HT201210 apple TV "device cannot be found"

I updated my apple TV to find that it needed to be "restored" on itunes. When I plug it in to itunes the apple TV tab opens but then I get error message saying "device cannot be found" - any suggestions? thanks.

See if this helps: http://support.apple.com/kb/TS4488. Otherwise, you might want to post your question over in the Apple TV forum: https://discussions.apple.com/community/appletv/appletv?view=discussions (this is the iPhone forum).

Similar Messages

HT201210 the device cannot be found when trying to restart apple tv by laptop and usb

Trying to restart Apple TV by using usb and laptop with windows vista via Itunes.
Get error message that "device cannot be found" after clicking the button "restart" as instructed. You can see the apple tv icon when it is connected but get the error message when you click the button to restore. Any suggestions? Screen is completely blank on TV and no menu whatsoever when the apple tv is connected via hd to TV. (Not a smart tv).

See if this helps: http://support.apple.com/kb/TS4488. Otherwise, you might want to post your question over in the Apple TV forum: https://discussions.apple.com/community/appletv/appletv?view=discussions (this is the iPhone forum).

HT3199 I want to restore my apple tv but message shows device cannot be found

Why cannot i restore my apple TV and message shows device cannot be found?

Hi I have same problem too.
Ihave windows 7 at my home desktop and latest version of iTunes. I bought this apple TV 2 from a friend of mine couple of days ago. It works perfectly fine when I plugged into my TV however the home sharing is still linked to my friend's email address so I tried to restore it by plugging into my iTune but meessage pops out everytime that device cannot be found. I tried re-installing as well however results remains the same i.e. device cannot be found.
Any help appreciated.
Please do let me know if you require additional information.

Apple TV "The Device Cannot Be Found"

Hi there. I had beta software of the latest OS on my Apple TV (Gen 2). It's been a while since I've used it, but now that I am obviously the software has expired. I can't use it on my TV because it just says that I need to restore it. So I plug it into my MacBook, iTunes recognises it, opens in Apple TV Recovery Mode, I click Restore Apple TV, it comes up with the "Contacting the Apple TV Software Update Server" screen then it just says "This device cannot be found". I'm not too sure what to do now. :/
I've tried putting it into DFU mode by pressing Menu and Down on the remote (even though I guess it's already there, just wanted to try).

The same thing happened to me with an Apple TV 2 - trying to update to firmware v5.1.1 on the thing failed [this has happened with previous updates too] but this time it seemed to hang so I eventually I unplugged it from the power and HDMI and connected it with a microUSB cable to my iMac 27 and iTunes 11 recognized it without delay. However, when doing a restore, iTunes 11 returned the error "Device cannot be found."
Moving ahead, I downloaded the v5..1.1 .ipsw file and did an option-restore in iTunes 11. No problems with the restore.
However, it failed to boot up / show up when reconnected to the TV. On one attempt of this sequence of events, it did work properly for about 20 minutes before crashing and I was back to where I was.
Tried to restore on my MBP Retina, still with iTunes 11, same error message, so did an option-restore with the downloaded v5.1.1 .ipsw file. Same result — would not boot up when reconnected to the TV.
I thought the thing had been frizzed when I interrupted what appeared to be a stalled firmware update while connected to the TV and wireless network, but the fix turned out to be precisely what xgentryx surmised — it's iTunes 11.
Booted up Windows 7 in Parallels 7 on the MBP Retina and did a flawless regular restore in iTunes 10; no error messages and the thing is now working perfectly.
I'm tempted to test the obvious problem with iTunes 11 with an Apple TV 3 but I've spent enough time on this already. I imagine we'll be seeing an iTunes 11.01 update soon.
Thanks for the suggestion and I hope my experience is helpful.
Cheers!

