330 "Profile Installation Failed"} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-424/Engine/Op erations/ACUOperation.m:151)
    Can you help me figuring this out?

    Self fixed.  Found an unauthorized app had modified the HOST file to prevent check in with Apple.

  • Using Apple configurator to up/downgrade iOS

    Hi,
    I just received my new batches of new iPad 4 (Air WiFi) for my company. They were running iOS 7.1 but all existing batch of iPad were running iOS 7.1.2. I would like to keep all devices using the same iOS version, is they a way to do this with Apple Configurator (I am using 1.6)? I got these problems:
    To get supervised device, Apple Configurator can only download and install the latest version (8.0.2 at the moment  and left me no choice) 
    I had read http://support.apple.com/kb/HT200241?viewlocale=en_US, which told me how to select a custom iOS firmware instead the latest version
    I used IPSW from my local cache(7.1.2) and “Prepare” the device for supervise
    The process stopped just right after Apple Configurator try to install the OS. Apple configurator got error 3194 and the iPad was left in recovery mode and could not be rebooted(Thank for a tool - Tiny Umbrella safe me from the recovery mode)
    Regards,
    David

    Hi,
    You could install older iOS before 27th Sep.  But currently, you cannot install iOS 7.1.2 but 8.0 or later.
    Best regards.

  • HT200261 Configurator Error. Apple Configurator could not open your library.The file couldn't be opened because it isn't in the correct format.

    I was using configurator without trouble.  Unfortunately, my battery died and my computer went down.  I plugged my computer in, restarted it and tried to open configurator.  Now this is the error I am getting.  Apple Configurator could not open your library.The file couldn’t be opened because it isn’t in the correct format.  How do I fix this?

    Thank you for responding. The number 2 after the file final cut events is temporary so I can copy it to another drive while I am working on this.  . i got a new message that reads...
    Final Cut Pro must restore or move corrupted databases before opening.

  • I am trying to use apple configurator with ipads. I have been successful with all our ipads but 1. It will not allow me to add apps. The error I get is that it is refreshed but with errors e

    I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either

    Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
    Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
    I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile.

  • HT5487 So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "inte

    So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "internet error". My Internet connection is fine with the Mac-book. It shows the iPad is listed under the Prepare logo up top as 1 but under supervise none are shown. Although it does show itself in iTunes. Also the profile I created is fresh and has no errors. We have tryed nearly everything I cna think of and online forums are not giving us to much info on this error. 

    A wag at this.  A port issue?
    "Apple Push Notification network setup
    When MDM servers and iOS devices are behind a firewall, some network configuration may need to take place in order for the MDM service to function properly. To send notifications from an MDM server to Apple Push Notification service, TCP port 2195 needs to be open. To reach the feedback service, TCP port 2196 will need to be open as well. For devices connecting to the push service over Wi-Fi, TCP port 5223 should
    be open."
    http://www.google.com/url?sa=t&rct=j&q=ports%20ios%20configure%20ipad&source=web &cd=1&ved=0CC0QFjAA&url=http%3A%2F%2Fimages.apple.com%2Fipad%2Fbusiness%2Fdocs%2 FiOS_MDM.pdf&ei=5lXGUPCcJMXx0gH2wYG4BA&usg=AFQjCNFzINvs7ktT-6o6Q_l4Qk2HkpjtCA&ca d=rja
    google: ports ios configure ipad
    Try it on your home network where there isn't a lot of 'controls' -- network filtering , firewalls, etc.
    Robert

  • I am unable to update devices with Apple Configurator because of this message - unable to send ClearPasscode command to device - I am running Configurator 1.5 and ios 7.1.1.  I am unable to rename/number devices. How can I get rid of this error message.

    I am unable to update devices with Apple Configurator because of this message - unable to send ClearPasscode command to device - I am running Configurator 1.5 and ios 7.1.1.  I am unable to rename/number devices. How can I get rid of this error message.

    I've just seen this message for the first time and it's showing on 10 devices.
    What I really love about Apple Configurator is the copious amount of context driven help offered to you.
    "Unable to send ClearPasscode command to device.
    The device was disconnected.
    Check the USB connection to the device."

  • HT6029 I get error 3194  with Apple Configurator when trying to prepare my ipad

    Hi,
    I am testing out Apple Configurator 1.4.2 (iTunes is up to date, as is Mac OS, at 10.8) for deploying profiles to an upcoming iPad fleet. I have run into two issues:
    - With an iPad2 running iOS7, and the "Supervision" option set to "ON", the Configurator downloaded iOS 6.1.3 successfully and tried to apply it, failing with the error 3194
    - With an iPad2 running iOS6.1.3 with the same options as above, it failed also with error 3194 and bricked the iPad. Restore also fails
    Does anyone know what is causing the error 3194? I have run through Google and all it says is that the system cannot contact the Apple Server, but if I downloaded the updates successfully this can't be the issue, can it?

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Error 3194
    http://support.apple.com/kb/TS4451
     Cheers, Tom

  • Apple Configurator Unable to supervise error 33004?

    During one of my school organization's monthly iPad car updates, using Apple Configurator, a number of them kick back this error message.
    Current version is 1.4.3 and during this update we have been trying to get the iPads up to iOS 8.0.2. I have mentioned an update may be in order, but there was uncertainty, based on Apple Configurator habits of eating codes and early bugs. Google has been unable to provide a match to the error, which prompted this discussion. From what I know, these iPads should not be in MDM at this time, as they were removed this morning. I guess this is a two-fold question of has anyone else experienced this issues, and has there been a solution to the problem.

    I am having this same issue as well and I cannot find anything on the internet in regards to this issue besides this one post. I have tried restoring the iPad many different ways including a factory reset. I have made sure it is connected to the correct iTunes and I still get this error. Has anyone else had better luck with this problem? Or has anyone had this problem and had to go to apple to get it fixed? Thank you for all your help a head of time.
    Regards,
    Zah

  • I have an Apple Configurator install that wont recognize an iPad when I attach it via USB.  I cant prepare it or refresh it.  It was supervised.  I get an error message that says "policy does not have correct profile data".  Please help!!!

    I have an Apple Configurator install that wont recognize an iPad when I attach it via USB.  I cant prepare it or refresh it.  It was supervised.  I get an error message that says "policy does not have correct profile data".   At some point there was a mismatch between the profile on the iPad and the MAC server.  The profile on the MAC server has been deleted and the iPad has been erased and reset to default.  I need to be able to get Configurator to recognize this device to prepare it for deployment and issue Apps to it.   Please help!!

    Run the application 'Terminal.app' which you will find in '/Applications/Utilities' on your Macintosh.
    Type this into it: defaults delete com.apple.configurator PreprationSavedPolicyDefaultsKey
    Hit the return key.
    If you get no error message, it worked, and you can quit the app.

  • I'm getting a error message when using Apple Configurator "unable to send ClearPasscode command to device"

    I'm getting a error message when using Apple Configurator "unable to send ClearPasscode command to device"

    Yes, that is correct.  My spreadsheet has the following information in those cells if you want to compare yours on Monday:
    Product Type
    Application
    |
    AdamId:
    <and a 9 digit number>
    I ended up bringing the Macbook Pro home with me after struggling with it for a half hour at the end of a long day. I called and within 5 minutes the problem was corrected.  The technician said they were getting calls all day. 

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