HT201209 EA games Code already used

I got a free code from EA games today but when I redeem it in the App Store it say it has already been used. Has anyone else had this issue?

I have received the following from EA support team:
Lets check for errors and make sure the permissions are set;
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Note: Do not click Continue in thefirst screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
Problem is there are no disk in the new mac mini box. If I go to the apple store, would they give me one?

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