HT201209 My iTunes account shows that I have 28.41 but when I go to redeem it to make a purchase it says that it has a lready been redeemed.

Why can't i redeem the 28.41 that I have in my account

You don't need to redeem the card again, and in fact you can't. Once redeemed, the card can be thrown away and your balance is held in your iTunes Store account. You should be able to just buy things (other that gifts to others) and the store will deduct the amount from your balance automatically. Is that not happening, or have you just not tried it?
Regards.

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HT201302 When i open up itunes on my computer, it says that i have 2 videos but when i sync it and check my ipod touch, it says i have no videos so it only shows up on my computer but not on my iPod touch and its a 4th Generation.

When i open up itunes on my computer, it says that i have 2 videos but when i sync it and check my ipod touch, it says i have no videos so it only shows up on my computer but not on my iPod touch and its a 4th Generation.

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

I have an Apple iphone 4s and for the last 4 weeks I cannot download or update any apps. I have an iPad and a Mac book pro and the apps download on these devices fine. My phone tells me that I have 12 updates but when I press update all or update any indi

I have an Apple iphone 4s and for the last 4 weeks I cannot download or update any apps. I have an iPad and a Mac book pro and the apps download on these devices fine. My phone tells me that I have 12 updates but when I press update all or update any individually nothing happens at all. It also does not ask me for my password any more but my iPad and mac book do.
I have signed in and out of the app store and the password is correct. I have tried both kinds of reboot but that did nothing. I have tried to update the apps by connecting phone to Mac book pro...it shows the apps being download on the Mac book and says it will sync them to my phone but it does not. Everything else on my phone works fine.
Any ideas ...Please!

Thank you, this has resolved both the iphone and ipad problem immediately. I am concerned that I may have a problem with apps that I bought under my old AppleID as they will not be recognised. Any suggestions for this please?

TS1538 I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.

I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.

Again without stating the trouble shooting steps you have taken, its hard to direct you with any information.
Try a different port on the computer.
Does the iphone beep when u plug it up. ?
Plug iphone into computer and give it 3 to 4 minutes to see if it connects and is running slow.,
Delete the apple mobile device from your computer.
Upgrade itunes to newest version.
Is you USB cord defective ?
Any USB 3.0 on your system ? .
Delete or Disable any antivirus program on your computer ?
I will tell u the problem is your computer not the phone.
We could do this for hours.

I have Apple ID but I can not download Apps even for free, message box appeared "This Apple ID has not yet been used with the iTunes".

I have Apple ID but I can not download Apps even for free, message box appeared "This Apple ID has not yet been used with the iTunes".

You can create an account without a credit card, check here:
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card

I lost my handset and now have a replacement but when I try to backup from icloud I get a message saying 'cannot Load Backups' Can anyone help?

I lost my handset (iphone 4s) and now have a replacement but when I try to restore from icloud I get a message saying 'cannot load backups'. Can anyone help?

Unless you've tried to install an older version of iTunes that message likely indicates a corrupt library file. See Empty/corrupt library after upgrade/crash...
tt2

I've uploaded pictures to iPhoto but when I try to upload them to Facebook iPhoto closes and says that an unexpected error occurred, any suggestions?

I've uploaded pictures to iPhoto but when I try to upload them to Facebook iPhoto closes and says that an unexpected error occurred, any suggestions?

Have you tried toggling your FTP settings?

I downloaded an update for my Safari web browser to "snow leopard". When I click on the .dmg file, a window opens up with a .pkg file but when I click on the .pkg file I get a prompt saying that it doesn't know what program to open it with. with a

I downloaded an update for my Safari web browser to "snow leopard". When I click on the .dmg file, a window opens up with a .pkg file but when I click on the .pkg file I get a prompt saying that it doesn't know what program to open it with.

I suspect if you're trying to open a file in 08 that's been opened in 09 the file has been updated to 09 and will not open in 08.

I have a site published that i need to change, but when i publish the new pages it dosen't change the site that's already published. How do i remove the old site?

I have a site published that i need to change, but when i publish the new pages it dosen't change the old site.

See if this helps you any further :
The concept of Sites in iWeb
Also, clear the browser cache and reload the page(s).

