HT201210 help with iPod touch that won't restore

trying to restore a not-so-new iPod Touch that is frozen. When I do this in iTunes I get an error message that says it can't restore because "device isn't eligible for the requested build". Anything else I can do?

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

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I have a 4th gen iPod touch that won't power up! I tried all the traditional stuff. I want to know how to tell if the battery is good. itunes see's the ipod in recovery mode. Tried dfu mode and did not work. Any ideas?

I have a 4th gen iPod touch that won't power up! I tried all the traditional stuff. I want to know how to tell if the battery is good. itunes see's the ipod in recovery mode. Tried dfu mode and did not work. Any ideas? I can hear the PC beep when plugging it in! I suspect a bad battery and trying to charge it ina wall charger made it hot!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. The appointment is free.
Apple Retail Store - Genius Bar

How to disable an ipod touch that won't connect to itunes or the computer

I recently got an ipod touch that was reset before being given to me. It wouldn't connect to iTunes or the computer but would still charge in the USB port. I updated iTunes and tried doing a soft reset holding down home and sleep. Then I realized on the screen that says "connect to iTunes", on the top right it would say "iPod" and in the middle it would show a little lock symbol. I was told this ment it was disabled and that's why it wouldn't work. But how would I restore it or reset it if I cannot get passed the connect to itunes screen and it wont connect to the computer. PLEASE HELP

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Help with iPod Touch in recovery mode

I am trying to help my sister with her daughter's iPod touch. The end goal is to update to iOS6. It is a fourth gen iPod Touch. I plugged it into iTunes (iPod was still iOS V4.something or other) and it said there was an update availalbe. I clicked Download and Update. Got a message about the update deleting all the apps since this iPod had been synced with another computer (my sister has a new computer since she last synced the iPod -- the old computer is no longer available). I cancelled out of the update and did a transfer purchases and then backed up the iPod. I then started the iOS 6 update again. It downloaded the update and then it said "backup up iPod." At that point I left so I don't know what happened after that but it is now saying that iTunes has detected an iPod in recovery mode. My question is this: if we let it do the restore (which is the only option), will I be able to go back into iTunes and restore from the backup that I took MANUALLY (not the backup that it did as part of the iOS 6 update)?
Thanks.
Lisa

Yes, you will be able to restore from the backup you previously made. See:
iOS: How to back up

Very, very strange problem with iPod Touch. Won't play in my car.

I'd understand if I just plugged my iPod Touch into my car and it didn't work. That could mean it's simply not compatiable with my head unit, it could mean the head unit isn't up to date enough for it. However, the first couple of times I plugged my iPod in, it worked perfectly. It charged the iPod, loaded playlists and played the songs without any problems. But suddenly, it has stopped charging and playing songs. It won't even load the iPod anymore. On the head unit it just says it's searching for the iPod, but it never finds it. On the iPod it says it can't be charged on this device.
I have an Alpine head unit and a 3rd generation 64GB iPod Touch. I really don't understand why it would start saying it can't be charged on the device, when I've charged and played songs on it before. I already know it can work on the head unit.

Unless I'm missing something Chris, I would think it very important if the Touch was charging from the very beginning. Of course if the Touch was fully charged when you first tried it then the songs would play.
Are you saying that your Touch appears to be playing tracks fine and has a charged battery, it's just that the sound isn't being played through the Alpine? Does it connect via the headphone socket of the Touch? If so, then plug some earphones in to see if any sound is coming out. If it is then it's either the cable connection to the Alpine (assuming it isn't Bluetooth as I'm not familiar with you Alpine or the Touch version you have) or the Alpine head unit itself.
You can very easily determine if the Touch is working and thereby eliminate that as being the problem.
Finally, I'm surprised you don't appear to think that it's important your Touch is being charged as obviously if it's not then after a while it will stop!

Help with ipod touch and iphone receiving text messages

i just bought ipod touch for my daughter for christmas and me and my husband have the iphone 4 when my daughter texts me with imessage my husband gets them all and see our conversation and when me and my husband text back and forth through the iphones she get them too.Help I need to get this fix I don't want my daughter to keep getting my messages.

Each iDevice needs to have one unique messaging email address. One the iPod go to Settings>Messagers>Receive At and ann another, unique messaging email address and delete the other on. I am also assuming that on the iPhone you alos use one email messaging address. You need to also make thos unique.

Failed Upgrade to Version 3.1.2 - iPod Touch now won't restore - HELP !!

I sync'd my iPod touch (2nd Generation) today and decided to upgrade from V3.0 to the V3.1.2
The upgrade was donloaded but somehow failed to load onto the iPod. Saw the message on iTunes "Updating iPod Software" but after about an hour I gave up and reset the iPod and PC. Now I've tried to restore it but I just get the White Apple logo on the screen and a progress bar that's stuck. iTunes still shows "Restoring iPod software". Tried this about 3 times now and ready to give up !!! Any ideas welcome. Thanks. Gav

Having sililar problems with one of my 2 ipod touch.
One set up fine. The other however is stuck at the first step!Picture of the itunes logo and the usb cable.
I did manage to set it up fine and get some music on it. However itunes asked that I update the software for the device. I clicked update and now the ipod is back to the start and stuck in that mode.!!
Help!!

TS3694 Forgotten Ipod touch password -won't restore! HELP!

My daughter forgot her password on her ipod touch. I tried to restore it back to factory settings through Itunes, but that was unsuccessful, as it kept getting error messages at the end. HELP! As she keeps trying to use my phone to access Pets Next Door until the issues is resolved By the way, I am using the same computer we sync it to, so I don't understand what the issue is. Ideas?

