HT201209 Can't remember answers to questions

Can't remember answers to security questions

1)  Apple ID: All about Apple ID security questions
If necessary...
2)  See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • TS2446 Can't remember answers to questions

    I can't remember answers to security questions what can I do

    enter to this link " https://appleid.apple.com/ " >> manage your apple ID >> then sign in you'll find in the left password & security
    so when you chice the password & security you'll find
    Forgot your answers ? sent a reset security to email

  • HT5312 I want to change my security question but i can not remember answers

    I want to change my security questions but i can not remember answers so i want you to help me reset them.
    Thanks

    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • Hello! my problem at jump of paid games I can't remember answers to confidential questions. you can cancel or step by step describe what to do? thanks

    hello! my problem at jump of paid games I can't remember answers to confidential questions. you can cancel or step by
    step describe what to do? thanks

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
        c. Rescue email address and how to reset Apple ID security questions

  • While I'm in my apple ID, under passwords, I can't remember my security question's answers. It sends the answers to my rescue email I no longer have. What can I do to change my rescue email.

    I need help changing my password info on my Apple ID. I can't remember my security questions. They send the answers to a rescue email I no longer use. What can I do or who can I contact?

    I've tried that. After logged in, I go to passwords and security. It then tells me to enter my security answers (that I can't remember). It sends those answers to my rescue email that I no longer use. Therefore, I can't retrieve my answers or change my rescue email.... I'm still stuck.

  • I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

    I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1725 Where do I go when I can not remember my security questions to find the answers or to change them?

    I can not remember my security questions answers to use my itune card to purchase things. What do i do or where do I go to retrive the answers?

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer

  • What if i can't remember answers to apple id security questions?

    what if i can't remember answers to apple id security questions? I cannot purchase some things in itunes store without these answers.

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • HT5312 Can't remember answers to my security questions and I don't get the option to reset my security questions

    Can't remember answers to my security questions and I don't get the option to reset my security questions.. What do I do ?

    Apple ID security issues -
    Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699

  • If i can't remember my security question answers what am i supposed to do?

    if i can't remember my security question answers what am i supposed to do?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • What should i do if i can't remember my security question's answer because i do not have a safety email for apple to send the reset question link? my safety email got deleted :(

    what should i do if i can't remember my security question's answer because i do not have a safety email for apple to send the reset question/answer link? my safety email got deleted

    Your only option will be to contact iTunes Store support and see if they can help you.  Click on this link and choose the Account Management option, and create a new case with iTunes Support. 
    Good luck!

  • HT1918 I can't remember my security question's answers and I can't change them, and I wanna buy something from the store, it requires those answers, what can I do??

    I can't remember my security question's answers and I can't change them, and I wanna buy something from the store, it requires those answers, what can I do??

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • I can't remember my security question answers and the recovery email never comes. It also has a different email than my user ID. It's not an email I use. Help!

    I can't remember my security question answers and the recovery email never comes.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I can not remember my security question answers, how can I change them?, I can not remember my security question answers, how can I change them?

    I can not remember my security question answers, is there a way to change them, I want to purchase apps and I can not because I can't answer the security questions.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107849)

  • HT5312 OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase

    OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?

    Using this link: http://support.apple.com/kb/HE57, click on:
    Get Support
    See All Products and Services
    More Products and Services
    Apple ID
    Other Apple ID Topics
    Use My Apple ID to Manage Security Questions
    Then click on the box that says "Contact Apple Support"
    This will give you a case number as well as the phone number to call when you are ready.
    Cheers,
    GB

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