HT201209 tried to redeem my gift card but when i entered the code it stated "not recognized as a valid code"

Tried to redeem by gift card but when I entered the code it stated
"not recognized as a valid code"  I received this as a gift

http://www.apple.com/hk/en/support/itunes/store/giftcard/

Similar Messages

  • Itunes is not working on my mac. I'm trying to redeem a gift card and everytime I enter my password it does not work.  Also, when I try and browse songs, everything is blank

    HELP!
    Itunes is not working on my mac. I'm trying to redeem a gift card and everytime I enter my password it does not work.  Also, when I try and browse songs, everything is blank

    It's been a while but it should work on a Mac because Macs can read Windows formatted devices. Otherwise, you can perform a restore operation to return it to the Mac format. If you go to support.apple.com/manuals/ you can find a copy of the user manual for the model you have in which this is all explained.

  • I can't log into my iTunes account. I logger out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. Now when i press sign in and then choose existing Apple ID, nothing happens

    I can't log into my iTunes account on my iPhone 5s. I logged out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. I then tried to log back in immediately afterwards. I was unable to do so. After clicking "sign in" at the bottom of the apps main page, it brought up another menu where I clicked "Choose existing Apple ID". After pressing this the menu disappeared and nothing happened. I tried this multiple times and received the same result each time. I tried the other available option of creating a new AP ID to log in with and that one worked perfectly fine. I am clueless as to why the log in for me is either not able to load or just completely blocking me from getting back into my iTunes account on my phone. Not only can I not listen to the music I currently have, but I cannot log in to purchase the new music that I wanted to with my unused iTunes gift cards

    I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
    iPhone 5s, iOS 8.3

  • I received a iTune gift card but when I put the code in it says no good. It is wort $15.00

    I was given a $15.00 gift card but when I put the code in it shows no good. code is XRF20F2CX3NR2LH2

    See this -> http://support.apple.com/kb/TS1292

  • I have recently bought Photoshop Elements. It has a redemption code on a seperate card but when I enter the code it says it's invalid.

    I have recently bought Photoshop Elements. It has a redemption code on a separate card but when I enter the code it says it's invalid.

    Where are you entering the redemption code?
    Try Redemption Code Help

  • HT201209 I have tried to redeem a gift card but I get the message "the gift certificate or card you have entered has already been redeemed". I haven't redeemed it, please help.

    Hi.
    I recently bought a £15 ituens gift card for my partner. Since she is not too savvy with itunes, I went on to her account to redeem it for her. I scratched off the panel and entered the code into the correct box on itunes and was told "the gift certificate or card you have entered has already been redeemed".
    I took the card back to Morrisons Supermarket in Guiseley where I had bought it and was told that since Morrisons only sell gift cards on behalf of iTunes and receive a commission, that they could do nothing and I had to take the problem up with iTunes.
    Well, dealing with iTunes is no easy thing. I finally found what I thought was the right area on the website and was directed to send an email. I did this, but the chap I got through to seemed to think I had a problem with my iTunes software or that I didn't know how to redeem the card. I tried my best - over several emails - to get through to him that the problem was with the gift card code and that they may have been hacked. It would be very easy for them to find out that a) I wasn't the one who had redeemed the code and b) who the culprit was due to the fact they would know whose iTunes account the code had been credited to. I got nowhere, the chap sent me a link to "account security" and told me to phone them even though it was not possible to get a phone number from the link he sent me.
    So, I got back in touch with Morrisons customer complaints and basicaaly told them that as far as I was concerned they were selling faulty goods on behalf of another company and that they should at least try and help me out with iTunes. I have since received an email from Morrisons asking for all the details of the card so they can look into it. iTunes - meanwhile - have stopped replying to my emails and I am now being completely ignored by them.
    Has anyone else had this problem or does anyone know where I stand and how I can either get my money back or get the funds put on to my partners iTunes account?
    Many thanks
    Damian

    Not likely you'll get a "history" but Apple should be able to resolve the problem.
      You can report issues with your iTunes Store purchases directly through the iTunes Store:
    http://support.apple.com/kb/HT1933

  • HT201209 TRYING TO REDEEM MY GIFT CARD AND IT KEEPS SAYING SESSION TIMED OUT.

    Trying to use Gift Crad but it keeps saying session timed out. What the problem.

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • I am trying to redeem a gift card. I type in the code, and when I hit redeem, nothing happens - it freezes; I can't even close it out. What can I do to get the money to my account?

    I can go to itunes store, click redeem, and enter my code.  But when I click redeem after that to add the money to my account from gift card, it just freezes.  Any ideas?

