HT201210 cannot restore ipod due to passode and new laptop

Hi, this is a tough one! Daughter disabled ipod touch with wrong passcodes. I have since got a new laptop which this ipod was not synct to.
Therefore itunes does not recognise it and will not restore, even in recovery mode. HELP! lol

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Similar Messages

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked.

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked. I had been having trouble syncing music, When I tried to sync, iTunes said it didn't recognize my iPod, even though I was on the iPod page in iTunes which showed the model number and the serial number of my iPod

I am having essentialy the same problem, but my iPod came from a PC and is now on a PC. The person who gave me the iPod didn't give me the wall adapter piece, so I bought a "Griffin" brand that was said to be compatible with this model. When I first plugged it into the wall, the Apple appeared with a bar underneath as though it was loading the new software. When the bar got to the end, the "plug into the wall" icon reappeared, but when I plug it in to the wall now, that icon is the only thing that shows, even after resetting and trying to run diagnostics.
When I doc the iPod on a charger I have or plug the USB into my computer and "reset" it, a battery with a charge icon appears, but there is no "motion" in the icon so it doesn't appear to be charging. The screen eventually goes back to the apple then to the "plug it into the wall" icon. HELP!!! Is is possible the wall adapters isn't the right one? Should I be charging through a firewire cable instead (which I also don't have...)?
Message was edited by: shenards
Message was edited by: shenards

Itunes cannot restore ipod

my itunes cannot restore my ipod it appears and windows detect my ipod the problem is when i try to format it, says insert disk in drive E: and i try to format it using itunes a message appear itunes cannot restore ipod a internal error ocured pls any suggestion's about this **** problem pls suggestion's!

You could try restoring it your self by doing this:
-put the hold button on then off
-Hold the menu and centre button together for over 6 seconds
-When the apple logo appears you put it on the computer to charge it
I hope it helps

Unable to update or restore Ipod due to firmware not found?

Can anyone help me? I've had my Video Ipod for about a year and a half and have never had trouble with it until now. I can't update it to the lastest software as a message comes up Unable to update software due to firmware not being found. I tried to resort to restoring it to the original factory settings but I ran into a message that said Unable to restore ipod due to firmware not found. Has anyone else had this problem? Help!!!

For step-by-step instructions, go here:
http://docs.info.apple.com/article.html?artnum=304309

How to I get my shuffle & iPod to work on my new laptop....

My old desktop died and my songs are songs?
1) How do I get my shuffle & my iPod to connect to my new laptop when it used to be assigned to my old dead desktop?
2) How do I get my purchased iTunes songs from Apple since I cannot get them from the dead desktop computer?
Thanks,
Bill Fee

*How do I get my shuffle & my iPod to connect to my new laptop when it used to be assigned to my old dead desktop?*
1). Connect your iPod to your computer (this won't work for the shuffle by the way which doesn't have the same manual setting the larger iPods have, you don't actually say what model the other iPod is). If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod.
2). When your iPod appears in the iTunes source list change the update setting to manual, that will let you use your iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod and iPhone
3). Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. There are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
TuneJack Windows Only (iPhone and iPod Touch compatible)
SharePod Windows Only (iPhone and iPod Touch compatible)
iPod2PC Windows Only
iDump Windows Only
iPodRip Mac & Windows
YamiPod Mac and Windows
iPod Music Liberator Mac & Windows
Floola Mac & Windows
Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
iGadget Mac & Windows (iPhone and iPod Touch compatible)
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
If you have any iTunes Music Store purchases the transfer of purchased content only from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
4). Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync.
5). I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay: Back up your iTunes library by copying to an external hard drive
*How do I get my purchased iTunes songs from Apple since I cannot get them from the dead desktop computer?*
If your iPod still has the purchases on it then any of the methods above will let you transfer them back to the computer. However if they aren't on the iPod and if you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on the link at the bottom of this page you'll be able to email your query: iTMS Customer Service

Can my ipod be synced on my new laptop via home sharing with my old desktop?

Can my ipod be synced on my new laptop via home sharing with my old desktop?

Try here:
iTunes: How to move your music to a new computer
Transferring your iTunes Library | iLounge Article
Also make sure you copy your iPod backup to the new computer. You can find its location here:
iPhone and iPod touch: About backups
Yu really want to move/copy your entire iTunes folder (and subfolders), not just the music.

One laptop died. I have a new laptop now. How can I get my Ipod song list on the new laptop without downloading each c.d.?

My first laptop died. I have a new laptop now. How can I get my Ipod song list on the new laptop without downloading each c.d.?

See this older post from another forum member Zevoneer covering the different ways to copy content from your iPod to your PC.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

Cannot restore ipod and other issues.

If someone can solve my ipod issues, you will totally make my birthday. Here's the deal. Sometimes when I connect my Ipod to my computer, it sees it as a just a removable disk drive. When that happens, Itunes tells me that my ipod is corrupt. When it tells me I should restore, it then tells me error 1418. I followed the steps on the post on here about that error code and it doesn't work. However, sometimes my computer recognizes my ipod, a message will pop up from memory card manager saying failed ot locate supported file types or there are no photos found on this device. Then my ipod will sync in itunes and start copying files. It says it's copying (which in actuality it's not copying anything or i might get a song or two to copy to my ipod) but then it stops and a message pops up saying, The ipod "Mike's ipod" cannot be synced. The required file cannot be found. I just don't know what to even try anymore. I've looked at so many posts and still nothing works. Please if anyone can help me I'd appreciate it so much!!!

