HT201209 I have just put a $25 credit on my itunes acct. I previously had my credit charged one it doesn't acknowledge my $25 credit only asks for credit card info. Is there something I have to do to charge my gift card?

II have just put a $25 credit on my itunes acct. I previously had my credit card charged now it doesn't acknowledge my $25 credit only asks for credit card info. Is there something I have to do to charge my gift card?

How much is the cost of what you wish to buy? The credit is used first and credit card info wouldbe requested for any outstanding balance. The US store prices do not reflect the local sales taxes that are added in the final steps of the purchase transaction.

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HT204088 i have just put a £50 voucher onto my itunes account but when i have went to my apple tv to rent a movie it says i have to verify the voucher does anyone no how to do this please

i have just put a £50 voucher onto my itunes account but when i have went to rent a movie on apple tv it says i have to verify the voucher does anyone no what to do please

Hey there Kenspendiff,
It sounds like you added credit to your iTunes Store account but in iTunes Store on the Apple TV you are being prompted for a verification. I would start by double checking that the gift has been redeemed to your account with this article either on your computer or iOS device:
iTunes Store: iTunes Gift balances
http://support.apple.com/kb/ht5035
If so, then Restart the Apple TV:
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/ht3180
Restart your Apple TV by selecting Settings > General > Restart.
If the issue persists, would you mind elaborating what the message says word for word?
Thank you for using Apple Support Communities.
Cheers,
Sterling

I have just put an audio book into my iTunes music library. When I tried to transfer it to my iPod shuffle it rearranged the tracks so that they are in the wrong order. How can I put them in the order they appear in the book?

I have just put an audio book into my iTunes music library. When I tried to transfer it to my iPod Shuffle it put the chapters in the wrong order i.e. Chap 1, Chap 10, Chap 11 etc. rather than Chap 1, Chap 2, Chap 3 ... How can I get it to put them in the order they appear in the book?

First, we need to know if the audiobook chapters are being treated by iTunes as music files or as audiobooks. If they are not audiobooks purchased from the iTunes store, they might be getting "shuffled". You will need to look at "File" - "Properties" (I think - I don't use iTunes under Windows - or right-click on the file and choose "properties") and look at the media type. If it is "Music", change it to "Audiobook". If this is not the problem, or does not fix anything, please post back.
Actually, looking at your post again, a second thought occurs to me - assuming there are less than 100 chapters in the book, just renaming them with a leading zero on the first nine chapters might do it. A computer will alphabetically sort filenames in the order you quote (1, 10, 11, 12, 13, ... 2, 21, etc.) but a leading zero will fix that (01, 02, 03 ... 10, 11, 12)

My macbook pro is still under warranty. I have just put it into Mac 1 to be repaired because I had the folder with the dreaded Question mark on it....new hard drive. I was told that if I wanted my data retrieved, I would have to pay $445 p/h. Ahh!!!

My macbook pro is still under warranty. I have just put it into Mac 1 to be repaired because I had the folder with the dreaded Question mark on it....new hard drive. I was told that if I wanted my data retrieved, I would have to pay $445 p/h. Ahh!!! Shouldn't that be covered by warranty?

My newest Mac just did the same "folder of death" dance. It's too late for you now, but you might consider a passport backup drive.You can get 2&3 T-bytes now fairly reasonably priced. A given with computers is they will crash, just a question of how bad and when, so you can be prepared for the next time.

HT201441 My phone was stolen and my icloud is loged in and now my ipad is disabled and now asking for activation and it says there that i have to put my icloud account and i tried loging in my account but it says that it cannot open with that icloud accou

My phone was stolen and my icloud is loged in and now my ipad is disabled and now asking for activation and it says there that i have to put my icloud account and i tried loging in my account but it says that it cannot open with that icloud account what do i do????

Welcome to the Apple Community Robin.
Contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

I have tried to cancel my credit card info and there is no option on my payment screen just the choice of choosing 1 of 3 credit cards. What do I do next?

I have tried to cancel credit card info but there is no option in my payment screen. There is only the option to choose 1 of 3 credit cards. What do I do next? Any and all help with be greatly appreciated!

