HT201209 Redeem code box is grayed out so unable to enter itunes giftcard code

How to redeem an itunes giftcard when the redeem box is grayed out and the code can not be entered

Hello pat224,
The following article provides steps that can help in a situation where you may be unable to redeem an iTunes Gift Card.
Specifically:
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
Cheers,
Allen

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