Hi,
Ok, there seems to be a problem... I've now been running Disk First Aid Erase on my iPod for an hour and a half. So far the blue bar showing progress seems to be stuck on about 5mm in...
Btw... there's been 2 people w probs posting here (I couldn't find the link to make a new post and joined this as it had similar probs)- the original guy has sorted his problem. Mine revolves around an iPod that showed up corrupted when I plugged into my Mac after not using the iPod for a couple of months.
iTunes can't restore it - error sign... As it also now shows up unrecognizable when I plug it into my Mac but with a "you can intialize" possibility I'm trying that as suggested. That takes me to Disk First Aid where pod erase seems to be stuck....
Hope somebody out there can help... thanks!

Cannot restore ipod 4th gen without updating to ios 4.2 and cannot do that

My son cannot remember his passcode to his new ipod touch 4th generation. I go into itunes to do a "RESTORE" and it won't restore unless I update to the new ios 4.2 software. When I try to update, I get the "network connection timed out" error. It will never update. I have disabled every bit of security on the computer, removed and uninstalled all anti-virus software, removed firewalls from windows and the router, unplugged and replugged in the modem and the router to do a hard reset, tried creating a new user account in Windows to see if that helped and it gave the same error. I was told by Apple that I must not be able to do it for some reason and I have to go to an Apple store to have it done. That is ridiculous that they can't even figure it out. My son just wants his ipod restored so he can use it and I just want to be able to do updates.

i fixed mine!@#!@# all i did was closed kaspersky and it worked i don't know what your problem is tho since u uninstalled your anti-virus
most people disable there anti virus but the anti virus doesn't fully close like kaspersky
i hope u fix your problem

Only apple logo appears, cannot restore ipod, tried to restore and received error code 1602, what can I do?

I am trying to figure out why I cannot restore my Ipod touch 64, when I get through the whole restore it states "error code 1602". I have used the original cable that came with the Ipod and have tried it on two different computers. When I turn it on only the apple logo appears and nothing else happens. Please help

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
If the phone is stuck on the Apple logo, you can try a hard reset (deletes no info). Press and hold the power button and Home button until the phone turns off. Then try to power it up again.
Simply restarting your computer will not cause your iPhone to stop working unless there is a major issue with software conflicts on your computer... i.e.... corrupt iTunes installation.
Try disabling any security software you might have and avoid using and USB hubs or extenders etc.
If the hard reset doesn't work in getting your phone to boot up, then you'll have to do a restore of the device.

Bought a used ipod touch 2g its stuck in recovery and I can't get it to restore comes up cannot restore ipod with and unknown error (1)

I bought a used Ipod touch 2gen its stuck in recovery mode. I tried to restore it but it keeps saying the ipod "ipod" cannnot be restored. Unknown error (1) HELP!!! I have updated Itunes and I have restarted the computer and ipod more than once! Anyone have any suggestions???

ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Cannot restore iPod Touch 5g: iTunes "Waiting for iPod"

SIDE NOTE: For a TL:DR, I've made all the important stuff bold.
I've been having this issue with my iPod Touch 5G where I cannot restore it no matter what I do.
This article, This article, This article, nor This article helped me.
When my iPod is not connected to the computer, it literally does nothing at all, no matter what you do. When you plug it into the computer, the computer recognizes it as an iPod, but it says "Serial Number: n/a", and will not display any info. I can tell my iPod detects button presses because I can connect it and disconnect it just by holding in the Power and Home buttons. After plugging it in, the bar at the top of iTunes says "Extracting software", then after that bar fills up it goes to "Waiting for iPod". It then says "Preparing iPod for restore", and then fluctuates between the last two, once or twice. After that, iTunes gets stuck on "Waiting for iPod", and stays there. The iPod, however, displays an apple logo with an empty progress bar beneath it. I took it to an Apple Store not too long ago, and they couldn't fix it. The employee there couldn't do anything more than what I've done. He said that my only option is to get a new one. I still haven't lost hope, though, because there has been two other cases where I've fixed devices where something like this has happened. It's just not working now.
Anyways, please help!
Sincerely, Alex.

- Try another cable
- Try another USB port
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try on another computer
- Not clear you tried DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Updated to 9.03 now cannot restore iPod that crashed

I updated iTunes today to 9.0.3 on my PowerBook G4. Then I tried to update my iPod touch to 3.1.whatever. iTunes immediately crashed and then my iPod crashed and I have to restore to factory settings. Now, I cannot restore my iPod on this PowerBook but it's the one that has the iPod backup and the latest iPod system (my other Macs can only update the iPod to 2.2). Every time I get to the stage where it extracts the program (3.1.whatever), iTunes crashes. I am stuck in a loop of crashing. I cannot restore the iPod because iTunes crashes every time I try it. I don't know if it's an iTunes or iPod issue, but I'm thinking it's more of an iTunes problem than an iPod problem. I really need help!

I am having a similar problem. iTunes won't let me update or restore my iPod. It just says AppleMobileDeviceHelper quit unexpectedly and iTunes was unable to load dataclass information from Sync Services.

Cannot restore Ipod

I have a 20gb ipod with colour display, and am using itunes 7. Whein I connect my ipod I get a message that my ipod may be corrupted and may need to be restored. However when I click "restore" Itunes crashes!
Can anybody help?
power pc g4 Mac OS X (10.4)

Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater (6-2006 version and not iTunes 7)and click “Restore”

HT201210 cannot restore iPhone 5s. error code 40

I cannot restore my iphone 5s after multiple blue screens and I cannot reset with the home-on buttons together. I updated all software on my mac as suggested and I still get error code (40). Any help out there?

Here's what error 40 can be about:
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Has the software on your phone been modified?

HT201210 cannot restore ipod due to passode and new laptop

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