HT201184 DOES ONE NEED MACKEEEPER IF ONE IS REGISTARED WITH APPLE SUPPORT?

DOES ONE NEED MACKEEEPER IF ONE IS REGISTARED WITH APPLE SUPPORT?

DO NOT INSTALL MACKEEPER. It will corrupt your mac. http://themacfeed.com/2011/06/17/mackeeper-a-rather-slimy-tale/
You don't need any type of 3rd party software to be registered with Apple Support.
 Cheers, Tom

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How does one register a non apple phone number so as use ichat and texting with that phone number?, How does one register a non apple phone number so as use ichat and texting with that phone number?

How does one register a non apple phone number so as use ichat with that phone?

Have you tried applying the update by going to Help>Updates within Photoshop Lightroom? The update should be using the same licensing? Did you perhaps customize the installation location? Finally which operating system are you using?

The App Store print is too small and apparently unadjustable. I am in my 60s and this problem will not resolve itself over time. How does one effectively complain to Apple?

The App Store print is too small for my 7th-decade eyes and is apparently unadjustable. How does one effectively complain to Apple about this?
Thanks, Jeremy

Hi Jeremy...
There's a work around that may help you. The Mac OS X has "accessibity" features installed that can assist in viewing text.
Open System Preferences then select Universal Access then select the Seeing tab.
Zoom settings are available there.
More about Mac OS X accessiliity here > Apple - Accessibility - OS X - Vision
You can provide feedback to Apple here > Apple - Mac OS X - Feedback
If you are not aware, when viewing Safari webpages, you can press Command + (plus) or Command - (minus) to adjust the size of the page.
For zooming text only, click View from the Safari menu bar then from the drop down menu click Zoom Text Only.

I have a cracked iPhone 6 screen. I just bought the phone, but not AppleCare. If I get my iphone screen replaced through apple how much do I pay and would it void my one year warranty with Apple?

I have a cracked iPhone 6 screen. I just bought the phone, but not AppleCare. If I get my iphone screen replaced through apple how much do I pay and would it void my one year warranty with Apple?

To replace your phone's screen costs $109US and I don't see why having Apple replace the screen would void your warranty.
http://www.apple.com/support/iphone/repair/screen-damage/

I have not been able to use facetime on my iPhone 5 and my daughters iPod 5 since yesterday. Does anyone know if there are any problems with apple?

I have not been able to use facetime on my iphone 5 and my daughtes ipod 5 since yesterday...does anyone know if there are any issues with apple?

As these are user to user support forums, there will be no official response from Apple posted here.
Basic forum ettiquette is search before posting, so why post again if you've already searched? Seems rather unintelligent.

I cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports

i cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports
TX, Amit

i cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports
TX, Amit

HT201269 I need to disassociate my phone number with apple texting. Where do I do this on-line?

I need to disassociate my phone number with apple texting. Where do I do this on-line?

IMESSAGE NOT REMOVED FROM OLD DEVICE
If you have registered your device in your profile then go to: https://supportprofile.apple.com/MySupportProfile.do and click on you your old device in the profile and "unregister" it there. If you have not registered it there change your Apple ID password.
Read http://www.imore.com/text-issues-switching-iphone-android-heres-fix
iMesssage to old phone
If you move to another phone and forget to turn off iMessage then read “if you no longer have the device in http://support.apple.com/kb/HT5661 If you still cannot resolve it call Apple http://support.apple.com/kb/HE57
Read http://m.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00053450&fm_s eq=62995

Does the new command 2 binary format work with Apple Push Notification Service? I receive an invalid response status code of 128.

Does the new command 2 binary format work with Apple Push Notification Service? I am sending 2 messages with the same payload to 2 different devices. None of the messages display on either of the devices. It seems that at least 3 should have been displayed. For my first device, I received a response with an invalid status code of 128 and the message identifier is 2 indicating that the first message was OK. However no message was displayed on the phone. For the second device, I did not receive any error response, but no message was displayed on the device.
Does ANS perform any validation on the message identifier? The Local and Push Notification Programmin Guide says the message identifier is:
An arbitrary, opaque value that identifies this notification. This identifier is used for reporting errors to your server.
I know that the device tokens are valid because the same tokens work when I use the legacy basic or enhanced formats. The phones display the messages correctly when I send to ANS using the old ANS message format.
Here is the data and the response:
Sent to ANS: 2 0 0 0 158 1 0 32 120 107 166 143 171 157 143 169 70 135 12 135 246 142 64 224 244 44 116 4 154 65 115 192 206 28 189 56 174 0 172 16 2 0 23 123 34 97 112 115 34 58 123 34 97 108 101 114 116 34 58 34 65 66 67 34 125 125 3 0 4 0 0 0 2 4 0 4 83 7 119 141 5 0 1 5 1 0 32 120 107 166 143 171 157 143 169 70 135 12 135 246 142 64 224 244 44 116 4 154 65 115 192 206 28 189 56 174 0 172 16 2 0 23 123 34 97 112 115 34 58 123 34 97 108 101 114 116 34 58 34 65 66 67 34 125 125 3 0 4 0 0 0 3 4 0 4 83 7 119 141 5 0 1 5
ANS returned an error: 8 128 0 0 0 2
Sent to ANS: 2 0 0 0 158 1 0 32 4 239 182 26 13 237 170 136 41 243 181 57 120 208 135 19 101 102 212 70 55 244 251 255 160 125 82 9 10 143 72 17 2 0 23 123 34 97 112 115 34 58 123 34 97 108 101 114 116 34 58 34 65 66 67 34 125 125 3 0 4 0 0 0 5 4 0 4 83 7 119 147 5 0 1 5 1 0 32 4 239 182 26 13 237 170 136 41 243 181 57 120 208 135 19 101 102 212 70 55 244 251 255 160 125 82 9 10 143 72 17 2 0 23 123 34 97 112 115 34 58 123 34 97 108 101 114 116 34 58 34 65 66 67 34 125 125 3 0 4 0 0 0 6 4 0 4 83 7 119 147 5 0 1 5
ANS did not return a response.

