HT201210 Help! the App Store is frozen

Help! the App Store is frozen whilst trying to update Shazam, now cannot navigate in it or download anything

Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

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TS1702 Hi, I have just tried downloading Facebook app on, but the app store has frozen and I can't do anything on the screen. Shall I just try turning it all off and back on again? Thanks

Hi, I have just tried downloading the Facebook app, but the app store has frozen. It will not let me click on anything. Shall I try turning it all off and back on again? Or is there something else I need to do.
Thanks, Rebecca

Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Application from the App Store is frozen

I've tried to download an app and it froze, so I tried to cancel it and couldn't. It's still in 'purchases' in the App Store and listed under 'other purchases'.
The button next to it is blank (no letters).
Also, the Launchpad icon looks like it's downloading and the app in it is greyed out.
So, help, please?

I restarted multiple times and it didn't work. I've even tried reinstalling the App Store and completely failed, ended up totally removing the AS without the ability to install again. So, I've turned it into an even bigger problem.
If anyone knows a workaround, please reply.

HT201210 Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

If you do not have, or remember, the passcode for Restrictions, the only option available to you is to reset the device to factory settings via itunes.

The App Store is not supported in this country

Hi, everyone I live in Hong Kong, and I bought my Ipad in US. When I click on the App Store. It said "The App Store is not supported in this country' How can I solve this problem? Thx for help =]

The Apps Store on your iPad will not work until the iPad is officially released in your country. However, you can buy most apps in your computers iTunes software/account. Type iPad in the apps tab search box, choose "show all" in the iPad tab and scroll through the list. You can also visit a site like appshopper.com and review the apps for iPad and choose the ones you would like. Return to iTunes and search for the names of the apps you want. Some of the "Apple" apps and third party apps(i.e. iBooks, ABC Player, etc.) will not be available until release in your country, however, you can download most.

App store is frozen on computer

The app store is frozen on my mac and unusable. I have to force quit to get it off. How can I fix this so I can use the app store?

It freezes on the iPad too?

Why wont the app store let me buy imovie?

I have a mac book pro, with the update OS X Yosemite 10.10 and I want to buy the app Imovie from the app store. But every time I press 'Buy App' it does nothing, It just has the loading symbol at the top. I am logged into my apple account and all my details are correct. please help.

The App Store appears to have been down worldwide over the last few hours. Seems to be up again now.
Geoff.

HT204088 app store is frozen on my ipad on the genius setting; How do I clear the frozen status?

I was wondering if anyone could help: app store is frozen on my ipad mini with the genius tab high-lighted. Any suggestions as to how to correct this? the appstore is not usable, but all other apps functioning as they should. Thanks in advance

Hi ckreske,
I would try forcing the app to quit as described in this article:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
You can also try restarting your phone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Have a good one!
- Ari

I have a new iPad Air and in using the App Store, it seems frozen with an app that I didn't want. I cannot look at other apps in the store or anything. How do I unfreeze it? Something equivalent to Control Alt Delete with Window.

I have an iPad Air just acquired yesterday. The App Store seems to be frozen and I have on idea how to undo it. It is as if i clicked on an app to download and it came up but it is frozen. I cannot get rid of it or go to anything else in the App Store. I tried downloading that app and opening it - didn't help. Guess what I am looking for is the equivalent of Control +Alt+Delete in Windows. Thanks.

Double tap your home button and open apps will appear above as smaller screen shots. With your finger swipe the open app upwards and it will fully close.
The cntrl/alt/delete option on an iPad is a reboot and to do so, press and hold BOTH the power and home buttons at the SAME time for about 10 seconds until the Apple Logo appears, then let go of both buttons and your iPad will restart.

I've got an app that is frozen on the App Store page. How do I get it off?

I purchased an app and it remained frozen on the App Store page. I can't access other apps or update my apps. Help?

Reset time, press and hold both the home and power buttons for 10-15 seconds till the Apple logo appears. Release both buttons. Wait 15-20 seconds till your iPad starts on it's own.

5 of my apps in the app store on my I pad are frozen at installing. I cannot access the apps to usze them or complete the update process.

My ipad app store is frozen for 5 apps insalling. I cannot access the apps or finish installing updates

If the App Store itself is frozen, quit the app completely and reboot the iPad.
Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If the updates themselves have stalled - try some of these things and see if they help.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

Unable to Update iPhoto after upgrading to Maverick. Error "There was an error in the App Store. Please try again later. (20)". Please help.

Hello,
I just updated my software to Mavericks and I have been trying to update iPhoto on my system without success. Error from App Store is "There was an error in the App Store. Please try again later. (20)".
Can anyone help with this please.
Thank you.

Try this:
Make sure this checkbox is checked in the System/Sharing preference pane:
If it is, uncheck it and then recheck and try ordering again.
OT

Just got a new iphone 5s trying to use the app store but it is telling me i am not connected to itunes so i connected to i tunes so when i go back to app store it is still telling me the same thing not connected or signed in help

just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help

Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W.

Why is my app in the app store is all need to purchase with visa and such other things? As a example i wanted to update the clash of clan apps, but it keep saying that i have to do a billing thing. Please help me.

Im currently new to this iphone. Im using iphone 5s with a version iOS 7.1.1. My problem is what is wrong with my app store? It keep telling me to update my billing method. Was all apps in the app store is need to be purchase. Such as i wanted to update my clash of clan game. It keep telling me to fill in my billing method. I already fill in the billing method, but it say that "There is a billing problem with a previous purchase. Please update you payment method. " i don't know why he keep telling me this even though in my visa card got money. Please help me with this problem

This is incorrect. "There is a billing problem with a previous purchase. Please update you payment method. " means you have made a purchase and iTunes/Apple hasn't received the finds for it yet. hence the "There is a billing problem with a previous purchase. Please update you payment method. ". This means you would need to either use an iTunes gift card to pay it off or another debit or credit card that is currently on the account.

I cannot access the app store with my ipod 4g, can any one help me please?

For some reason i am unable to access the app store on my ipod touch 4g or even syn on the pc the app that i have down loaded. Please help me.

What happens when you try? Error message?
Have you synced apps from that computer/iTunes library? You can only sync apps from your one syncing computer.

HT201210 Help! the App Store is frozen

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