HT201209 "the prepaid card code has not been properly activated

I bought a gift card and it cannot be redeemed because I get the above message.... can anyone help??

Hi K9gunnyddb,
Contact iTunes Support at the link below. Select each option that best suits your situation. You will be given an opportunity to put in a description of the issue as well. Once you complete the steps and submit, iTunes support will usually get back to you within 24 hours by email to help resolve your problem:
https://expresslane.apple.com/Issues.action
Cheers and good luck!
GB

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