Hello, can you please help me ?
You specified sample payload here:
TerrellFromLockhart wrote:
I finally got this to work. The picture in the Programming Guide is very confusing. The solution was to prefix every message's frame data with command 2 and that messsage's frame data length. Here is a sample:
ANS frame: 2 0 0 0 77 1 0 32 120 107 166 143 171 157 143 169 70 135 12 135 246 142 64 224 244 44 116 4 154 65 115 192 206 28 189 56 174 0 172 16 2 0 21 123 34 97 112 115 34 58 123 34 97 108 101 114 116 34 58 34 63 34 125 125 3 0 4 0 0 0 2 4 0 4 83 7 199 195 5 0 1 10 2 0 0 0 77 1 0 32 120 107 166 143 171 157 143 169 70 135 12 135 246 142 64 224 244 44 116 4 154 65 115 192 206 28 189 56 174 0 172 16 2 0 21 123 34 97 112 115 34 58 123 34 97 108 101 114 116 34 58 34 63 34 125 125 3 0 4 0 0 0 3 4 0 4 83 7 199 195 5 0 1 10 2 0 0 0 77 1 0 32 120 107 166 143 171 157 143 169 70 135 12 135 246 142 64 224 244 44 116 4 154 65 115 192 206 28 189 56 174 0 172 16 2 0 21 123 34 97 112 115 34 58 123 34 97 108 101 114 116 34 58 34 63 34 125 125 3 0 4 0 0 0 4 4 0 4 83 7 199 195 5 0 1 10
About to read response at Thu Feb 20 15:40:20 CST 2014
SocketTimeoutException
2 - is clearly command
0 0 0 77 - frame length
1 - item Id
what's 0 32 ? According to this page https://developer.apple.com/library/ios/documentation/NetworkingInternet/Concept ual/RemoteNotificationsPG/Chapters/Commu…
Item id should be followed by item length. But item length is obviously greater than 32 because device token's length is 32. Can you please explain why 0 32 were used? and do you have any insight on item id meaning ?

How does one escalate problems with support

Hi
How does one escalate problems one experience with support?
The support desk has agreed three weeks ago that they will arrange for my Playbook to be collected - and I have follwed up a number of times - but still nothing. I am still sitting with a useless Playbook.
Thanx

I had the issue too, you have to agre to the email that was sent to get RMA done.
might need to call support once more and explain this part and agree to the email.
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How does one report bugs to Apple re iOS 6?

So many things are going wrong since the update ... How does one let Apple know? (not feedback)

At the feedback website (http://www.apple.com/feedback) under feedback type select "Bug Report". That is the official way to submit a bug report.

I was doing an in-app purchase and it said contact apple support then another one said purchase failed cannot connect to itunes store, how do i fix it?

i was doing an in-app puchase and it said to contact apple support and another said purchased failed cannot connect to itunes store, how do i fix it?

Contact iTunes Support like the message said
Apple - Support - iTunes - Contact Us
Also
Can't connect to the iTunes Store

Can my HP Officejet 6500 E709, Product Number CB815A, All-in-One be Used with Apple's AirPrint?

I currently have my printer connected via a D-Link Wireless Router so that I can print to it from other laptops and netbooks on my home network. Is there any way to make this printer work with Apple's AirPrint - or will AirPrint only work with the HP 6500s that have built-in wireless networking? Thanks

AirPrint only works with e-printers, introduced in 2010. Yours was introduced in 2009 (thus the model number ending in 09), so is not an e-printer, nor can it be upgraded to be one.
Sorry.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

How does one use JavaScript with the Windows Media Player Plugin?

Hi there.
According to this old [http://msdn.microsoft.com/en-us/library/dd564570%28v=VS.85%29.aspx MSDN Article] it is possible to control the windows media player plugin using javascript.
It provides a series of objects off the object that should perform certain funtions, such as play stop and seek.
It states very clearly in the article that some are not supported; however, none of them seem to be working with the latest version(s?) of Firefox.
I have Firefox 5 installed currently and have not tested in any other version, so I'm not sure when it stopped working.
The video does load and will display properly -- the ability to control it through javascript however, does not work.
i.e.:
var mplay = document.getElementById('myplayer');
mplay.controls.play(); // mplay.controls is undefined
This same code works in Internet Explorer.

You need to place the URL in a data attribute for Firefox.
<pre><nowiki>document.write(' <OBJECT id="Player" data="http://87.117.197.189:16229" width="320" height="45" type="application/x-ms-wmp">');
document.write(' <param name="AudioStream" value="true">');
document.write(' <param name="Enabled" value="True">');
document.write(' <param name="ClickToPlay" value="false">');
document.write(' <param name="BufferingTime" value="5">');
document.write(' <param name="ShowDisplay" value="False">');
document.write(' <param name="Volume" value="70">');
document.write(' <param name="autoStart" value="true">');
document.write(' </OBJECT>');</nowiki></pre>

Software validation issue. How does one the validate the Apple store purchased software?

Purchased legit Apple SW. Had to perform several clean-installs, due to Parellels SW failures. Now Apple updates list my Mac OS SW as invalid. Does anyone have any suggestions?

Click on App Store iCon in the Dock then click Purchases you will then see a list of all that you have purchased, whats installed and what you can install.

HT201184 DOES ONE NEED MACKEEEPER IF ONE IS REGISTARED WITH APPLE SUPPORT?

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