HT201209 Having trouble redeeming my free update for mountain lion OSX..... I entered the content code that was e-mailed to me

Because I purchased my Macbook air after July 26, 2012 I qualify for the free Mountain lion update. However the content code that they e-mailed to me is coming invalid. Why? and what do I do now. i could buy it for 19.99 but kind of a ripto buy new and reicieve old OS FML.... someone help...

In at least some cases, the code in the body of the email unlocks an attached document which contains the actual redemption code. See if the email you received has an attachment, and if so open that and enter in the code from the email when requested.
If there was no attachment, contact Mac App Store Customer Service and let them know about the problem. They'll probably issue you a new code as they have for other people with the same issue.
Regards.

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