HT201192 Problem with Apple configurator 1.7

Apple Configurator 1.7 does not run after multiple reinstalls and restarts of the computer. I am using OS X Yosemite and seem to have all
the updates and everything. Whenever I try to use apple configurator it spits back message saying " SSL error - could not refresh ios update catalog"
What to do about this problem? How to make this software work?

I'm rather new to Configurator so I have a question for clarification. By saying that "the image does not get restored" would that include the folder organization for apps? I had several iPads go into recovery mode during the iOS 8.1 update. I had to reset them one by one in iTunes and then I used Configurator to restore the backup from our master iPad. When the process was done the general settings were there but none of the folders appeared. The apps were just on the Home Screen as separate entities. I had to re-do all of the folders for each individual iPad. This did not happen in Configurator 1.6.
I saw a suggestion elsewhere that if folders do not carry over one can simply tell other users to use Spotlight Search. However, I'd like to have the option of making folders on the master iPad and pushing it out to other iPads via the backup.
Please let me know if you hear of the bug being fixed. Thanks!

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Problems with Apple Configurator and app lock.

Hello Folks!
I'm using a bunch of iPod Touch of the 4th generation (iOS 6). I locked them in an app with apple configurator 1.1.2. From time to time I get a message: The guided access is not available any more, contact administrator.
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Problems with Apple Configurator

I've been having trouble with Apple Configurator lately. For reference, the devices are not being supervised. They are just being restored from a backup file with four profiles, and two free applications. The backup file is fairly large - coming in at 12.9GB. Using a Mac Mini with around 150GB of free HD space. I'm using a Bretford tray so I usually try to plug in 10 devices at once. This has worked in the past and have only recently run into problems since the update to Configurator 1.4.2 and/or iOS7. So, I'm able to to run Configurator with 10 devices plugged in (I've since started only plugging in 6) and no matter what I try I cannot get more than 4 devices to successfully complete. And actually about half the time less than 4 actually complete successfully. The error I'm getting is Code 4 and the description just says "unable to restore backup." It takes about an 45 minutes to complete one device and about double that to complete 10. So getting 10 done at once is a huge time saver. When I'm only getting 4 devices completed and many time less than that at almost an hour, it is absolutely maddening. I've tried every combination of restarting and reinstalling Apple Config and still the problem exists.
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Hello, I am using Apple Configurator to update ipad 4's (30) and sync new apps. My cart of ipad 4's was update mistakenly in configurator when I forgot to change settings to "never update device". My question is, why does AC keep "erasing and installing the profile" and why are pages, numbers, keynote sent back to the cloud to be downloaded. These apps disappear every time I try to do a simple update of a wireless setting, etc. If you can guide me that would be helpful

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Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

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Some people have found the following works:
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I recently tried to use my iTune player and when I click the shortcut to open it, the following error message appears: "iTunes has detected a problem with your configuration. Audio/Video playback may not operate properly." The program shows up on my desktop, but when I select something to play, nothing happens.
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Arris NVG589
This is a full modem gateway router.. so it should always stay as the main router.
i put the tc on bridge and now the ethernet cable is blinking amber at the ATT modem.
The setup as far as you have described it is correct.. but the ethernet link is apparently down.. this is a common problem on the AC model TC.
Can you give me the actual TC model as well.. sorry I should have asked in the first post more explicitly.
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Hey there
We are just getting some iPads into our school and I have been configuring them with Apple Configurator which has gone pretty well so far.
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Neal

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In my school we have 15 iPads and I want to install Pages, Keynote, Numbers onto them with Apple Configurator. When viewing the ipad apps in the App Store on my iMac, it doesn't show them as free, but it does if I view them on the app store on an iPad. I purchased the free apps on an iPad so it linked them to my account, and I was then able to download it to my iMac. However, when I try and distribute them using Apple Configurator, it's asking for redemption codes. I can install them fine individually on each iPad, but they're around 1GB in total to download, I'd rather only have to do this once and send them to all iPads rather than downloading it 15 times.
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Not working imessage!! I can not send imessage than after apple id. There are problems with Apple ?? Thanks!

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Before the service reset function. Wait 24 hours to activate imessage.

go to the settings and turn off imessage
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settigns>itunes and app store to make sure you are signed in.. If you are, you will see your account name..... anyhow, click your account name, sign out and sign back in
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When I turn on my iPod Touch 5th generation, half of the screen has vertical white lines and it is irresponsive to the touch... is there anyway this can be fixed because this is my third time in the last 4 months I have had problems with Apple.

The screen looks completely normal besides the vertical white lines on the right hand side of the screen, as the "slide to unlock" is lighting up and the time and date are changing, but the screen is unresponsive. After several problems with Apple in the last few months (and two defective iPods including this one and one iPhone), I really don't want to go through the whole process of bringing it in or getting a new one entirely. It would greatly help if someone knows a solution, even if that would require completely resetting the iPod to factory settings, as I have had is synced to iTunes before. It would be greatly appreciated if someone could help. Thanks.

Try:
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Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
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If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. Seems like a bad digitizer or connection or logic board.
Apple Retail Store - Genius Bar

TS1567 i have uninstalled then reinstalled itunes to solve a problem with apple mobile device, but i get this message during the install. Service Apple Mobile Device failed to start. Verify that you have sufficent priveleges to start system services.

I Have reinstalled itunes to solve a problem with Apple mobile support, but during install i get this message. Service 'Apple Mobile, ( Apple Mobile Device ) failed to start. Verify that you have sufficent privileges to start system services. I'd appreciate any help on this.
Thanks bluebanana 66

Hi bluebanana 66,
Thanks for visiting Apple Support Communities.
There are a few reasons why you might receive this message after installing iTunes. You may need to verify that iTunes has been completely removed before trying to install again. See this article for the steps to completely remove and reinstall iTunes:
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http://support.apple.com/kb/ht1923
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http://support.apple.com/kb/ht1926
Best,
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HT201192 Problem with Apple configurator 1.7

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