HT201210 Everytime I restore my iphone there is always message popped says "there is error occured"? Why? Help me please!
Everytime I restore my iphone there is always message popped says "there is error occured"? Why? Help me please!
Did you try to use iTunes and the computer to download and install the update?
I did get this error trying to update using Wi-Fi only. After I connected to my computer and let iTunes download the firmware, the update went without problems.
Similar Messages
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i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now
Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
i have restored my iphone but it has been 2days saying that the activation server is not available. please help me.
That is almost always because the phone was hacked to illegally unlock it. Contact the carrier it's locked to and ask about having it legitimately unlocked. If they will not do so, you will not be able to activate that phone.
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i try to restore my iphone 4 and this message pops up and sais the iphone could not be restored. The device isn't eligible for the requested build... can anybody help me ?
sounds like your phone was jailbroken. If this is the case, you're hosed.
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I can't connect iPhone 4 (iOS 5) to iTunes 12. I receive an error message that says "An unknown error occurred (0xE8000003)."
Hi habeebhs,
Thank you for using Apple Support Communities.
To troubleshoot getting the error code "0xE8000003" when you connect your iPhone to iTunes on your Windows PC, please follow the steps in the support article linked to below.
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
Cheers,
Alex H. -
i've just updated my phone but its now saying i need to connect to iTunes, when i do this i need to then restore my iPhone and update. however iTunes is saying theres a problem downloading
Hello there, lucyhumphrey.
The following Knowledge Base article offers up some great steps for getting your iOS device updated in iTunes:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If there's still an issue connecting to iTunes then this article may provides some practical steps to try:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
HT201210 why is there an error occurring when trying to do a software update ios6 on iphone 4s
why is there an error occurring when trying to do a software update ios6 on iphone 4s??
You might find this article helpful: http://support.apple.com/kb/TS3694
It has the error range of 3000's which states
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes. -
My iphone says an unknown error occurred (9) when trying to restore in iphone recovery mode
my iphone says an unknown error occurred (9) when trying to restore in iphone recovery mode
Hey there ejs11201,
I see that you are getting an error code when attempting to restore your iPhone. Here is an article that addresses that specific code with some troubleshooting steps and will help you resolve the issue:
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
https://support.apple.com/en-gb/TS3694
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
TS3694 Hi ,i trying to restore my iphone 3g ,,i getting message 1015 !!! any help
Hi ,i trying to restore my iphone 3g ,,i getting message 1015 !!! any help
Nope. No help here. That error indicates the phone was jailbroken, hacked, or otherwise modified.
It can't be discussed here per the terms of service. -
when we try to restore a iphone 3 sur Itunes and new Lion we have error 3194 can t restore this iphone what can i do ?
thanks for your kind help1. Update iTunes - latest version is 10.4.1.
2. Disable ALL security apps (firewall, antivirus/spyware) running on your computer.
3. Don't try to downgrade the iOS version. This isn't supported
4. If you EVER tried to hack thie phone or use apps like tinyumbrella, you may have to edit the hosts file on your computer to remove references to gs.apple.com
5. If your phone has been hacked (jailbroken, iOS downgrade, or unauthorized unlocking), you may not be able to restore the phone to Apple specs again.
"This device is not eligible for the requested build: Also sometimes displayed as an error 3194. If you receive this error, update to the latest version of iTunes. 3rd party security software or router security settings can also cause this issue, to resolve please follow Troubleshooting security software issues. Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod; follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. Also, using an older or modified .ipsw file can cause this error. Try restoring moving the current .ipsw file aside, or try restoring in a new user to ensure that iTunes downloads a new .ipsw."
http://support.apple.com/kb/TS3694
Message was edited by: modular747 -
I just tried to update to iOS 6. It says that an error occurred and I have to restore my iPhone. I know I will loose all of my data. Do I have any other alternatives?
Nope, you'll have to restore.
Hope you have a backup to restore to. -
everytime i try downloading something from app store on my iphone it wont download, it keeps saying 'an unknown error has occured' i dont know what to do. iv tried restarting my phone. Help?
Sign Out of your Account... Close All Open Apps... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
When i was restoring iphone 4s-'unknown error occured (2)' Any Ideas Please?
When i was restoring iphone 4s-'unknown error occured (2)' Any Ideas Please?
Disable security software or firewalls. This article addresses every error code itunes has. If you aren't sure how to disabled your security software or firewalls look at this article under the section for error '2'
http://support.apple.com/kb/TS3694 -
i was trying to updates the new version but there was error occured so i was trying to restore but the massage come to connect yo wi-fi so i dont know where to start from there
Downloading past purchases from the App Store, iBookstore, and iTunes Storehttp://support.apple.com/kb/HT2519
Message was edited by: michael08081 -
My iphone 5 screen is froze on the itunes screen. I tried to restore the iphone on my pc and it says it can not be restored. This phone is only 1 week old!!
You should contact Apple Support to get it serviced, your device is still under warranty.
iPhone - Contact Support - Apple Support
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