HT201210 do you have a link to reset I pod I don't have a pc
I need a link to reset and updat my ipod touch
A reset is like rebooting a computer. Is that really what you mean? If you mean you need to restore it, then you must have iTunes on a computer. There's no other way to restore an iOS device.
Regards.
Similar Messages
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How do you get the link to reset your security questions?
I went to manage my apple id and clicked passwords and security but there was no link under the two questions. Now i dont know what to do.... Please help
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
The link will only appear if you have a rescue email address. Creating one requires supplying two of the answers.
(119543) -
I am locked out of my iphone. In resetting my passcode I must have hit a wrong digit, because the 4 digits I thought I used Don't work (and of course not my old passcode). I have tried the instructions both for "if you have previously synced your device with iTunes" and "If you have Never synced your device with iTunes" . Neither has worked and I'm in a vicious circle with each time after lengthy downloads it still all ends with the program, & my phone, asking for my passcode to proceed. I'm not sure if I have ever synced to my mac book (i may have) but my address book seems to automatically update on both devices without the need to plug in. Thank you for any knowledgable help that could efficiently get me out of this passcode ****!
Hi DRussell,
If you have not sync'd your device to your Mac then you will have to force the phone into recovery mode and restore as a new device. Read the information in this link and follow the instructions to recover the phone:
http://support.apple.com/kb/HT1808
Hope this helps!
Cheers,
GB -
I have another apple ID but I forgot the password and apple does not send the link to reset it to my email. What do I do to have it back? It is really important.
If you know the answers to your security question for the ID you can use that method to reset the password rather than email (by going to https://iforgot.apple.com/password/verify/appleid).
If you don't, you'll have to contact iTunes Store support for assistance: http://www.apple.com/emea/support/itunes/contact.html. They frequently deal with Apple ID issues. -
If you have an itunes acct that was not set up to share and the lap top it was on is no longer working, is there a way to open up the old itunes acct to get music and photos off of it? This was before Icloud was available. Can you reset your itunes password somehow?
iTunes and the iTunes Store won't have anything to do with your photos. Those would be stored only on your laptop unless you made a backup of some sort. If you didn't, and the hard drive in your laptop has failed, then your photos are gone unless you wish to pay a disk recovery service a lot of money to try and get them back.
As to your music, if you purchased it from the iTunes Store you can probably re-download it. Go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time. You can see what content you can download here:
http://support.apple.com/kb/HT5085
You can also re-download content using an iOS device.
For full instructions, see:
http://support.apple.com/kb/ht2519
Regards. -
I forgot the passkey of my Ipad 2, people said that "you have to reset". How do I do it to get my passkey back or reset my Passkey?
Please see the following link
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html -
I'm trying to reset my security questions but i do not have the link to reset them
im trying to reset my security questions but i do not have the link to reset them
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I'm trying to add the email address for my verizon phone to iMessaging. In order to verify, you have to reply to an imbedded link in the message. Unfortunately the link is truncated. Any idea how to get around this?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986) -
Do you have to schedule a call to reset your security questions?
Do you have to schedule a call to reset your security questions
It depends. If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then yes, you will need to contact iTunes Support / Apple to get the questions reset, which will normally be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Every time I do all the steps to reset the questions the only problem I have is that I noticed in the link to reset them using an email the email in the link don't match the one I created my account with. Does anyone know how to fix this problem?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to upadte your rescue email address for potential future use -
So I got a new iPod and credit on my account, and one day I wanted to spend it. So I signed in and everything and then had to answer security questions that either I didn't create or I accidentally didn't remember them, I couldn't buy it. I was frustrated when I found out that you have to answer security questions to CHANGE them. So now I'm stumped. Dunno what to do.
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I see the link to send a reset email, but I don't have access to email at the rescue address! What should I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
How do you do a reset if you have lost the system password?
I have lost the password for logging in the ipad. How can I reset it?
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
i have forgotten my security question answers,i clickthe link to reset questions to my email address(done this about 20 times) no mail sent back by apple i want to make purchases but cannot
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html -
I want to make new password for apple ID, but it sends link for reset to my old mail that I don't have access ages already. I have entered new alternative mail, but they still send reset link to old one. What to do?
Apple ID security issues -
Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699
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