HT201195 Problems with gift card code

I got an email gift card and it won't let me redeem it. Keeps telling me to enter code but there is no code. Only card number and pin. Help!

Hello Mrscwade07,
If you have tried all the troubleshooting steps in the article that you came from, then the only option is to Contact Apple for further assistance. Check the section in the article for contacting Apple and make sure have everything in hand just in case you need to send over the card for verification.
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/en-us/HT201195
Regards,
-Norm G.

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Problems with gift card

I got 2 gift cards for Christmas. I entered the code for one and after 20 minutes got it to finally accept it. Tried to enter the 2nd and got time out errors. It finally accepted the code but said it was already used! So now I have half of the credits in my account.
What do I do? Do I send an email to customer service?

i closed itunes, reopened, and was able to redeem my gift card, but it took several attempts. its a problem with itunes auth, and when its fixed (shouldnt take long for them to realize the problem and fix it) check your account, see if it has been redeemed or not, and if not, try redeeming again. if the redemption process fails because it says the card has already been activated, then email itunes support. but it most likely will not credit the account until you see it posted next to your login email address in the itunes store. so basically, all else fails wait a day and try again, then email support, if needed.

Problems with Gift Card and Credit Card

I've read a lot of post, looked at videos on it and none of these have helped me with my problem. My Itunes won't allow me to remove my credit card and just recently what remained on my gift card balance. In fact I logged out and logged back in and now that money is gone when I still had money on it. The reason I reset my account was one, it was suggested but the original problem was because despite having money on said account it kept going back to the credit card to charge the payment to.
Please help. I've done the whole account and tried to remove the credit card. It won't let me. I've tried resetting which put me in my current situation. And I'd really like to know how to remove a credit card. That would be really helpful too.

On your Mac's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support
For no longer having a balance on your account, check your account's purchase history (which you can do via the Store > View Account menu option) : See your purchase history in the iTunes Store - Apple Support

Account problems with gift card

i made an account way back and i just now got a gift card forgot about making my old account so i went and made a new one using the same info and email as the old one and put my card on it and made it. it then went into the spill about go to your email and opean up your new account so i did but never recived a message from itunes so i tried sighning in and it didnt work tried a different password i sometimes use and it worked because it was my old account and it didnt have anymoney at all and when i tried the code it read all ready used.

How about retyping that entire message with punctuation and capital letters.
I ran out of breath reading it.

Problem with gift card

I checked the value of a gift card and it asked me to redeem. I did so, and now show $10 credit to my acct. But when I go to purchase a $9.99 album, it goes directly to my CC info, and the "Redeem gift card" section at checkout says my card has already been used.

Contact the iTunes Store through the form at the bottom of the Gift Card FAQ web page and explain the problem to them. They should be able to help you.
Good luck.

HT2736 how do I report a problem with gift card delivery?

A gift certificate that should have been emailed was never received. in iTunes purchase history, there is a link to 'Report a Problem,' but this goes to the generic support page and i cannot find anywhere to report delivery problem. Please help.

Ask the recipient to check Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.
Also see if you are able to resend the email by following these steps.
If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. You need to report the specific item.

TS1292 I am having trouble with my iTunes Gift card code. It says I have not entered the code correctly when I have-repeatedly. How can I redeem my iTunes voucher?

I am having trouble with my iTunes Gift card code. It says I have not entered the code correctly when I have…repeatedly. How can I redeem my iTunes voucher?

If the card was issued in the same country as you and your account are based and the page that you posted from doesn't help, then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

Connection issue with Gift Card

Hi everybody,
I have a problem when trying to connect to iTunes Store to redeem a gift card. Whenever I push button "use code" (please apologize for translation: I'm using the italian version), I get a message saying that iTunes Store could be busy and I should verify Internet connection.
But when I run iTunes Diagnostics everything is OK.
The issue won't happen (I think) if I buy a song normally.
I'm using the newest version of iTunes (7.3.1.3) and I've de-activate Widnows Firewall but the problem still occurs.
Do you have any suggestions?
Thank you in advance
Riccardo

Hello there sam234,
Gift cards are always awesome to purchase, and even better to receive! I’m sad to hear that you seem to be having continued issues with one you may have purchased from us. Generally speaking, we can usually resolve the issues with gift cards, especially if they are Best Buy gift cards.
That being said, I am sending you a private message to gather further details about the $50 gift card you seem to be having troubles with. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Lost itunes gift card code