Tried to install itunes, on my computer. i used to have itunes on this computer but when i went to install it again an error came up saying that it couldn't delete the old itunes when it has already been installed how do i fix that?

i used to have itunes on this computer once before, but when my old ipod broke i unistalled it. i found my other ipod so decided to reinstall itunes and it comes up with an error saying that it can't delete former itunes files, how do i fix that?

decided to reinstall itunes and it comes up with an error saying that it can't delete former itunes files, how do i fix that?
What's the precise text of the message please, jessica? (There's a couple of different ones I can think of that you might be getting.)

My MacBook pro is connected to wireless and it shows that I have Internet access but when I open safari nothing loads.

I'm currently connected to a Motorola sbg 941 gateway modem. The modem says that it has Internet connection but no pages will load in safari. What happens is that it will try to load for a while then safari will tell me that the server where the web page is located isn't responding. Also the Internet connection works fine on my iPhone and the other windows computers connected to the wireless. Any help would be greatly appreciated.

This can be caused by a number of issues.
Was everything working and then suddenly stopped??
Or is this a new clean setup and has never worked.
Do you have a cable modem which is not a router and the TC setup in bridge? That will cause it. The TC must be in router mode, ie dhcp and nat.
Check the IP the MBP gets including dns and gateway..
Then check the ipad/iphone.. post what IP dns and gateway (router in applespeak) they get.

I've accidentally apparently put my iPod Touch 4th Gen into Recovery Mode. I have not jailbroken. When I plug it in to my Windows 7 computer, it says that all values are n/a. I tried restoring and I got error message 2005. It won't turn on. How do I?

As the title says. Please, help me, I'm a little worried. Is it possible that I have somehow bricked my iPod?
EDIT: My iTunes is not up to date, I updated it last the week iOS 5 came out, it tells me that there's a new update. Could I need this update to restore to iOS 5.0.1 from my PC? Because I just did OTA to get to 5.0.1.

Never mind, got it to work. I stumbled around on Google for a while and somehow ended up reading things from the 'jailbroken' community. They had easy instructions to get out of Recovery mode. Thanks anyway though!
P.S. For anyone who experiences this, here is the fix: Hold Power and Home in unison for 6 seconds, then power on as normal.

I've just bought "order and chaos. But when i try to install it to the iphone 3gs it says that im not compatible . I got the version 3.1.3 on my iphone and it says that i should atleast have that version to run the game. HELP ME!!!!!!

Hi, i've just bought the game "Order and chaos" on i-tunes for my iphone 3gs. But when i try to install it to my Iphone it says that im not compatible.I need to know what the problem is. Help me please, i dont like to pay for something that dosn't work!

i have downloaded the most current version and when i try to install it, it tells me my computer software is not new enough but it will not show me any software updates?
Is that a Mac OS or a Windows OS you're running on that computer, dawn? If it's a Mac OS, what do you have? 10.5.8 Leopard or something higher?

I just got 2 new iphone 4 (verizon) i have a issue, i have 2 itunes account 2 phone seperate names and emails. but when i update or sync my phone it copys my wife stuff on to my phone and vice versa.

hello
i need some help.
well you see up above where i have 2 iphone 2 different names for the phones and 2 different accounts with 1 itunes on widows 7.
my problem is when i update or sync my phone it grabs all her info and apps ect. and vice versa when she does it to. is there any way that i can stop this from happing again?
1 more thing this happens just on her phone when she goes to download a app for some reason my email is on her phone, we have to sign out from her phone and sign back in and put her email in any thoughts on this?

By far the simplest way to do this is create separate accounts on the computer for each person. That way, you each log into your own separate account, sync your own device(s) to your own contacts/calendars/apps/music and so forth.

I just bought a brand new Ipod touch but when I went to update it, a screen keeps popping up saying that the apple mobile device (recovery mode) was unable to install to my ipod and the ipod will keeps showing me the connect to itunes, what can I do?

i really need help with that

Maybe here:
How to restart the Apple Mobile Device Service (AMDS) on Windows
Otherwise com back with the exact wording of your error message. The one you gave does not seem correct.

HT201209 My iTunes account shows that I have 28.41 but when I go to redeem it to make a purchase it says that it has a lready been redeemed.

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