I don't think that the "none" option is available in every country. Where are you located?
If you can't remove the credit card by any other means, you might want to contact iTunes support. You can choose your country in the bottom right corner.
http://www.apple.com/support/itunes/contact/

I've just migrated my Logic Pro 9.1.8 to a new Mac because my old computer crashed. They are asking for a serial number, but I don't have the install disks anymore. Is there someplace in the software itself that I can find the serial number?

I've just migrated my Logic Pro 9.1.8 to a new Mac because my old computer crashed. They are asking for a serial number, but I don't have the install disks anymore. Is there someplace in the software itself that I can find the serial number?

Please stop making multiple posts on the same subject.. This is the third thread you have created in a short space of time asking the same question.
Please read the answers given in this thread you posted...
https://discussions.apple.com/thread/5311324?tstart=0

I just bought an iPhone 4 a few weeks back. I tried to delete their icloud account, and add mine but it's asking for a password to delete it. I have no way to get in contact with them. Is there any way around it?

I just bought an iPhone 4 a few weeks back. I tried to delete their icloud account, and add mine but it's asking for a password to delete it. I have no way to get in contact with them. Is there any way around it?

There's no way around it. The former owner needs to erase the phone and remove it from their account as explained here: http://support.apple.com/kb/TS4515. No one else can help with this, including Apple.

I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on

I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on none option but the problem is there isn't any none option so plzzzz some help me?

If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534

HT4437 I have just purchased a movie rental through the Itunes store and when attempting to whach the movie there is know audio

I have just purchased a movie rental through the Itunes store and when attempting to whach the movie there is know audio

Delete and redownload them if doing so is free in your country.
(106637)

I have just put a screen protector on my iphone 4 and where there was something on the film it seems to have eaten into the screen. is there a way to clean these marks off

Help,
i have just put a screen protector on my iphone 4 and where there was something on the film it seems to have eaten into the screen. is there a way to clean these marks off?

I wouldn't worry. Assuming you haven't hacked the phone you cannot have installed any viruses or spyware just by clicking a link in an email. Sounds like the page you accessed could not be read on the phone anyway, or it was just a dead link.

HT201209 I have credit but have not got my old redemption code. I dont need it (according to the help on apple) but cant purchase as I am been asked for the code how do I get around this?

I have redeemed a code a few months back and bought some music. I have credit left but am still being asked for a redemption code. I no longer have the code, but according to apples help topics I do not need it. How do I purchase without the code?

OK, you need to follow these instructions to remove the old iCloud account:
1.     Go to Manage your Apple ID and sign in with your current ID and password. Edit your ID back to the old email address. This is temporary. Do NOT verify it, do NOT change your password: Apple - My Apple ID
2.     Go to Settings>iCloud and scroll to the bottom of the page. Depending on the iOS that you are running you will see either Delete Account or Sign Out. Click on this to Delete/Sign Out of the old iCloud account. Follow the prompts, and type in your current password when asked. Continue to follow the prompts until the account is signed out/deleted
3.     Go back to Manage your Apple ID and sign in with the old email address and your current password, and edit your Apple ID back to the new ID. You may need to verify it again
4.     Go back to Settings>iCloud and sign in with the new ID
Cheers,
GB

HT201209 I want to use a gift card but it's asking for credit card info. I do not have a credit card. what do I do?

I want to use a gift card but it's asking for credit card info. I do not have a credit card. what do I do?

Hi Toastcafe,
If you are having issues setting up an iTunes Store account without a credit card so you can redeem your gift card, you may find the following article helpful:
Apple Support: Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Regards,
- Brenden

I have a credit in the iTunes store but when i try to purchase an app, aim asked for credit card information. How can I use my iTunes account to purchase apps?

I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?

same here but i cant purchase a movie or anything

HT2731 I have a student who is trying to set up an account however it is asking for Credit Card information. The choice of NONE does not appear as an option with the credit cards. Any assistance?

I have a student trying to set up an App Store account (she has an Apple ID), however she is being asked for credit card information. The option of NONE does not appear as one of the choices with the other credit cards.
Any assistance?

There are instrctions on this page for how to create a new account (it won't work with existing account) without giving a credit card number : http://support.apple.com/kb/HT2534 e.g. select a free app in the store and click on 'create Apple id' when 'buying' it.

HT201209 I have just put a $25 credit on my itunes acct. I previously had my credit charged one it doesn't acknowledge my $25 credit only asks for credit card info. Is there something I have to do to charge my gift card?

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