HT201109 Why am I getting this message when I am signed in with the account that I purchased it I don't have another account I'm not sure what's going on here's the message I keep getting my:"To update this application sign into the account you used to pu
I am trying to update my Final Cut Pro X which I have done many times before.
Why am I getting this message now?
--- here's the message I keep getting every time I try to download the update--
"To update this application sign into the account you used to purchase it"
I am signed in with the account that I purchased it I don't have another account I'm not sure what's going on
Open up iTunes. Go to Store. Go to Account and sign in. Click on Purchase History. Find your purchase record.
Good luck
Russ
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I'm trying to update my phone to the ios7 and my phone keeps telling me I don't have enough available storage... The thing is I have deleted everything from my phone and I have nothing else to get rid of... So I need to know what to do
Check for 'others' in iTunes against your iPhone.
Restore from a previous backup to reclaim some of it.
Still want more, Restore in iTunes, setup as New. -
Not sure what is going on here.
Don't use my AppleTV much. Go on, Netflix has no video images as would usually be the case. I went back out. Open up a news app but no thumbnail images there either. I click on a news item, wala, a video comes up and I watch for a few seconds. So, I decide, perhaps the software needs updated. I've been looking at the tv for quite a while now as supposedly an update is going on but, the bar for "Estimated time remaining" has absolutely no action going on.
I noticed my Ethernet cable was not connected so I decided to connect it even the news video ran just fine with WiFi.
Wish I had a clue where to begin here.Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device) -
I have several songs that I purchased. They show in my library, but won't play on any of my devices - including my computer. I keep getting the "authorize the computer" prompt. My computer is authorized! I have done all the troubleshoots that are available. How do I get my computer and other devices to be able to play these songs? Almost all my songs play except for about 8 or 9.
If only some of the songs on an album are giving you the authorisation message, that suggests those song files are damaged.
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Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
Hi there not sure what I did wrong but got a message asking if I would allow the application config but was warned by commputer not to now I can't log into some sites and others won't load properly, some sites will log in but only if the stay logged in box is not checked,I'v have cleared my cashe and internet history looked through securtity setting but nothing, anyone had this problem and has any advice?
See KB Article: http://support.apple.com/kb/HT1274 Changing or resetting an account password
my current country does not have a apple store....
AS are not the only places that repair Macs. Check out the following:
International AASP’s & Other Services
AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)
Also, there are User Groups that can possible help. -
Garbled Images on the screen, not sure what is going on
Everything was going fine and then I left my computer on overnight and everything was garbled on the screen and couldn't be read. I connected it to an external display, same issue. I took a screen shot and sent to another Mac, and it showed all of the issues. I wish there was a way to post the image, it may help with coming up with a solution. I rebooted, no change. I reformatted and reinstalled 10.4, no change. The strange thing is, is that if I boot from my TechTool disc, everything looks fine. Also, if I boot into safe mode (shift key held down), everything looks fine as well. I am not sure what is going on, and what to do to fix it. Hopefully someone out there can point me in the right direction. I don't want to have to get rid of my iBook. TIA.
Message was edited by: MacSpud
Message was edited by: MacSpudMacspud,
Well if pressure from underneath didn't help there is this:
http://www.coreyarnold.org/ibook/
Which basically involves pressure on other chips.
I have been slowly working on that 1.33 iBook but I've been busy, vacation and working. I have found suspicious looking solder joints in the area indicated and also on that Danish site. That might be a good idea I might try that with the 1.33 pressure on various chips while trying to boot.
As far as video memory there are two identical chips underneath and toward the video output from the ATI GPU chip. I don't see that they are clearly BGA but there's also no conventional peripheral conventional solder tabs or lands.
Another point, there are 2 huge and a large chip on this board and they're all BGA. The large one being the CPU. So there would also be another 3 points of failure. Any one of these that pressure corrects could be reballed or shim fixed.
Richard -
I am not sure what is going on with my ipod but my ipod will not even let me open my wifi or apps. I don't know why can anyone help?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I have an iphone 4s and recently purchased a 5 for my wife. When I plug her phone into our computer I'm asked if I want to set up as a new phone or back up. I'm not sure what to do her phone is already set up with an icloud account. Can I sync her phone with the player that I have installed and transfer content to her phone or will my phone be removed from the player?
Set up as new, since it newer has been connected to iTunes. Your iPhone will remain on iTunes. I have 4 different devices on my iTunes with no problems.
And regarding the sync - it will sync whatever you tell it to sync on iTunes. -
I have an iPod touch and cannot access gmail. I always get username or password for gmail is incorrect. I am able to access gmail via my Windows laptop just fine. I tried deleting and adding a new account, verified that my network connections are working, bebooted my iPod, and verified that imap is enabled on my laptop. Not sure what else to do. Please help!!!
Try going to this link and see if the instructions there help.
https://www.google.com/accounts/DisplayUnlockCaptcha
B-rock -
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1) Try installing using MSI file instead of setup.exe.
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3) What is the version of shdocvw.dll in "C:\Windows\System32" folder and in "C:\Windows\SysWOW64" (exists only on a 64 bit machine) folder. -
I am trying to download a free song from a radio station web page. it redirects me to the itunes store but once there it wants me to log in to redeem a code which i don't have. Not sure what I need to do from here to fix this
In Safari, control-click the link and choose Download Linked File. Alternatively, click on the address bar when it's displaying the MP3's URL and press the Option and Return keys simultaneously.
(45532) -
I have the latest version of Firefox as well as Adobe Flash Player but the Adobe continues to crash. I even removed the plug-in and re-installed it and the plug-in will not work with any program. When I use a different computer Adobe Flash Player works so I am not sure what else I can do to fix the problem.
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Mylenium -
How do I get rid of an old icloud account that was hacked and i don't have the password for?
I was hacked awhile back and had to change to a new email. i was able to change my itunes account over but my icloud did not come over to the new account.
I can not delete or change the old icloud account because I don't have the password for it. what can i do to fix this?Use the Settings app to sign out of the old ID and sign in with the new one.
Settings > iTunes and App Store > tap on the Apple ID > Sign Out > then sign in with the correct Apple ID.
Not that all apps purchased or downloaded with the old Apple ID will require the old ID and password in order to be updated. To avoid this delete all apps associated with the old ID and download them again with the new ID. Be aware that you will most likely lose data associated with deleted apps and you will have to pay again for any apps that have a fee. -
When I import photos they show up in the photo tab but not in events. Not sure what's going on.
Today I tried to import photos from my camera into iPhoto 11. No problems up until today. I imported the photos as usual, but they did not show up in the events section. I went to the Photo section and they appeared there. I could even name the event there, but it still wasn't visible in Events. The only way to get it to show up was to merge the events in the Photo section into an event that was appearing and then split the event. Very strange. I imported from my iPhone 5 with no problems. Photos appeared in both Events and Photos. Anyone else have this happen? Solutions? I called support and they did not have any suggestions other than to try to restart computer. That didn't solve it.
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LN
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