HT201198 Who to contact in regards to "invalid product serial number"?

I have both my Serial No. and Reg No. but when I type them in, it tells me I have the wrong serial number. It can't be wrong I've entered it multiple times and it is clearly labelled "serial number" on the box and the receipt. Who should I contact?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

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Invalid product serial number for purchased Photoshop software.

Hi all,
I made an online purchase of Photoshop software 2 years ago and when i want to use it on my new mac now it says invalid serial number. Anyone knows why or is able to offer a solution? It's an expensive buy and i only used it on my previous mac a few times. TIA!

Contact support by web chat.
Mylenium

Error on Invalid certificate serial number while configuring mutual SSL

Hi Guys,
I encounter this error(refer below) while running the EAI Outbound Body proxy.I'm currently trying to do outbound web service with a third party who uses SSL.
Base on oracle support I have followed on how to import the CA certs and also I have added this two parameters in my outbound body proxy.
siebel_transport_param:HTTPCertAuthority = "CN=Siebel Test,OU=Oracle"
siebel_transport_param:HTTPCertSerialNo =11223344
I hit error:SBL-EAI-04116: HTTP Internet Exception during 'Data Send': 'The connection with the server was reset', code: '12031'
When I check log file it says,
Switched transport service direction to: 'Outbound'
Error     Error     1     0000069e4f9a4e03:0     2012-04-27 19:55:30     Invalid certificate serial number ?11223344
EAITransport     EAITransportDebug     4     0000069e4f9a4e03:0     2012-04-27 19:55:30     Could not load the client certificate
EAITransport     EAITransportDebug     4     0000069e4f9a4e03:0     2012-04-27 19:55:30     *** HTTP Transport Parameters:
EAITransport     EAITransportDebug     4     0000069e4f9a4e03:0     2012-04-27 19:55:30     Request URL = https://Uknown/Uknown.asmx
EAITransport     EAITransportDebug     4     0000069e4f9a4e03:0     2012-04-27 19:55:30     Request Method = POST
EAITransport     EAITransportGeneric     3     0000069e4f9a4e03:0     2012-04-27 19:55:30     Dropped old connection and creating new connection for 'Request'
Error     Error     1     0000069e4f9a4e03:0     2012-04-27 19:55:30     Invalid certificate serial number ?11223344
EAITransport     EAITransportDebug     4     0000069e4f9a4e03:0     2012-04-27 19:55:30     Could not load the client certificate
I try verify again the cert I imported and it says
Serial Number : 11 22 33 44
Issuer : CN=Siebel Test,OU=Oracle
Guys, do you know what I'm missing?
1) I have already check my inbound parameter do not have white spaces like this => 11223344
2) I have added this double quatation in my HTTPCertAuthority because I suspected is required for Issuer with space value.
3) When I try import from Siebel it put the cert into intermediate certificaiton tab but when I import to IE it went to other people tab. Is this expected ?
The cert is working when I try import it to IE and when to this URL:https://Uknown/Uknown.asmx
Thanks for reading,
I hope some guys put some light
Regards,
Joey , MY

See here:
Audition 3 and the activation service
and here:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

Mail to achieve a contact for support to get my Serial Number caCare Apple Protection Plan?

Mail to achieve a contact for support to get my Serial Number caCare Apple Protection Plan?

Call the appropriate phone number on this page.
Best of luck.

The serial number you entered has expired. This product cannot be licensed. Please contact Customer Support. Provide a serial number.

I work for a University. We've purchased a few copies of Adobe Acrobat Pro XI boxed software. It's been working great all along. Now, it won't work at all. Error as follows:
"The serial number you entered has expired.This product cannot be licensed. Please contact Customer Support. Provide a serial number."

You need to do what it says... contact Adobe Customer Support. We can't help for two reasons (a) we are not Adobe staff (b) even if we were, we can't examine private serial numbers in a public forum.
When you contact them, best to have all the paperwork from the original purchase in case there are difficulties with a supplier etc.

That serial number is invalid even serial number is genuine

That serial number is invalid even serial number is genuine

Bob Levine wrote:
And FWIW, 7.01 and 7.02 are identical.
Bob's right, though PM7.0.2 may have had a newer version of Distiller. It's not an upgrade, but a full copy in its own right.
The update from PM7.0.1 to PM7.0.1a is here - http://www.adobe.com/support/downloads/product.jsp?product=34&platform=Windows
IIRC, the update to PM7.0.1a was to ensure PM7 worker correctly with Distiller 6.
The update is free and does not require a licence number for installation only that a valid copy of PM7.0.1 is present on your computer.
(Note the date of the update: 2004.)
It's time to move on to InDesign…

I haven't received an e-mail from apple regarding my iWork's serial number. What should I do?