Hi there,
I lost my itunes gift card code: EPY00191033002
Please help me.
Thanks,
Thonna

That’s not true at all.
Gift card is the carrier of the key duplicate - copy of the main key to the amount in dollars which in fact is stored on the Apple servers. This key the user of card need to assign to the needed account in Apple system. So if the card is not used the keys are not assigned to anyone.
Gift card in fact is just piece of plastic, it has no value until register - that’s why gift cards are not applicable to sales tax - by purchasing the gift cards you are not purchasing any goods at all.
And i'm very sure that when you purchasing iTunes gift card - it will need to be activated first before giving to purchaser hands - for example in UK where i purchased an iTunes gift card for their local iTunes Store - such cards always come with additional receipt of activation confirmation.
About replacing the lost card or getting the key of it.
This is very complicated thing. Theoretically Apple can easily replace your card or just give you the key of it - because Apple itself storing the keys and manufacture this gift cards. This is all about their will. On every card you can see a text: Not redeemable for cash, no refunds or exchanges (except as required by law). Cards are issued and managed by Apple Value Services, LLC (“Issuer”). Neither Apple nor Issuer is responsible for any loss or damage resulting from lost or stolen cards or use without permission.
So you will need to learn your local laws about refunding or exchanging - to return your money.
I have the same problem - i lost ten unused $100 cards during uninsured shipping and i'm interested at least to deactivate them. This is in fact a big problem with Apple Store system and this is about very Big $$$, not just some smidgen.

ITunes will not recognise my new Gift Card Code or Serial Number. Help!

I have just purchased an iTunes Gift Card with $30 credit. When I go to my iTunes and click 'redeem' it asks for my Gift Card Code. So I enter the code and it brings me to a new screen asking for the Gift Card Code, Serial Number and then my name and email address, when I click continue, it says that the gift card/serial number is invalid. How can this be when I am entering the correct details.
Very frustrated. Can anyone help? Thanks.

try the following steps, but if ipod is still not being recognized try a different computer
DISK MODE
http://docs.info.apple.com/article.html?artnum=93651
RESTORE
http://docs.info.apple.com/article.html?artnum=60983

HT1349 My gift card code is not recognized as a valid code. What can I do?

My gift card code is not recognized as a valid code. What can I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
 Cheers, Tom

HT1918 The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

It says there is a problem with my payment information and prompts me to change payment info but I am only able to change it to another type of cc not gift card balance

Problems with Visa Card

Hey guys, how are you?
I just bought an IPhone and I´m trying to get some apps from the ITunes Store.
I created an account but when I try to put my credit card number and security code (from the verse of the card), I get the error script: "Please enter valid Security Code".
I don´t have any problem with my card, it´s working absolutelly normal with any other online shop around the world including Amazon, Ebay, etc...but in the ITunes store, I get this crap error!
I just have this credit card and I don´t wanna do another from Credicard or Amex only because a bug of the system.
Doing a research in past topics, I found other people with the same issue, but didn´t get any answer on how to solve this.
Please, can someone help me?

Contact iTunes.
Apple - Support - iTunes - Contact Us

Problem with my card ..

hi ,
i have a problem with my card , that i use it before and its fine but now itunes tells me " Your payment methon was decline "
and there is no none Option to choose .
i cant download anything now , cuz the store need to edit my payment first !!
Any idea ?!

If the reason you can't initialize your PCI-MXI-2 is because you can't find vxiinit, the good news is that you probably are initializing your PCI-MXI-2 automatically.
The functionality of vxiinit is now performed automatically by the driver when the system starts. This has actually been true for the last few versions starting several years ago. For a while, we continued to provide a version of vxiinit that didn't actually do anything, for compatibility with installations where legacy code required the existence of vxiinit; if you think something like that would still be useful, please describe your situation so we can consider it as a use case in future versions.
If you are seeing some other error saying that you can't initialize your PCI-MXI-2, please reply
to this answer with further details.
-Scot (VXI Senior Software Engineer, National Instruments)

How do you pay with gift card when you have a activ credit card?

i've got a active ccredit card on my account but have also got a £15 gift card that i've activated but can't use that money because of a billing problem.
what do i do?

If you have a billing problem with the card, you will have to get that straightened out with iTunes Store Support, there really isn't anything that anybody here can do for you.
Go here and seek help.
https://getsupport.apple.com/Issues.action

HT201195 Problems with gift card code

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