HT201210 Had a message to say my iphone needed plugging in to itunes, did this but then couldn't even turn it on (apple symbol on my screen) trying to restore to factory settings but keep getting error (16) don't know what to do now :(

Had message on my iphone 4 this morning that I needed to plug it into itunes. Did this but could only get a blank screen with apple symbol on it. Tried to do a system restore but keep getting the message that it couldn't finish restoring

Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message.

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TS3694 trying to restore to factory default by keep gett error:code 3194 please help

need to know hoe to restore to factory default ....keep getting error 3194

Hi ratcat14!
I have an article that can help you troubleshoot this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

Iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?

Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards.

So my daughter set a password to lock her ipod and now she can't remember it. I tried to restore to factory settings but it still wants a password. I tried 0000 and that doesn't work. Any ideas what to do to?

So my daughter set a password to lock her ipod touch and now she can't remember it. I tried to restore to factory settings but it is still asking for a password. I tried 0000 and that didn't work Any ideas what to do?

From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
B-rock

Trying to restore 8 gig iPod Touch, keep getting error 1621

i recently updated my ipod touch 8 gig to the latest software (4, I believe). however, it caused my ipod to crash and i lost my backup. i decided to restore to factory settings. however, now when i plug my ipod touch into itunes, it starts the restore process and gets through the extracting software part, but then gives me an error message: "the ipod software update server could not be contacted. an unknown error occurred (1621)." this keeps happening. i tried connecting through wireless and through ethernet, but i keep getting the same message. i have a connection, and am able to access the itunes store, but can't restore my ipod. right now all i have is the silver apple logo w/ the status bar as if it's starting, but that's it.
has anyone encountered this problem and if so, any advice/help they can offer?
thanks.

my post will offer little help, i know, but i thought i'd put it out there. restoring my itouch on my pc was not working after many attempts and much online researching. ultimately, i took it back to the apple store and they restored it there. when i brought it home, my problems were not solved-- i simply inherited a new set of them. i have yet to try the restore on my macbook, but i think i'll hold off on the upgrade for as long as i can. doesnt sound like a good deal.

Keep getting error and don't know how to fix...

ok, I keep getting this nullPointerException error.. and I have no clue what I've done wrong.... I believe its on the client side of it... because when I run just the client.. the try catch should make it be like "can't find host" but instead.. it just sits there.. the cursor blinking.. and Idk why.. so if you could please help me!!!!!!! heres the server and client code
import java.net.*;
import java.io.*;
public class SocketServer extends Thread
     private static Socket socket = null;
     static boolean forever = true;
     static RTS2 rts;
     public static void main(String[] args) throws Exception
          ServerSocket serverSocket = null;
          try{
               serverSocket = new ServerSocket(5454);
          }catch (IOException e) {
            System.err.println("Could not listen on port.");
            System.exit(1);
        Socket clientSocket = null;
         try {
            clientSocket = serverSocket.accept();
        } catch (IOException e) {
            System.err.println("Accept failed.");
            System.exit(1);
        while(forever)
             try{
          ObjectOutputStream oos =
                        new ObjectOutputStream(socket.getOutputStream());
          oos.writeObject(rts.getCompany());
          ObjectInputStream ois =
                       new ObjectInputStream(socket.getInputStream());
                  rts.setEnemy((Men)ois.readObject());
                  socket.close();
             } catch (Exception e) {
                           System.out.println(e);
                           e.printStackTrace();
import java.net.*;
import java.io.*;
public class SocketClient
     static boolean forever=true;
     static RTS2 rts;
     static Socket socket = null;
     static ObjectInputStream ois = null;
     static ObjectOutputStream oos = null;
     public static void main(String[] args) throws Exception
          try {
            socket = new Socket("josh", 5455);
            ois = new ObjectInputStream(socket.getInputStream());
               oos = new ObjectOutputStream(socket.getOutputStream());
        } catch (UnknownHostException e) {
            System.err.println("Don't know about host");
            System.exit(1);
        } catch (IOException e) {
            System.err.println("Couldn't get I/O for the connection");
            System.exit(1);
        while(forever)
             rts.setEnemy((Men)ois.readObject());
             System.out.println("hello");
                oos.writeObject(rts.getCompany());
               oos.flush();
}

ok so that was a silly mistake I made... yet it didn't fix the problem... whenever I run just the client, shouldn't it not find a host and not just sit there blinking? but when I do run the server then run the client I get this error from the server side
java.lang.NullPointerException
at SocketServer.main(SocketServer.java:32)
which is when it starts the ObjectOutputStream and such... so I can only assume the problems on the client side, I bet its something easy too that i'm missing.. lol

HT201210 tried updating my iphone 4 to ios6, stopped and completely shut my phone down tells me that i have to plug into itunes and restore to factory settings but will not let me do this????

tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???

Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out.

