HT201077 i went to apple store because my iphone wasnt working. The guy there said he had to restore settings but i wouldnt loose my pictures in photo stream. my pictures havent appeared yet in my photo stream.Did i loose them
I went in ti the apple store my phone wasn't working correctly. the guy said he had to reset and update phone. I asked about my pictures and he said if they were in photo stream i wouldnt loose them. they still havent appeared to my phone im worried are the pictures going to appear again.
Photos remain in icloud's stream servers for a max of 30 days. If they are older than that, then they are gone.
IMPORTANT...
Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream. If you have been doing that, then you can sync those photos back to your device.
Similar Messages
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I just bought Apple TV and want to use my PC as home base for my ITunes and home sharing. I up dated Itunes to the current software. When I attempted to sign into the apple store and turn on my home share I receive a error message stating I am not connected to the Internet making the Itune non functional
This is what the Error message read:
iTunes could not connect to the iTune Store. An unknown errror occurred 0x80092013Hi, Heffy21.
Thank you for the question. This could be related to a simple issue or could result in a complex fix. Below, you will find the best troubleshooting articles for issues connecting to the iTunes Store. Be sure to try each step in the articles provided and test the results after each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Regards,
Jason H. -
Anybody knows when Apple is releasing the "Apple Store" application for iPhone outside of the US?
When is Apple releasing the "Apple Store" application in any other country than the US?
We're all users on this forum, just like yourself so we would have no more access to that information than you would.
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Day 1. Went to Apple store because iMovie was not working. It kept shutting down. Prior to going to the store, I called Apple Support and deleted and reinstalled iMovie. Still did not work. Then I went to the Apple Store. After an hour it finally worked but when I got home, it didn't work AND my iPhoto application was missing. Tried to back up on external hard drive but it didnt work.
Day 2. Explained the situation again to Apple employee at Apple Store. I bought an external hard drive that employee recommended and picked out. I went home and backed up my computer on the external HD.
Day 3 (morning). Went back to Apple. Employee verified that my hard drive was backed up successfully. All my photos, music, and documents were successfully backed up. He was going to reinstall the operating system. He did that successfully. He showed me how to install the external HD info to the laptop. I went home and followed the directions. It was going to take about 2 hours. I kept monitoring the progress and everything looked good until....30 minutes remained. 30 minutes remained for a good 20 minutes. The ext hard drive stopped responding. I tried to canel but there were no buttons to push. I exited the program. I called apple support and they tried to walk me through it. My computer still was not recognizing that the exteranl HD was plugged in. I mad another trip to the Apple store and the emplyee confirmed that the extranal HD was not reading. He tried plugging it in to his computer and it still wasnt reading.
He did give me a data recovery number to call. I asked if Apple would cover the cost and he said no. I called then and was quoted $700-$2000 to recover the data.
Does anyone have any suggestions? When frustrates me more is that I followed every instruction and I did exactly what Apple told me to do. Now, ALL of my data is lost and Apple does not want to help.
Does anyone have any suggestions on what to do next? I need help. =*(Hi rkaufmann--
Thanks for the response. I can say with confidence that that is not the issue. I have at least 8 of these same WD external portable drives that are powered through their USB 3.0 cables, and I have never had problems with any of them. Sometimes I connect them directly to my computer, and sometimes I use a powered hub. Either way they work fine. The drives with their own power source do not suit my needs.
My question is specifically whether anyone has seen an issue where sometimes they plug a drive in and it is not recognized but then it continues to work. In other words, the question I'm posing to other users is whether it sometimes happens that they connect a drive and it simply doesn't show up, but then they disconnect and reconnect and it goes on working fine as it should. -
I went to an Apple store yesterday and the guy there did something and now the ipad only works in the vertical (portrait) position and not the horizontal (landscape) position. How can we make it work in both positions?
Just in case you are not running iOS 7 and don't have the control center feature.....
If you see a lock icon in the upper right corner of the screen - then the screen orientation is locked.
Try the side switch above the volume rocker first and see if that unlocks the screen. If that doesn't do it and you are running iOS 5 or 6, double tap the home button and swipe to the right and look for the lock icon all the way to the left.
If you are running iOS 7, swipe up from the bottom of the screen to get to the control center and the lock icon is in the row of icons at the top all the way to the right.
If the screen is unlocked but still will not rotate, reset the iPad.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the button -
activation server is not available on iphone 3GS i put it in DFU mode but still can not activate i went to apple store but they did not help?
There are four possible causes of the activation error:
The activation server is unavailable. Rare, but it happens. Usually fixed within minutes.
Your antivirus or firewall (or your router's firewall) is blocking access to the domain gs.apple.com on ports 80 and 443.
Your phone is jailbroken.