I haven't received an e-mail from apple regarding my iWork's serial number. What should I do?

Have you bought a serial number? or is there another reason to you think you should get an email with the serial number?
which version of iWork do you have?

Why is my Acrobat 9 product serial number invalid?

I recently upgraded my home computer from XP to Windows 7, which required a clean install. When I went to download my Acrobat 9 from the Adobe website, I received an invalid serial number message. The serial number is the one shown with my registered product in my account. Thanks.

Hi ShebasMom,
Please try the steps mentioned in the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Regards,
Rave

Invalid Hardware Serial Number - Impossible?

Hi!
I have a MacBook Pro 15" for which I'm trying to shop for memory upgrades. I'm not sure which rev I have (it's either rev D or E) as both have the same clock speed as shown in the system profile, and both have the same model # (3,1), and both have the same graphics card, so comparing the spec sheets to the info in my System Profiler doesn't narrow it down any further than those two possibilities.
So, to try to determine which model I have I went to Apple's website to type in the serial number. I copied and pasted the serial number directly from the System Profiler to assure no user error, and yet I get a message from the Apple Website that says this is an invalid serial number (?!?!?!). I tried appleserialnumberinfo.com's website and it ALSO rejects the number as being invalid.
How can this possibly be? Try it yourself -- The serial # in question is: W7234S0X92 (again, copied directly from System Profiler and pasted into this email).
Apple store visit is impractical at present (I'm on a seagoing vessel) Phone support for Apple is also a dead end -- without a valid serial number the conversation stops right there, and at $1/min for Ocean Phone I can't afford the hold time anyway. Advice on not substituting O for 0, 5 for S, etc. isn't appropriate -- I'm not doing that. I'm COPYING AND PASTING the number from System Profiler. Also I'm NOT accidentally including an extra space at either end. I've done this over and over ad nauseaum.
What I really need to know is, is there another way I can determine exactly what model of MacBook Pro I have? (I'm the third owner, the original owner is dead and the second doesn't know). I'm also interested in knowing why Apple says the computer I am typing this on doesn't even exist, but that's really more an intellectual question than a practical one for me.
Thanks!
Steve M.

Thanks to all who responded -- and so quickly! The info provided is exactly what I'm looking for.
I'd also written to appleserialnumberinfo.com and they not only provided helpful info on the memory but an explanation for the serial number issue as well. I'd forgotten that the previous owner had had the logic board of this MacBook Pro replaced under warranty just before selling it to me. Evidently this repair requires a technician to input the serial number, and the technician inputted it correctly. They also figured out what the correct serial number probably is, and from that I as able to determine that my MacBook Pro is a Santa Rosa model from mid 2007 and based on responses I got from you guys and a check with OWC, my computer can support up to 6GB of memory. So, thanks to all!!!

Invalid CS4 serial number

Last year I purchased a copy of CS4 on ebay. It arrived to me sealed and in a box. I installed it on my old computer and it works fine. I recently bought a new computer and have installed it, but it indicates the serial number is not valid. Any ideas?

Ah, that is more specific.
Hopefully your software has been registered with Adobe, or you have proof of purchase.
Serial number issues and activation are directly handled by Adobe. We are forum volunteers and do not have that authority.
Contact Customer Care
If you have to directly get in contact with them, there are phone, email, or chat options under "Still need help"?
Gene

Invalid/duplicate serial number (NOT!)