Apple TV 2 and iTunes-Device cannot be found

I'd be grateful for any help and/or advice.
Whenever I connect my Apple TV2 via microUSB to my Windows 7 PC to restore, the message pop out "Device cannot be found". I downloaded 5.2 firmware and restored the apple TV firmware by pressing shift key and it restored it perfectly well. Whenever I connect the device to my TV it works fine as well however the iTune message still says "device cannot be found".
Looking through the forum it appears that a number of other ATV owners have similar problem since iTune 11 release. Some managed to resolve the problem by restoring firmware however others like me are unable to do so. Any help would be greatly appreciated.
Thanks

Hi I have same problem too.
Ihave windows 7 at my home desktop and latest version of iTunes. I bought this apple TV 2 from a friend of mine couple of days ago. It works perfectly fine when I plugged into my TV however the home sharing is still linked to my friend's email address so I tried to restore it by plugging into my iTune but meessage pops out everytime that device cannot be found. I tried re-installing as well however results remains the same i.e. device cannot be found.
Any help appreciated.
Please do let me know if you require additional information.

HT201210 Itunes cannot restore my ipad. It says device cannot be found. What do I do next?

My ipad says to connect to itunes. It is updated but now will not restore. It says device cannot be found. Now, what do I do?

You should also ask this in the iPad forum. This is the forum for the white and black plastic MacBooks that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
https://discussions.apple.com/community/ipad/using_ipad

HT201210 I'm trying to restore my iPhone, but get an error message 'the iPhone cannot be restored, the device cannot be found. How can I resolve this?

I'm trying to restore my iPhone, but get an error message 'the iPhone cannot be restored, the device cannot be found. How can I resolve this?

iOS: Unable to update or restore

HT201210 I am trying to restore my I phone but I get a message that says "The Iphone "Iphone" could not be restored. The device cannot be found. Now my phone won't work at all. The only screen image it shows is the Itunes icon and a USB cable.

I am trying to restore my Iphone but get a message that reads "The Iphone "Iphone" could not be restored. The device cannot be found.
Can anyone help?
Thank you.

That screen indicates that you need to connect the iPhone to your computer with the USB cable and restore from iTunes
Allan

HT201210 Ipod could not be restored. The device cannot be found.......WHY?

While doing a sync on my ipod, it asked me to update my software from Version 4.XX to Version 5.1
It failed giving me error 37 which was correcected and the as I continued it gave me error 1604.
Since, I cannot restore my ipod I get "Ipod cannot be restored. The device cannot be found"
At least if I can get it back to its original or factory setting.
Suggestions?

same problem with my iphone4,

HT201210 while restore massage is coming that ''can not update. Device cannot be found?

while restore massage is coming that ''can not update. Device cannot be found?

That screen indicates that you need to connect the iPhone to your computer with the USB cable and restore from iTunes
Allan

Old iPod mini can't be recognized after formatting, and iTunes 'Apple Mobile Device Driver not found.'

My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>

OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista

Windows 7 64 bit, Apple Mobile Device Service not found.

Hi First post, sorry sorry if this is in the wrong place
I have a dell Laptop running Windows 7 X64 and Apple Mobile Device Service is not installing and cannot be found in services.
note the account has Admin privildges (the logging below is wrong) and UAC and Virus protection has been switched off.
I have used the apple processes to uninstall everything and then reinstall multiple times. I am defintly trying to install the latest 64 bit version.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron 1545
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D67ADF69AA323879
Current user is not an administrator.
The current local date and time is 2010-01-11 16:46:14.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
thanks

I am having the same problem for three-four months now. When I called the help-desk of apple, they said windows 7 x64 wasn't compatible with itunes, and they told me that I had to wait for a newer version of itunes.

TS3694 I am trying to restore my ipad2 but i have the error message "The IPAD could not be rerstored. The device cannot be found"

I am trying to restore my ipad2 but i have the error message "The IPAD could not be rerstored. The device cannot be found"
Can anyone help me?

Are you using the latest version of iTunes?
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
 Cheers, Tom

My IPOD touch will not restore. It says "IPOD device cannot be found".

My IPOD Touch will not restore. It says, "IPOD device cannot be found".

- Try resetting the iPod;
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery mode and then retore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Then try placing the iPod in DFU mode and then restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

I try to synch my Ipod but when it tries it says device cannot be found

try to synch my Ipod but when it tries it says device cannot be found, how do i solve this problem??

- Try a reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reboot the computer
- Try another cable
- Try another USB port

HT201210 apple TV "device cannot be found"

Similar Messages

Maybe you are looking for