HT201089 Family Sharing-ask to buy

I can not enable ask to buy for my son. It says he is sharing purchases from an account also used by another family member, but it's just the two of us at this point.

I had the same problem and found the solution posted by sdalberg.
I apparently erred by trying to add him to Family Share before I had his own iCloud account completely set up.
On your iOS device, go to your iCloud settings and click on the family member you are having problems with. Click on "Remove." You will get some warning messages and then emails saying that he has left the family. Then go back to the family menu and "Add Family Member..." and add him again. You will be asked to decide whether you want "Ask To Buy" enabled and turn it on. Once you finish setting it up, "Ask To Buy" should be enabled.

Similar Messages

HT201089 Family Sharing Ask to Buy - notification after approval

Will the family member get some type of notification after I approve a purchase?

I Had a similar problem when I set it up and it sorted itself out after I had restarted all the devices. Also I think I logged out of iCloud and back in on all devices too.

Family Sharing, Ask to buy and iTunes cards

my son got a iTunes Gift card for christmas. Is it possible to add the gift card to his Apple account, but still have the Family Sharing Ask to Buy feature work? Or will he get to make purchases without the Ask to Buy feature working?

Hey there jccamp95,
Your son will be able to redeem the iTunes Gift Card and it will apply to his Apple ID in the iTunes Store. Take a look at this info from the following article about Family Sharing payments and billing:
Family purchases and payments
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card. As the family organizer, any receipts generated by the transaction will be sent to you. Learn more about how iTunes Store purchases are billed.
Once paid for, a purchased item is added to the account of the family member who initiated the purchase. In other words, the content belongs to them, much as it would if you were buying them a book or a DVD. If Family Sharing is ever disabled, each member will keep the purchases they initiated, even though they were paid for by the family organizer.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Family Sharing Ask to Buy Not Working (with exact explanation)

I see lots of posts on this, so I will try to be very specific in hopes someone can solve this and others can learn from it too.
My family has 4 iPhones: my iPhone 6; my sons' two iPhone 6 Plus iPhones; and my daughter's iPhone 5S. All are running the latest iOS 8 (8.0.2).
I cannot seem to get any of my kids iPhones, with all of us on Family Sharing, to send a request to my iPhone for purchases they want to make. Despite what I believe is the correct setup for Family Sharing, they get asked for the security code of my credit card. I will go through the setup and steps in painstaking detail in hopes this helps:
In Settings > iCloud > Family I have myself as the "Organizer" and my 3 kids, with the "accounts" as follows:
Me = the regular iTunes account I have had for years
Son #1 = @icloud iTunes account I made on his iPhone with the new process for minors
Son #2 = ditto above, except for this son
Daughter = ditto above, except for my daughter
"Ask to Buy" is turned on for all 3 of my kids accounts
In iTunes & App Store on my iPhone 6 the Apple ID is indeed my Apple ID
In each of my kids' iPhones, in Settings > iCloud, it shows the same @icloud account as mentioned above. In other words, each of them have as their iCloud account the same ID as what I see in the Family Sharing on my iPhone.
Similarly in each of my kids' iPhones, in Settings > iTunes & App Store, the Apple ID is the same @icloud account for that respective kid's iPhone.
When I go to make a purchase on any of my kids' iPhones, here's exactly what happens…the example being to buy the movie Godzilla
Videos > Store > Search > "Godzilla" > "$19.99 BUY" > "BUY MOVIE" … up comes the "Sign In to iTunes Store" box that asks "Enter the Apple ID password for the [email protected]" (correct ID for that phone) … I enter the correct password for that kid's account … and then get the "Payment Verification Required" which says "Your Family Organizer, <my correct iTunes account> must enter the security code for the payment method." … I then press Continue and this is where it really surprises me … instead of sending any request to my iPhone (I get nothing) it brings up "Account Settings" and asks for the Security Code for my credit card. What the heck? Shouldn't this instead trigger a request to my iPhone? At this point there's no way to proceed. If I hit Cancel it exits out. If I hit Done (without entering the credit card security code) I get the notice "Confirmation Required" which says "Do you still want to buy Godzilla (2014) for $19.99?" … if I say Continue, I get the very same "Payment Verification Required" as mentioned above, which returns me again to the page asking for the credit card security code, essentially an endless loop.
Help! I am hoping someone knows how to solve this problem (and that this post helps others with similar problems).
Thanks for any help!