Ok, I just purchased my mac mini server with snow leopard yesterday from the apple store in sydney, australia. I have been trying to get this thing going all night and i am now finally at wits end. It's 7am here and so i'm about to go to bed and am hoping that by the time i return, someone can help me put the hair back in my head!
In a nutshell: I turned the server on last night about 10 o'clock or later. Initially when I set it up, it was assigned a dhcp ip address. I went through the install and got all the basics the way i wanted. I entered the serial number and my name (originally i left organisation black, since it's in a home environment - I later put my nickname in there in case that was the issue... i shall continue)...
Everything seemed to go well. I moved the server to it's new home (away from a keyboard and monitor. I logged into my dhcp server and assigned it a static ip for the airport mac and the ethernet mac address, and started the mac mini server up.
I logged in via the airport and I was surprised, i was able to log into it via screen sharing with no problems. but i could not see the server preferences window (it was a light gray). I stuffed around for hours to no luck.
I finally tried to log in via ethernet and i got one step further. I got an error saying my serial was invalid or expired. the server had removed the last 4 characters and replaced them with (password) dots. I corrected it and tried it, i got nowhere.
I went back in and I just kept getting an expired serial warning.
Frustrated, I pulled the server back to the desktop and plugged a monitor and keyboard in and NOW I am seeing a new error. Now I see that I have an "Invalid serial number: duplicate serial number"
I can assure you it isn't!!!! I opened the box myself, sealed direct from apple. The serial has not been entered ANYWHERE else what-so-ever.
I reenter the serial and it appears to work sometimes for a moment or two, but then the error is back (I usually have to navigate away from the page and come back to see that it's in error again - and yes, I AM hitting the save button.
At some point I have entered an organisation, i've tried it in and out, it makes no difference.
can anyone lead me down the correct garden path?
I have no problem calling apple support and will do it after i get some sleep, but i am hoping i have just made a newbie error that is easily fixed
thanks

Take a look at this..
http://support.apple.com/kb/TS2959
Mac OS X Server v10.6: Invalid serial number alert with multiple network interfaces
Server Assistant or Server Admin may report a duplicate serial number in use on a server with multiple network interfaces in Mac OS X Server v10.6. This may include servers which provide services to multiple subnets for DHCP, NetBoot or Gateway (NAT), servers which are Xsan controllers or clients, servers with a bonded Ethernet port, and servers using third-party virtualization software.
http://support.apple.com/kb/TS2959

Who to contact Toshiba regarding design and engineering ideas

Hello,
I would like to contact toshiba to open a business talk about new ideas on design and function of laptop computers.
I have drawings and renderings of these ideas.
Can anybody direct me to the right direction?
Thank you.
If you prefer please write me directly: [email protected]

Hello and welcome to this Toshiba community.
It is really nice to have someone here with new ideas and Im really surprised you want to share it with Toshiba.
Is this some kind of top secret stuff? I mean it will be nice to hear what kind of ideas do you have.
For instance I would like to have 18 notebook with two displays placed one behind the other and option to pull one to left and other to right side and use both of them will be nice thing, especially when I use it for my work. Working on two 18 displays but on mobile unit will be simply great thing.
Anyway, it is not easy to give you concrete advice who is the right person for first contact but I know, for example, that marketing division can be contacted in Neuss, Germany. Maybe is this the right address for first contact.
Check a little bit Toshiba Europe support page under http://eu.computers.toshiba-europe.com
Maybe you will find something useful there.
Bye

Is there anyway i can find who stole my ipod touch i have the serial number but i did not have the find my iphone app

is there anyway i can track my ipod touch with just the serial number because someone stole it but i did not have the find my iphone app

You can only track it if you turned on Settings > iCloud > Find My before it was lost/stolen, and then registered it in iCloud's Find My Phone service. You must then log in to iCloud, click Find My Phone and see if it shows up. If it is turned off, not connected to the internet or been reset to factory condiditon it will not show up. There is no way to track it except in that way.
Report it to the police, insurance and cell provider in case the will blacklist the iPhone so it cannot be used.
Change your passwords for accounts on the iPhone.

IMac 27" - Invalid Apple Product serial number

When I've checked my iMac on http://www.apple.com/support/imac-harddrive/ I recieved message, that my serial number isn't valid. Serial number on my iMac's stand (and within 'About This Mac' window too) looks like X00000XXX00. What should I do in this situation?

Try Apple's Express Lane...
https://expresslane.apple.com/

Invalid serial number for free CS2 Illustrator

I downloaded the free version of Illustrator CS2, and when I used the serial provided on the download page it said it was invalid; I then proceeded to contact customer service, and was told they no longer support CS2, and to come here; So here I am.

The links Adobe provided for CS2 earlier this year did NOT include a serial number. In fact, the links to download were provided as "activation free" versions for those who already own a license and have a serial number.
If you downloaded CS2 and used some serial number you found on the web, you do not legally have access to the applications. The CS2 download links were only for existing license holders, they were NOT free for everyone.

HT201198 Who to contact in regards to "invalid product serial number"?

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