    Hi mjmmurray,
    If you are having trouble accessing your iTunes Store account or redeeming the gift card, this article may help:
    iTunes Store: Invalid, inactive, or illegible codes
    Contacting iTunes Store Support
    Go to the iTunes support page and select your iTunes country.
    From the iTunes support page, choose Contact Support on the lower-left side of the page.
    Follow the instructions to get iTunes Store support assistance.
    U.S. Customers: If you need help with an iTunes Gift code purchased or received on Facebook, contact Facebook Customer Support.
    If you are having issues with your Apple ID, this article will get you started.
    Frequently asked questions about Apple ID
    You may also need to verify or update your billing information for the iTunes Store:
    iTunes Store: Changing account information
    I hope this information helps ....
    - Judy

  • I'm trying to use a iTunes card but when I put the code it says "error -1202". What is? How can I manage?

    I purchased an iTunes Card, and I have already an account: I've already used successful an iTunes card some days ago.
    But now, when I try to use the code of this new card it says "error -1202" and "try later".
    I've tried many times, but unseccessful.
    How can I manage?
    Thank you.

    It may be due to server stress, after all, it is the holidays and lots of people will be getting Macs, iPads, iPods, and iPhones as well as iTunes gift cards so it may just take a little waiting. Keep trying every day for 5 days, and if it doesn't work after that, contact the retailer you got it from or contact Apple. None of us here have any direct contact with Apple, so we won't be able to tell you an exact solution.

  • I got given a $100 gift card and when i enter the code (making sure it is correct) it says its invalid

    I recieved a $100 itunes giftcard for my birthday and when i try to enter it, it says its invaled!
    ive tried many times making sure everything is correct but it doesnt work????

    Was the gift card issued in the same country as your account is based ? They are only valid in their country of issue. If it was and this page doesn't help then you will need to try contacting iTunes support (you will need to give them the serial number and activation code from the card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • HT201209 Could I please have some help as I'm trying to type in code to redeem a gift card but it won't let me type in the code.

    Hi, Could you please help as I'm trying to enter a code to redeem a gift card but it won't let me. Thanks

    Hi there Countrygirl_809,
    You may find the information in the article below helpful.
    Redeeming iTunes Gift Cards and content codes
    http://support.apple.com/kb/ht1574
    -Griff W.

  • Getting session has timed out while trying to redeem a gift card. have had no problem in the past.  am running a g4 since 2002 with os 10.4 and itunes 9. have no internet problems and can connect to store ok. so far apple no help keeps blaming it on othrs

    am having trouble for the first time trying to redeem a gift card. Everything same on computer, OS, and internet connection. have been able to redeem other cards. this time am getting "SESSION HAS TIMED OUT" while trying to redeem card. have contacted apple and checked out all their suggestion iE:( must be your connection. typed in code wrong, too old version of itunes, etc) anything but why would a gift card code bee tied to a specific vetrsion of ITUNES. Rediculous!! there has to be others out there that have an older version if itune than i have. has anyone ever had the error "SESSION HAS TIMED OUT" and if so was it corrected?? any information other than apples {change password and give us lots of personal info they probably have) would be appreciated..

    Hello,
    As far as I can see, that Verizon Jet Pack wireless Modem uses WPA2 to connect.
    The Router might complicate things right now.
    Make a New Location, Using network locations in Mac OS X ...
    http://support.apple.com/kb/HT2712
    Is that Interface dragged to the top of Network>Show:>Network Port Configurations and checked ON?
    The Interface that connects to the Internet, needs to be drug to the top of System Preferences>Network>Show:>Network Port Configurations and checked ON.
    If using Wifi/Airport...
    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

  • HT2693 I bought an itunes gift card but when i try to redeem my account it says invalid code. I put in the code perfectly but its still not working. The shop wont take it back either, What should i do?

    I need help, i bought an itunes gift card but when i try to redeem my account it says invalid code. I even checked the code and i had it 100% right but its still not working. The shop in which i bought it wont take it back so i dont know what to do. Please help.

    iTunes Store: Invalid, inactive, or illegible codes

  • I have a gift card but when I try to redeem it will not accept any number on the card. Which number am I suppose to use?

    I have a gift card but when I try to redeem it ask me for a code number, I am not sure which number to use but have tired all three that are on the gift card but none have worked.  Can anyone tell me which number to use.

    If it looks like this: click here then use that code. If it looks like an "O" it is actually a zero.

  • I have 15.00 on my itune gift card but when i try to download a song it`s saying the card has already been redeem,but you can still see the 15.00 at the top of itunes

    i have 15.00 on my itune gift card but it`s saying the card has been redeem but i didn`t buy  anything yet.You can still see the 15.00 in on my itunes.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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