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

ITunes Family Sharing - Ask to Buy - I, the pay source, want the option to be asked regardless of age!

Ask to Buy in Family Sharing does not require a person over 18 to at least ask the payer to provide approval when purchasing. Not even the option to turn it on/off ???
How Lame is this… are you telling me that kids/young adults/even grown adults over 18 are responsible enough (or naturally mature enough) to NOT have to seek their parents/payer's approval for spending their money on "entertainment" for themselves? Give me the DANG option as the OWNER and pay source to turn them off if/when I want to. Its like keys to the car. Irresponsibility or disregard to responsibility will get you grounded and the key taken away. I see this PRIVILEGE no different and thus MUST be revokable (at the payer's discretion at any time).
If I am paying for it.. I want to know about it.. no matter how old the person is I am sharing my library with. Its a check and balance / courtsey thing… not a trust thing.
GIVE ME THE 'ASK TO BUY' OPTION FOR FAMILY MEMBERS 18 or older. Or Apple can build roles other than child(less then 18) or adult (18 or more) that I can place them in that role myself with the desired permissions (like a College Student)!
I DO NOT think is it safe or secure to assume that the Ask to Buy option can be disabled permanently for anyone 18 or over. What if the device is left unattended or stolen and somehow accessed without permission .. that's way to easy for a dishonest person to empty you out!
I will not be using this feature until this is an option. I love the idea and it would be very helpful/useful if this only this option existed.
I'm the parent, I decide this type of thing in my household, not Apple!
Steve

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

IOS 8 Family Sharing "Ask to Buy" not working

If it's not one thing with iOS 8, it's another. I have a iPhone 6, iPad Air, and a child's iPhone 5. I'm setup under my iCloud account as the "Organizer" on the iPad Air and iPhone 6, he is setup as a child, with "Ask to Buy" turned on, on the iPhone 5. When he tries to make an app purchase on the iPhone 5, it says that permission must be granted, with a pop-up notification, and then you can select "Ask." Problem is, I never receive the request on either the iPhone 6 or iPad Air, so I cannot grant permission.
Any solutions?

There sticky point appears to be related to what why call the "original" iCloud account vs. a newer iCloud account. In other words only the first iCloud account used to make purchases appears to work with "Ask to buy" feature. In my case I had a very old apple id (@mac, then @me, then @icloud) and after purchasing iPhones for all family members I created a new apple id for me (private backups between my devices). Each of my family members now have their own apple id's. Well, my fairly new apple id (which has payment methods for iTunes/appstore) does not work with "ask to buy" feature. Only the original apple id does. I can't understand why. As an experiment I added the original apple id as a family member in Family share, and set as parent/guardian. That did the trick in terms of receiving ask to buy notifications, but it will remove the ability for me to see shared purchases because there's two" apple ID's set under family sharing.
If somebody figures out how to fix this, please let me know.
Thanks,
Wil

Child account in family sharing asking for payment verification?

I am the organiser of my family sharing group which includes my three children (under 18). Today my son tried to download a Free app which would usually send a request to me to approve however instead it is asking on his iPad to provide payment account verification ie add my credit card details. I cannot choose None (it is greyed out) and I don't understand why I would need to add my credit card details to his iPad to verify his account when all purchases should be coming through my account.
Any suggestions?

The issue seems to have resolved itself, I assume the issue was a glitch on Apple's end.

Family sharing 'ask' feature?

I have my kids setup with family sharing on their iPod touch (5th ten running iOS8), and to get apps they are prompted to 'ask' but I never receive any notifications to approve. How do I check settings?

Try:
Family purchases and payments - Apple Support

How can you use an I-pod nano with family sharing?

