HT201209 Itunes says it's been redeemed

Can anyone help me.
I can't use my iTunes card. It says it's been redeemed, but I can't seem to find the amount in my account. What do I do to find out if I entered it in wrong, and what do I do next. I'll be out $15 if I can't get this resolved.
Thanks.

To Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

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