HT201209 What if I redeemed a certificate and don't see the amount in my account

What do I do if when I try to redeem a certificate it states that it's already redeemed but I can't find it in my account?

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https://discussions.apple.com/thread/3967755?start=0&tstart=0

HT201209 What if I redeemed a certificate and don't see the amount in my account

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