HT201210 After a failed iOS6 update, I can't even restore my iPhone4! Help!

After 'extracting software' stage of the restore, iTunes shows error message "The iPhone 'iPhone' could not be restored. This device isn't eligible for the requested build." Can anyone help, please??
I called Apple (at great expense, as I'm in Belgium, where there don't appear to be any Apple stores...) and spoke to a guy at length who had me check there was nothing in my security settings or the wifi I was using that was preventing my iTunes from communicating properly with Apple. He suggested I try a different internet account, which I've done with exactly the same result. I won't be returning to the UK for months - my phone is useless now, thanks to attempting the unnecessary update!
Can anyone advice me...?
Many thanks, in advance.

No.... I haven't altered it in any way. Are you familiar with that error message?

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