HT201210 Anyone had the problem "The iphone "iphone" could not be restored. The device cannot be found." Since trying to update 3gs today this problem keeps occuring

Hi, would anyone have any idea how to fix problem above. have already uninstalled free AVG program, still no luck!.

were you running a beta version of the software before updating?

Similar Messages

  • HT201210 iPhone 5 could not be restoring the software

    When I ON my iphone 5 its asking to connect iTunes, if I connect the iTunes from my laptop its saying 'iPhone need to be restore' and asking to download sofware & preparing to restore but after in a while I am getting a massage 'could not be restored'. error occurred (21)..... Please help me????
    here is the link:
    http://support.apple.com/kb/TS1275?locale=en_GB
    error occurred (21) link:
    http://support.apple.com/kb/TS3125

    Try freeing up more disk space on the computer.
    Next
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        

  • HT201210 this ipod could not be restored, it can't be found! why is my ipod saying this when i try to restore it? can someone help me please!

    my ipod is saying it could not be restored, and it can't be found! could someone help me?

    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reboot the computer
    - Try another USB port and cable.

  • I have been trying to update to iOS 5 and every time I hit update it says, " There was a problem downloading the software for the iPhone. The network connection could not be established."  What do I need to do to update to solve this problem?

    I have been trying to update my iPhone 4 with iOS 5 for about 30 minutes and I keep getting the same thing. It says,"There was a problem downloading the software for the iPhone. The network connection could not be established." What do I need to do to solve this problem?

    iOS: Resolving update and restore alert messages
    For error -50: See error 13 and 14: 
    Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
    Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    Put a USB 2.0 hub between the device and the computer.
    Try a different USB 30-pin dock-connector cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.

  • IPhone 5 will not connect to brand new MBA/iTunes. Error message is "iTunes could not connect to this iPhone. Could not connect to the device."

    Hi!
    I've had my iPhone 5 for just over a year now, and I haven't really had any problems since iOS7 was installed. I had a PC, with no connectivity problems between any of my Apple devices. Then FINALLY, I purchased my very first Macbook Air 13". I set it all up, updated all the apps, and made sure it was good to go. My iPhone was really low on battery one day, and I just happened to have my USB for it handy and thought I would just plug it into my computer to charge it. I figured I worry about syncing it later as I hadn't really had time to set it all up with iTunes on the new computer.
    MY PHONE WENT CRAZY. It just started vibrating all over the table. Looking at the battery icon, it was flipping between charging and not charging, and occasionally the "do you trust this device" window would pop up on the screen, but it was still going crazy. iTunes opened up and these alerts saying "iTunes could not connect to this iPhone. Could not connect to the device." and "iTunes could not connect to this iPhone. This device is no longer connected." All it was doing at this point was using up even more battery. But then the iPhoto app opened by itself on my shiny new Macbook and the vibrating stopped. It was charging and syncing! But not having iPhotos before on a computer weirded me out i hadn't decided exactly what I wanted to do with it, I closed the app. The phone went nuts again. ***. On a different day, I was trying to sync it again, and it worked. But only long enough to back it up on the macbook. W.T.F.
    Plugging into any PC is no problem at all. The phone just connects and starts charging.
    I've tried just about everything. All of my software is up to date, both on the mac and iphone. The USB cord is fine. I've reset the macbook with it plugged in and not plugged in. I have uninstalled, and reinstalled iTunes with the phone plugged in and not plugged in. I've reset all the contents and settings on my iPhone, as well as did a hard reset with it plugged in and not plugged in. My iPad has no problem connecting and it also has iOS7. It's just so weird though, that it starts connecting/disconnecting interchangeably as soon as I plug it into the computer, even when all my apps are closed. All this is leading me to believe that it must be some sort of issue between the devices' communication to each other. But I'm not sure if it's an iPhone, MacBook, or iTunes issue!
    HHHHEEEEELLLLLLPPPPP!!!!!