I have the iPhone 4, recently installed ios6 now my phone constantly turns itself off, keeps freezing and then 2 or 3 times in the space of 24hrs it has to be restored to factory settings. This has gone on for over a week.

I have the iPhone 4, recently installed ios6 now my phone constantly turns itself off, keeps freezing and then 2 or 3 times in the space of 24hrs it has to be restored to factory settings. This has gone on for over a week.

If all basic troubleshooting has been tried and a restore as new does not resolve, take it to Apple for evalation and possible replacement.

HT4623 Purchased 3gs which was locked to Tmobile germany by previous owner - has been restored to factory settings but wont let me activate and says to try later

Please help, bought 3gs off ebay which stated was locked to tmobile germany. has been restored to factory settings but wil not let me activate

The phone was hacked or jailbroken to unlock it. The hack did damage that is now preventing it from being able to activate at all.
It may or may not be fixable, but we can't help you with it here.
If it was misrepresented by the seller, file a claim with ebay and get your money back.

Trying to download Msecer from app store keep getting error code(4) disabled growl

trying to download Msecer from app store keep getting error code(4) disabled growl & enabled gatekeeper to allow download from app store but still cant down load app to mini mac. Anyone have any solutions i havent tryed?

Hi ..
Disable anti virus software if installed
Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall

Trying to re install PSE 11 and keep getting error while installing Shared Technologies

Trying to re install PSE 11 and keep getting error while installing Shared Technologies

Try this link first:
<Install rollback and Shared Technologies | Windows>
It is for the Windows system but if you are using Apple MAC then you'll have to wait until Barbara is here later today.

I have an imac and macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to r

I have an imac and a macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to re-install my adobe creative suite to both of my computers using my same product code from when i first bought it?

Yes. Just make sure to deactivate the license on both systems using Apple menu --> Deactivate while one of the suite programs is running.
Mylenium

I'm trying to download Photoshop CC. I keep getting error code 302...

I'm trying to download Photoshop CC. I keep getting error code 302...

Please refer:
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards,
Ashutosh

My iphone 4 screen black out suddently! I tried to restore to factory setting but still nothing show up on screen! Anyone can help?

My iphone 4 screen black out suddently! I tried to restore to factory setting but still nothing show up on screen! Anyone can help?

1st, u could just restart ur home, pressing the home and power botton together for few sec,if it wont work .....
2nd, try restore ur phone with itune, and it ****** me off last time when i dont normally backup with my itune after the icould thing showup, so restore with icloud backup wont 100% work, if not just try restore from older icloud backup. if it still wont work.....
3rd hand it over the the apple dealer... they are the pro... never ever open it up urself or bring it to one of ur so call SMART FRIENDS, they will freak up ur phone even worst.... i think this method will definately solve ur problem..

Bought the new MBP today, but don't know what to do now! Imperfect machine

Ok. I ran down to my campus computer store today and bought a base model MacBook Pro. Then, I returned home with lots of excitement. But after I opened up the laptop, all my excitement disappear shortly after I found 3 imperfections on the new MBP.
1.there is a dent on the edge of the front end (see pictures please). I'm so so disappointed and continued setting up the machine.
2.After all the noisy installation from an external hard drive. I realized that the fan is making a unpleasant noise which can only be heard in a quite environment. (I assume they have no way to hear it in store)
3.The speakers' wholes look very strange and looks like it's been used and covered with dust. -see in pictures
So I'm wondering what are my options. Is it possible to get a exchange or refund at the store or through Apple support?
Please help... I'm so screwed and don't know what to do now....
see pictures here:
http://gallery.me.com/epeng#100114
Thanks for any input

Hmmm, someone's "right" to be upset - and - the content over which they are upset, are two different things. I never questioned the Op's right to be upset - he/she can be as upset as they want to be, that is their right.
I'm just saying that my perspective of aesthetic complaints around here has shifted - and they no longer cause me to call into question Apple's quality standards. I can understand wanting something to be perfect - but implicit in the complaint was the statement that Apple committed some harsh violation, which now I think they did not.
So again, I was reading the board and getting quite upset (internally) with Apple - because I love them as a company and I want them to do well - because it's not often that you get "truly" innovative corporate entities in this world - most corporations just want to "homogenize" existence - distilling it down to a few basic variations which are easy to reproduce; all for the sake of the bottom line. The fact that Apple is forcing innovation into the market - causes a corporate strata that doesn't tolerate vanilla design ethics - and I think that is a good thing.
I don't want to live in a neighborhood where the only choices I have for food are, McDonalds, Starbucks, Olive Garden, etc. anymore than I want to use the same old square black laptop with Windows on it.
So now I see that there are imperfections in the manufacturing - but they aren't indicative of serious neglect on Apple's part, which is why said "whew..."

HT201210 Had a message to say my iphone needed plugging in to itunes, did this but then couldn't even turn it on (apple symbol on my screen) trying to restore to factory settings but keep getting error (16) don't know what to do now :(

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