HT201209 I have a $54 credit from an itunes gift card. I'm trying to buy songs to gift to someone else via email. iTunes is charging my credit card instead of taking it from my $54 gift card balance. Why??
Also, when I click "redeem" it tells me that the credit has already been redeemed. Which it hasn't. It is clearly showing up as my credit next to my AppleID. ;(
Because your iTunes Store credit can't be spent on content for anyone else or transferred to anyone else's iTunes Store account.
(69092)
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I have a balance of $42 on my iTunes credit card balance. I'm trying to buy songs but instead of deducting from my balance it goes to my old Paypal account.. I don't use it anymore to buy songs but I can't find any help to let me use my iTunes balance. Where can I get some help??
Some Apps require a Credit Card for Purchase.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
THIS IS LIKE THE FOURTH TIME I AM WRITING ABOUT THIS. FOR THREE DAYS I'VE BEEN TRYING TO BUY SONGS PAYING WITH AN ITUNES GIFT CARD, I DID SIGN IN, PUT THE CODE OF THE CARD WHERE IT SAID "REDEEM", AND IN ITUNES, NEXT TO MY SIGN IN NAME, APEAR THE $15. OF MY CARD, BUT WHEN I CLICK THE SONG I WANT TO BUY, IT ASK ME AGAIN FOR MY PASSWORD, THEN FOR A SECURITY QUESTIONS WHICH I DON'T KNOW, IS EITHER THAT OF ASK MY TO UPDATE MY CREDIT CARD INFO, "BUT" I'M NOT PAYING WITH MY CREDIT CARD.
PLEASE, HOW CAN I BUY THE SONGS USING MY ITUNES GIFT CARD PLAIN AND EASY??????
I NEED A PHONE NUMBER TO CALL SOMEONE IN APPLE/ITUNES WHO REALLY KNOW HOW TO DO THIS,.
I AM WRITING FROM MASSACHUSETTS.
THIS IS RIDICULOUS!!(Typing all in capitals is considered shouting, makes posts difficult to read and may mean that people are less likely to reply.)
There isn't a phone number for iTunes Support.
If you've forgotten your answers to your security questions then you can get them reset : If you forgot the answers to your Apple ID security questions
If you have a credit card on your account then its details have to complete - and asking for their details is also a way of checking that you have a valid billing address in that country. As long as you are buying content for yourself and not trying to gift content (you can't use your balance for gifting) then the purchase price (plus any applicable taxes) should be deducted from your balance. If it's not then you contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
I have an app called ipieta which was originally downloaded onto an ipod. I gave the ipod to someone else, but now that I've had the iphone I can not get the audio even though it is downloaded into itunes music like it said to do. It won't work. I've tried more than several times to get help but nothing helps. Do I need to deauthorize the ipod or perhaps erase all the downloaded ipieta stuff and start over?
Thanks for any suggestionsSorry. There's nothing anyone can do. The current version of the facebook app will not run on 4.2.1. The iPhone 3G won't run anything higher than 4.2.1. You're stuck.
Maybe it's time to buy yourself a new iPod Touch. -
I am trying to buy song but it is asking for me to answer the questions I chosen for my security but I have forgotten so what do I do
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
i have $33.04 credit for itunes and can not redeem it trying to buy music, Keeps asking for code
What code?
What exactly does the message say? -
Trying to buy songs with paypal, but says I am using my credit Card
Now i have never used Itunes before so I set up an account that uses paypal. I tried purchasing a song, it said, if I was sure I wanted to buy a song, but it also said that it was going to charge my Credit Card...
I'm sure I have plenty of Money in my paypal account so what is it going charge, My Paypal or my Credit Card....?
ThanksGo to itunes store
Click on your username in the gray box in the upper right hand corner
Your Accout info should appear
Click on edit credit card
Change from credit card to pay pal
hope i helped -
My itunes store balance keeps going down. It said I had $1.20 but when I tried to buy a song it changed to $0.20 and then when I added another $25 card it now says I only have $25.02??
Hello babichanjacob
Change how it syncs by enabling Manually manage music and videos, then you can drag and drop the music that you want on your iPhone. Revert it back to test to see if that resolves the issue.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I have this message appearing "the application finder has unexpectedly quit while trying to restore its windows"...
So far it doesn't appear to be effecting anything that i can see on my imac BUT it is incredibly annoying and popping up at bad times, and it all happened when my imac automatically updated itself. So annoying. PLEASE help!!!Finder crashes are often caused by "Google Drive." If it's installed, I suggest you first check for an update. If that doesn't solve the problem, remove it according to the developer's instructions. You may need to start the computer in safe mode to do so. Back up all data before making any changes.
If you use Google Drive and don't want to remove it, then try deselecting the option in its preferences to "show status icons." According to reports, that may be enough to stop the crashing.
Similar cloud-data clients such as "Dolly Drive," "iDrive," "Open Drive," "Transporter Desktop," and others can cause the same problem. -
I redeemed a card in my account but when trying to shop is not giving me the option to use it. Any suggestions?
Hello Carla158,
You dont really have to tell the iTunes Store to use the credit balance. Here is how purchases are charged in iTunes.
Order of iTunes billing methods
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
From: iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
All the best,
Sterling -
I have a new i phone 4 and an older ipod touch ...i have songs on my touch which are not on current computer ...i want to put songs on my iphone but computer says its not autorized ive read all the manuals they dont help . I cant update the ipod to new ios until i transfer bought items to library and if i do this i will lose my songs previously downloaded from cds onto my ipod the computer that had songs on it had to be restored to factory settings Can anyone help? The ipod has an old apple id associated with it and i dont have that id or password for it.Ive tried to recreate and change pass just doent work Thanks
Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
Thanks,
Matt M. -
I have never used PhotoShop and do not have time at the present. Please help me to move a section of text from one column to another in a brochure.
Here are 3 options for future reference:
1. With the setup you've described, apply a Match Move behavior to the text and make the rectangle the source. Change the Transform parameter to Mimic source. This way you can still adjust the text postion as needed, but the rectangle will drive the animation.
2. Use a group to do the animation. Put both your rectangle and text in the same group and animate the group's postion.
3. Use the Link behavior.
Each of these has it's advantages depending on what you need. -
Trying to buy songs from itunes store, just says "waiting..."
On my iphone 4s, I am trying to purchase some singles. I click the price & enter my password, then i check downloads on the phone and the song just sits there as "waiting..." and never starts.
Waiting for what? I tried restarting... same thing. Is the store down?Hey everybody Amazon.com works perfectly and no problems so Bye, Bye Itunes fix your junk *** program and ****** customer service telling me it's my computer and connection. Oh is that also why my phone can't download them either on a seperate cell network. Nice try garbage In the time it took for them to run me around i downloaded the songs i needed via Amazon.
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i have just updated my apps for my macbook pro withe the app store, and found a update for codebox which i have never bought, what is more strange is when i pressed update and the sign in box opened `[email protected]` was already entred in to the sign in. what and more so WHO is this, am i being hacked.
Please can anybody our there help.I have this same issue. Nobody else has been on this computer. I tried the following link and am waiting for spotlight to re-index everything.
http://www.ngpixel.com/2011/06/25/mac-app-store-you-have-updates-available-for-t he-other-accounts-bug/
Whats interesting is why [email protected]'s username? I am speculating it is some sort of virus, possibly from some other app I may have downloaded directly from some developers website ...
Anyone else experince this and have a better understanding of whats going on?
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