HT201210 Can't update iPhone 5 to the latest software 6.0.1
Trying to update new iPhone 5 to iOS 6.0.1. All works fine except during the required auto backup it starts to back up and they stops saying either that the phone had disconnected (which is hasn't) or that the backup has failed. In both situations it says to disconnect the iPhone and reconnect and try again. I have tried various things like shutting down the iPhone and restarting, closing iTunes and restarting and nothing works. When I click on More Information on the error message, it says to update the software to fix the issue; wow...totally worthless help since that is what I am trying to do. I have also tried to back up to the computer rather than the iCloud and that also did not make any difference.
Thanks for your help!
He, Great info. I am using a Dell XPS and had the phone disconnect issue as well when updating. I did the reverse I added a hub and the system installed drivers for the hub. When I plugged in the phone it installed a different driver for the phone and everything took off and worked. So I guess try a different direction to the same solution.
Thanks
JIM
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