HT201209 I have a conflict, my question is, "If I put a itunes gift card number into the area to see if it is redeemed, and it says already redeemed, does that mean it was redeemed on my account, or in general, it was already used by someone?"

I have 2 granddaughers saying the other received the gift card on their itunes account. ONe has her account info, the other can;t remember her info to log into her account, (she is young). I typrd the gift card number in from the card on one account and it says "already redeemed". Does this mean the itunes gift card was redeemed on that account, or could have been redeemed on any account, just in general already redeemed?

It just means that the card has been redeemed - you can't see a list anywhere on an account a history of card redemptions on it.

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When an app is downloaded to an IPAD and it says waiting, what does that mean?

When an app is downloaded to an IPAD and below the icon it says waiting, what does that mean?

Try this.
Double tap the icon of the Waiting app, and it shouild resume the download.
If that doesn't work:
• Log out of your iTunes store account. Go to Settings > Store > Sign Out Then press the Home button.
• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
• After restart, the Waiting should be gone.
 Cheers, Tom

My itunes account was for uae store and i change it to the usa store by a itunes gift card , When i change it i lost all of my purchased and i cant do any updates to the apps what should i do to get them back

1- My itunes account was for uae store and i change it to the usa store by an itunes gift card , When i change it i lost all of my purchased and i cant do any updates for the apps and games what should i do to get them back .
2- Can I Transfer the amount to another Account .
and thnx

Call Apple sales support. Something apparently went wrong in your transaction. In the USA the number is 1-800-676-2775.
Best of luck.

HT4859 I have back-up in I-Cloud on 2 phones that I no longer have, but when I try to delete those 2 it says do you want to delete and turn off back-up, does that mean just on that phone or my new phone also? Thanks

I have I-Cloud back up on 2 phones that I no longer have, when I go to delete its says do you want to delete and turn off back. Does that mean turn off back up on the phone I use now or just that phone that I no longer use? Thanks for any advice, Buckspc

Not a big issue : Just delete the old backups and if the backup option turns off o your current device, then just turn it on again.

HT204088 i purchased some songs with a voucher. on the receipt it say store credit, does that mean my credit card has been charged or was credit from the voucher?

I purchased some songs with a voucher. on the receipt it says store credit, does that mean my credit card has been charged or was credit from the voucher?

Welcome to the Apple Community.
Purchases are deducted from any credit you have before your card is used, providing the credit covers the whole cost of the purchase.

TS3297 Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?!(for 1st time purchase)

Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I dont have a credit card and i just putted an itunes gift card ,i have 10$ now but i cant use it without credit card

i dont have a credit card and i just putted an itunes gift card ,i have 10$ now but i cant use it without credit card HELP !

Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
More details of how:
http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/

I owe 27 dollars on itunes and i got a 25 dollar itunes card if i were to update my account with my new credit card would the 27 dollars be deducted from my credit card or would the itunes gift card pay for the 25 and my card would pay for the $2 left.

I owe 27 dollars on itunes and i got a 25 dollar itunes card if i were to update my account with my new credit card would the 27 dollars be deducted from my credit card or would the itunes gift card pay for the 25 and my card would pay for the $2 left.

Generaly, if you have an iTunes card and a valid credit card, you have the option of charging your purchases to eiher one or the other? By default, it goes to your iTunes card, but you can override that.

Can I transfer money to other accounts on my iPad with iOS 5.1.1? I created another account and put an iTunes gift card on it, but then I realized that all of my apps are on another account, so how do I move that money over?

Can I transfer money to other accounts on my iPad with iOS 5.1.1? I created another account and put an iTunes gift card on it, but then I realized that all of my apps ere on another account, so when I recovered the password of my previous account, I had money on an account that I do not want to use. Can I transfer the money over?

Not on your own. Click here and ask the iTunes Store staff to put it back onto the card; they'll only do this if none of the balance has been spent.
(115868)

HT204053 I put an iTunes gift card into my iTunes app and wanted to use it to buy more iCloud storage. How do I do that? iTunes and iCloud are different accounts. Help

I put an iTunes gift card into my iTunes app and wanted to use it to buy more iCloud storage. How do I do that? iTunes and iCloud are different accounts. Help

Not on your own. Click here and ask the iTunes Store staff to put it back onto the card; they'll only do this if none of the balance has been spent.
(115868)

I redeemed an iTunes gift card but my purchases are still being billed to my credit card aft

I redeemed an iTunes gift card but my purchases are still being billed to my credit card after enabling Family Sharing. Help?? Thanks.

Every time I buy music or a video it goes right to purchase...no option to enter an iTunes gift card!

On the screen next to the battery leval there is a lock with a circle around it what does that mean

next to the battery level on the screen there is a lock with a circle around it. What does that mean?

its a rotation lock
Enabling Rotation Lock if "Use Side Switch" is set to Mute
Double-click the Home button to display recently used apps.
Flick from left to right along the bottom of the screen.
Tap the Screen Rotation Lock button on the bottom left of the screen.
A padlock will appear in the Screen Rotation Lock button.

HT201209 how do we find out what credit is left on an itunes gift card?

How do we tell how much credit we have left on an itunes gift card? Thanks!

The balance is not held on the card. Credit is held in your iTunes Store account on Apple's servers. Once redeemed, the card itself is then worthless. The balance will be shown next your user name when viewing the iTunes Store through iTunes on your computer, or at the bottom of the Featured screen in the iTunes or App Store apps on an iOS device, presuming of course you're logged into the applicable account.
Regards.

Music I purchased on I Tunes is not available when I open ITunes in I Movie. I Movie says those files are "protected" and not accessible. What does that mean and can I change them to "unprotected" so I can use them in IMovie?

Most of the music that I purchased on I Tunes I bought and downloaded on my old I Mac which I replaced with this I Mac about 9 months ago. When I"m using I Movie on this I Mac and try to open I Tunes tab in I Movie, most of the files are not accessible because I Movie says those fields are protected. What does that mean and can I change those files to unprotected so they show up in my music in IMovie?
This I Mac is OS X version 10.9.5 Maverick, 2.7GHz Intel Core 15 processor, 8GB 1600MHz DDR3 memory.

Your older iTunes music purchases included DRM software to prevent sharing.
iTunes Store: iTunes Plus Frequently Asked Questions (FAQ) - Apple Support
For some money you can get it removed and get a better quality file to boot.

I was initially in the UK apps store and i switched to the USA apps store with an itunes gift card..since then i cannot see my previous purchases in the UK store,, now i'm back in the UK and want to switch back using a £15 itunes gift card but can't..HELP

I was initially in the UK apps store and i switched to the USA apps store with a $15 itunes gift card because my credit card from the UK expired..since the switch i couldn't find my previous purchases in the UK store,, now i'm back in the UK and want to switch back using a £15 itunes gift card but whenever i try to switch, itunes tells me i still have credit on my existing US gift card, meanwhile i only have $0.22 which can't buy anything at the apps store..how dow i clear up the balance and switch to the UK apps store...HELP!!!

You might just have to contact Apple and ask them to remove it (losing it). Usually people clear a balance by buying one song and having the exact remainder charged to their credit card, but if you don't have a US credit card you cannot do that.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

HT201209 I have a conflict, my question is, "If I put a itunes gift card number into the area to see if it is redeemed, and it says already redeemed, does that mean it was redeemed on my account, or in general, it was already used by someone?"

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