HT201209 I have two questions. I have purchased two songs on my gift card. The upper right corner says I have $12.42. When I try to buy another song, I am referred to my credit card. How do I use the rest of my gift card?
I have a gift card that I have not been able to use. I am told I have $12.42 in my account, but don't know how to access it. When I try to download a song, I am referred to my credit card. How do I use my gift card?
Also, there are two downloads in my account that I can not delete. I did not order them and do not know how they got in my account. I think they are SciFi TV programs. How do I get rid of them?
Hope you can help. I have used itune gift cards before and never had trouble. Thanks for your help.
Are you perhaps trying to buy a gift for someone else? If so, then you can only pay for a gift via a credit card. Or is it just asking you to update/confirm your billing details? If so, that's a normal security precaution. Just make sure your credit card information is correct and it should then deduct the purchase from your credit balance.
Regards.
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You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
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HT201209 when i try to buy a song with a itunes card hooked up....
when i try to buy a song off my account it says "because this is your first time making a purchase on this device, you must verify your identity by answering questions" but i forgot the answers
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
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