    I had this same problem with my new MBP 15", but only with the USB port on the left side. The USB port on the right side worked fine. Perhaps the ports on the left don't have enough signal energy for the iPhone.
    Anyway, try using a different USB port, and if that doesn't work, perhaps you could try a powered USB hub.

  • ITunes could not connect to this iPhone. Could not connect to the device.

    iTunes could not connect to this iPhone. Could not connect to the device.
    This is the error message I get when I try to sync with iTunes now.  I suspect the problem is that I replaced my hard drive on my MBP, but I can't find this particular problem or the solution anywhere.  Help?

    Hi HunkaKunkaBurningLove,
    Welcome to the Apple Support Communities!
    The first set of troubleshooting steps I would recommend in this situation would be the ones located in the attached article.
    iOS: Device not recognized in iTunes for OS X
    http://support.apple.com/kb/TS1591
    Have a great day,
    Joe

  • I tried to update my iPhone4's, but get the following error message:   iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.

    I tried to update my iPhone4's, but get the following error message:   iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.

    The solution will be found here, select your computer type and software.
    http://support.apple.com/kb/TS2529

  • TS3694 i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

  • The iphone 4 could not be restored an unknown error ocurred (28)

    My Iphone 4 could not be restored an unkown error ocurred (28)

    Hi Mamita,
    Error 20, 21, 23, 26, 28, 29, 34, 37
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    See this link for more information:
    http://support.apple.com/kb/TS3694#error28
    Hope this helps!
    Cheers,
    GB

  • The iphone 5s could not be restored an unknown error occurred 40

    why does itunes say the iphone 5s could not be restored an unknown error occurred 40

    http://support.apple.com/kb/TS3694#10
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • Error pop up when trying to sync iPad to Mac. It says iTunes could not connect to this iPhone. Could not connect to the device.

    The error says, "iTunes could not connect to this iPhone. Could not connect to the device." But it is connected and shows up in iTunes but won't sync or show apps. Never happened before.

    Have you seen this Apple support document?
    http://support.apple.com/kb/TS3221
    B-rock

  • HT1766 the iphone could not be restored, the devise cannot be found

    hi
    my iphone4 could not be restored, the devise cannot be found, therefore my iphone is jammed despite been fully charged i loose the power when i remove the usb cable:could you help please? many txs
    Dalal

    Are you trying to downgrade the iOS version - this isn't supported and gives error 1015.
    1015 also occrs if the phone was EVER jailbroken or hacked in any way.  In that case, SOL.
    http://support.apple.com/kb/TS3694#error1015

  • HT4623 hi there! i'm trying to update my iphone 4 !but my pc saying (could not be restored)the device cannot be found.

    Hi there! im trying to update my iphone 4! but my pc saying (clinton's iphone could not be restored&the device cannot be found)..

    Device Not Recognised 
    For PC  >  http://support.apple.com/kb/TS1538
    Also... See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    But... if the Device has been Modified... this will Not necessarily work.

  • HT1414 the iphone "i phone" could not be restored the unknown error occurd (1015) then what can i do pleas tell me the solution

    the iphone "i phone" could not be restored the unknown error occurd (1015) then what can i do pleas tell me the solution

    Error 1015 is typically related to downgrading software.
    Is your iPhone jailbroken or hacked?  If so, it's likely "bricked".
    If not, the highest iOS the iPhone can use is version 4.2.1.

  • My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?

    My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?

    Sorry, does this link work
    http://www.apple.com/support/appleid/
    I ended up having them call me then was able to give them 1 of my secret questions right and they reset things so I could reset all my secret questions.
    Try going into contact support and see if you can schedule a call. There seems to be some issues with peoples' id's and this update. iTunes thought that I'd never bought anything from my computer or device before, and I clearly had, so it's like it got confused. THen I tried to get my questions reset, but the mail never came, which is why I just got a phone call because I felt it was 'real person' time.

Maybe you are looking for