HT201210 After updating my iphone. Only the logo and connect to itunes on the screen.
After updating and system restore my iphone wont open. only the logo and connect to itunes on the screen.
Hello nicolajan,
Thank you for contacting Apple Support Communities.
I see you linked here from TS1275, that is where I would recommend you starting to troubleshoot this issue. Did you follow the steps in that article? If not, here is that link again and I would recommend following all of the steps outlined there.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
If that doesn't resolve the issue, then you can move on to this article for more advanced troubleshooting.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
Jeff D.
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See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
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1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
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Tap Settings > General > Software Update
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is there any way to restore factory settings on an Iphone 5s that will not connect to Itunes because the phone is locked with a pass code. Problem is that the screen is completely shattered.
If the screen is completely shattered why bother to try and restore the phone?
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support -
my kids enter wronge passwords several times until the ipad says"connect to iTune" but the ipad does not appear on the iTune.I know the correct password.
You've connected the iPad via cable to your computer, and your computer's iTunes is up-to-date ? If it's icon isn't showing then try one of these troubleshooting pages :
PC : iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Mac : If you don't see your connected device in iTunes for Mac - Apple Support
If the iPad is disabled then you'll need to reset the iPad back to factory defaults, after which you can restore to your backup -
Ive updated my iphone 4 it says to connect to itunes, then syncs then othing
i updated my iphone to what was suggested, connected it to itunes to sync it then nothing, says its done but no access to phone
You are going to need to provide more information about your problem. What do you mean "no access to phone"?
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HT201210 After updating iOS, I only see Hello screen on my iPad
I have gone through updating process and everything seemed fine, but now my iPad hangs up at Connected to iTunes. It seems iTunes on the PC thinks everything is loaded onto the iPad, but the iPad still want either set-up as new or restore from iTunes Backup.
Reboot ur ipad.......press both home&power buttons same time until you see apple logo come up and then release it,data is not effected.
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HT201210 updated my iphone now its stuck on connect to itunes
i tried to update my phone to the latest software and on completion it has went into recovery mode i think its jus showing that i have to connect to itunes! nothing happens when i do connect to itunes. its not even letting me make emergency calls it only stays on that screen! Any suggestions on how i can fix this???
Hey its me... I uh.. had to give in. I went to the apple service station n they checked it out, its a hardware error. Confirmed. Apparently, iPhone 5 production has had this issue for a while now, which means there are a lotta phones with this hardware error out in the market. So, they are gettin it replaced for a new one. I shud be gettin it in a couple o days now! Jus wanted to let evryone knw that the only way arnd this issue is gettin it replaced, so if anyone's facing the same issue, stop tryin to restore - wont work. Jus get it replaced!!!
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Basically I was being cocky and I changed my password and now I can't get back in. I've tried to do it 11 times and now it's just telling me it's disabled and I have to connect ot iTunes. However, the computer that I ususally use has broken and it won't be fixed for a week or two and I need my phone so I downloaded iTunes on another computer and plugged it in but it tell's me to respond on my iPhone but I cannot because I have to unlock my phone to do that. Is there anything I can do. I have tried to go through Documents but it's not working. I'm bascially lost without my phone.
Hi Ethan6661,
Thanks for visiting Apple Support Communities.
If you do not have access to the computer you normally sync with, it may be necessary to use one of these methods to erase your phone and remove the passcode:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Best,
Jeremy -
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