HT201210 arg!  I have a brand new 5s and it died today.  It wont update from factory settings and i have tried to contact apple but it isnt recognizing my serial number.  I am at a total loss as to what to do and am so upset

Pleas help.  I have a brand new 5s iphoe.  I loaded too much music on it so I had to change it to factory setting to start over.  It now wont recover and is basically a dead phone

http://support.apple.com/kb/TS3281
start here

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