My daughter (under 13) has an IPod Nano, fairly recent generation. She doesn't really want a Touch because she like the radio feature when on the go with her Nano (long commute on public transit to and from school) but also wants fresh music of her own for when the radio is all talking. Family Sharing sounds perfect. Can she access this? Or should I set up an account and she uses ITunes on her computer to Family Share and then download the songs onto her IPod Nano from there? Or can I just not use Family Sharing unless I buy her a Touch and she loses access to the radio? Thanks!

An iPod nano can't connect to the Internet on its own; all the music on it needs to have been transferred from a computer.
(115689)

How does the ask-to-buy notification determine which organizer's device to send it to? I keep receiving notifications on my ipad but not my iphone. my ipad does not have a data plan so if i'm not on wireless, i don't receive any notifications.

How does the Family Share ask-to-buy notification determine which organizer's device to send it to? I keep receiving notifications on my iPad, but not on my iPhone. My iPad does not have a data plan so if I'm not on wireless, I don't receive any notifications.

Did you ever receive a solution for this issue?

Family Sharing - Unable to turn on Ask to Buy

I have been attempting to setup my daughters iPhone 5 to use Family Sharing. I have the invite sent and accepted on her phone. However, When i try to activate the "ask to buy" function from my phone on her account I get the following message
Has anyone else had this issue? if so, could you give me your ideas on how to work around this? I feel like it could be something with the setup on my daughters phone, but completely sure. I have her iCloud setup using her Apple ID, and the iTunes Store is setup using my Apple ID ( have also tried setting it up with her ID being associated with iTunes Store also but no good)

Hi gt23,
It seems you would like to activate "Ask to Buy" on an adult account in your Family Sharing group. "Ask to Buy" cannot be activated on an adult account. The following article provides more details about Family Sharing:
Family purchases and payments - Apple Support
Ask to Buy is enabled by default for any children under 13 years old, and can be enabled during the setup process for any children 13-17 years old.* You can't turn on Ask to Buy for adults.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

How do you find a notification for Ask to Buy for Family Sharing once it is off your screen and not in drop down Notification Center?

How do you find a notification for Ask to Buy for Family Sharing once it is off your screen and not in drop down Notification Center?

Welcome to the Apple Community.
I don't believe you can.

Where is the Ask to Buy option in Family Sharing?

Where is the Ask to Buy option for members in my Family Sharing? I only see the Parent/Guardian option and the Allow member to see your Location option. The articles I found indicate it should be located with the others. Please help.

Hello iboo24,
Thanks for using Apple Support Communities.
To learn more about how to use Ask to Buy with Family Sharing, please take a look at the information in the articles linked to below.
Request and make purchases with Ask to Buy - Apple Support
Get help using Ask to Buy in the iTunes Store - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H.

"Ask to buy" requests not appearing in notification center (family sharing)

I understand that if one misses an "ask to buy" request from a family member from the lock screen, it is supposed to be available in the notification center. However, these requests are not being logged in my notification center. There doesn't seem to be a setting in Settings to turn on or off these type of notifications.
Any idea why they are not appearing in the notification center?

Hi,
Same issue here. I've logged in and out of the AppStore and still the same issue. I have 3 kids, each with their own device, and each one is REQUIRED to "Ask to Buy". Neither my wife or I get any notification to approve. I've checked my Mac as well as the Family Sharing on both iPhone 6's and everywhere shows our family listings correct.
It cannot be THIS HARD to figure out. Apple must be having some issues, however this is extremely frustrating. No one can buy any apps?!??!?! You'd think they'd like to sell more stuff?!
Please help! Now my son needs apps for school and he cannot get them on his iPad. Even on the App store it says "approve on this device with parent" and that link won't work.
Thanks.

Icloud password loop when declining an ask to buy purchase using family sharing

My daughter asked to buy an app using family sharing. I received the notification on my phone and when I hit decline, it asks for my icloud password. When entered, it asks continuously and will not finalize declining the purchase. Same process on my wife's phone. We were able to approve a purchase, just not decline one.
Help please.
I am using a 4s, my daughter and wife both have 5cs. All running iOS8 with family sharing set up.

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

HT201089 Family Sharing-ask to buy

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