Your phone isn't jailbroken, but the computer you are connected to during the restore or update was used to hack or jailbreak some other iOS device, and its network database was corrupted in the process.
Perhaps this will provide you some clues as to how to proceed. If your iPhone has not been jailbroken, Apple has some troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US
If your iPhone has been jailbroken, you're on your own. We can provide no assistance for jailbroken devices in these forums.
Regards.
(part of the above information quoted with gratitude from Lawrence Finch) -
I have mi new ipad screen broken in one corner, I was really disappointed because it was drop from about 30 cm so I was not expecting the screen to be broken, well I went to apple store in regents street in London and I was told that I have to pay 250 pounds for the screen replacement, it was a rip off and after many years using apple products I have expend thousands of pounds on them, I just think is a rip off price. It will be difficult but I won't be buying any apple products anymore, I really feel like I was abuse that was half of the price of a new iPad. I have never complain in my life but this time I think apple is abusing me as a costumer.
I'm really upset, I'm furious that apple uses his dominance in the market to Rip off costumers like me.Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
Don't know if there are any 3rd party repair places in the UK.
Cheers, Tom -
Wi-Fi on my iphone4s is grayed out and I think this happened after the update 7.0.4. I tried all possible solutions through apple online support and then went to apple store as a last resort and they turned me down that there is no support in the 2nd year. Only option is to pay 160 pounds and get replacement. When I argued further, they said that if I had bought the iphone directly with them, they would replace me without any cost. This is even more frustrating.
THIS IS TOTALLY UNFAIR as its not my fault. If the release of faulty 7.0.4 software is timed in my 2nd year of contract and since I didnt buy the iphone directly from Apple, how is it fair to ask me to pay for replacement. Its not my fault after all.Because you are outside the one year hard ware warrenty, Apple covers for the first year on their dime, if you had a two year contract why not make sure you have a two year insurance on your phone?
Either way as I can see/assume you are from europe you can look at your consumer laws to see if you qualify for anything there, beyond that it isn't the software that broke the device, it's a hardware failure because thousands upon thousands are happy and content with iOS 7.0.4 -
Can I return my IPAD to apple store because IOS6 is defective?
Can I return my IPAD to apple store because IOS6 is defective?
if you have done all trouble shooting steps and are within the one year warranty then yes they will swap it out for nothing if your out side of your limited warranty it will be 249$ to get it replaced
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HI my name is Nancy I would like to know if u can help me with this problem every time I want to get free on apps or updates , keeps telling me that my apple I'd is disable. I went to apple store and they check and say everything is find , but keeps coming out mi I'd is disable , so they say to get in touch wit iTunes so u can restore my account.
... they told me to get in touch with u guys
At least the Apple Store knows where to send you.
Start here:
https://expresslane.apple.com/
Navigate the columns as follows:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum. -
I have an imac and a macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to re-install my adobe creative suite to both of my computers using my same product code from when i first bought it?
Yes. Just make sure to deactivate the license on both systems using Apple menu --> Deactivate while one of the suite programs is running.
Mylenium -
Hello, I'm new in Apple Support Communities
Most of my e-mail goes to Junk e-mail..! I have tried the rules suggestion as soluiton of the problem, but I don't see any rules to be removed. I went to the Apple store and they couldn't resolve the problem ...Help!!! Any other suggestion?Is it being marked by your email provider? Check the raw headers and see if there is an x-spam header.
If so, you can disable Mail trusting spam headers in the Junk preferences. -
I keep getting message to check network connection when i try to use face time or imessage. Went to apple store. They could not fix it and referred me to apple support which sent me an article to do the things the store had already tried. Store thinks it is a problem with the ID although the correctID and p/word are being used. Just get message that cant sign in and check connection and try again. Happens in every location. Can anyone help me with this since Apple can't?
Since you've tried the Apple Store, etc., even though you say your Apple ID and password are good, I suspect that's the likely issue.
I recommend double checking that with Apple. This link might help:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
i have iphone 4s but it doesnot get on and i went to apple store they said it is totally gone cannot be repaired and they proposed me to give new iphone for 200 euros but i am confused which iphone will i get.Will i get iphone 4s or latest version?
An out of warranty replacement will be of the same model, same capacity, same colour.
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i have a slightly out of date imac G5 , i went to apple store and was told i could updrade from os x 10.5 to 10.6, so i have this on delivery to me, now im being told my mac isnt capable of supporting 10.6... have i wasted my money
it just says 2GHz power pc G5
i hope the apple store online do refunds.....
also now my iphone 5 will have to remain music-less as i cannot install the latest version of itunes...
wonder why the man in the apple store didnt ask me this when i said i had a G5 .. he just said if you have 10.5.8 you can install 10.6
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