Having sililar problems with one of my 2 ipod touch.
One set up fine. The other however is stuck at the first step!Picture of the itunes logo and the usb cable.
I did manage to set it up fine and get some music on it. However itunes asked that I update the software for the device. I clicked update and now the ipod is back to the start and stuck in that mode.!!
Help!!

Desperately seeking help with ipod touch sync issue

i had an ipod classic 32 recently updated to an ipod touch. i have windows xp media center. i tunes has over 1300 songs. initially tried to sync touch only would sync about 100 songs or so. then would get an error 50 "could be sync because of unknown error 50". shut down itunes tried again, got maybe another 50 songs then unknown error 50 shows up. now it will show up only on a few songs and then stops all together. tried to sync new songs to classic and worked fine. tried touch again same thing, error 50. it actually sync video (i only have one on there) and podcasts fine and it actually synce playlists but obviously are not complete because so many songs are not there but the names of the playlist appear on the touch. went to ipod store and they gave me another (still under warranty). same thing. sync few songs, get error 50 and stops. reinstalled itunes and reset touch. still not working. tried to manually sync was able to sync about 500 songs before i got to error 50 and then it stopped again. i have the most updated itunes and the most updated ipod touch software. does anyone know what else this might be? i am walking around with two 32 gb ipods just to hear my music. i bought the touch to upgrade but i feel like my classic is just better. it has all my music on it.

I am havving exactly the same problem, but I have both with my Ipod Touch and my Ipod classic. I neeed help.

HT204387 Help with ipod touch and bluetooth headphones

Hi
I have an iPod Touch (5th gen) and I'm trying to connect my Bluetooth Headphones but my iPod can't find them. I can connect them with my iPad no problem, but not my iPod.
There's nothing on the headphones that I can change I don't think.
Any suggestions??!
Thanks
Kerstey

- Reset the headphones. Sometimes you have to do that to pair to another device. How yo do that depends upon the headphones
- On the iPod
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset network settings: Settings>General>Reset>Reset Network Settings. Y will also have to rejoin all wifi netwporks
Also see:
iOS: Third-party Bluetooth headsets, headphones, and keyboards

Have iPod touch that won't recognize my password to allow me to use FaceTime /imessage

My iPod touch won't recognize my Apple ID password and therefore I cannot use iMessage or FaceTime. It is definitely the correct password.

Heather48548 wrote:
My iPhone 5 won't let me send iMessages or use my iMessage. I've done everything apple support has told me, and it still isn't working.
Can you please state done everything, so that way other users don't suggest a troubleshooting step you've already tried.

Help with working script that won't convert på higher version player (As2)

HI have an issue with a file that was created some time ago to Fplayer v6 and when I now “upgrade” it to 8-9 or 10 it does not load the xml links ;/
I have no idea why, the file(s) works fine in the old player 6
I have a set of xml files (note: one file for each country on a map,and the possible solution should not include to put all links in the same xml file)
the xml looks like this (example is for Denmark file called dk.xml): [code]
<broadcast>
<story>
<lead>www.alink.com</lead>
<URL>http://www.alink.com/</URL>
</story>
</broadcast>
So in the flash file I have a set of buttons the does a few actions
one action is to call/go to a specific frame in a MC in that frame I put the Xl loading stuff for each frame (lable)
[code]
headlineXML = new XML();
headlineXML.onLoad = myLoad;
headlineXML.load("be.xml");
function myLoad(ok) {
 if (ok == true) {
 Publish(this.firstChild);
function Publish(HeadlineXMLNode) {
if (HeadlineXMLNode.nodeName.toUpperCase() == "BROADCAST") {
content = "";
story = HeadlineXMLNode.firstChild;
while (story != null) {
 if (story.nodeName.toUpperCase() == "STORY") {
 lead = "";
 URL = "";
 element = story.firstChild;
while (element != null) {
if (element.nodeName.toUpperCase() == "LEAD") {
lead = element.firstChild.nodeValue;
if (element.nodeName.toUpperCase() == "URL") {
 URL = element.firstChild.nodeValue;
} element = element.nextSibling;
content += "<a href='"+URL+"'>"+lead+"</a> "+body+" ";
txt.htmltext=content;
story = story.nextSibling;
the button (main stage) that calles the MC frame lable with the xml that loads the load thex and a link into a dynamic txt box (called “txt”), has this code on it: [code]
on (press) {
 infoon("DK");
on (rollOver) {
 DK._alpha = 50;
on (releaseOutside, rollOut, dragOut) {
 DK._alpha = 100;
so as said it works fine in FP 6 (as2) but when published to FP 8 -9 or 10 only the XML does not load at all
What could be the issue (I know that it is old code and it is pretty poor and should be fully upgraded but my
skills is not on that level, I managed to make the above work from some tutorials but understanding the publishing issues
is a bit over my head J
I would be extremely gratefull if anyone could help me out it is really frustrating especially since the file actually works fine
in the old player ;/
best
OrsonB

the two most common issues when converting from as2 vp 6 to as2 vp 6+ are:
1. failure to initialize some variable. (if not explicitly initialized in vp 6, understood to be zero. in vp+, it's undefined.)
2. vp6 is not case-senstive. vp 6+ is case- sensitive.
you have both.
body is undefined and htmltext is not the same as htmlText. fix those and retest.

Help with iPod Touch restore

My computer shut down while updating my iPod touch to iOS 4.3.2 and now I'm trying to restore my iPod with the backup but my computer doesn't have enough memory space and iTunes says the backup could not be saved on the disc (I think iTunes compresses the backup). Is there anyway I could save/extract it to my portable hard drive? Any other suggestions on how to restore the to my iPod without using 6+ GB of space? Also, what does restoring from backup restore? Thanks in advance.
*Edit: Sorry, I'm using PC. How do you move this to Syncing your iPod touch to a PC?
Message was edited by: otterblue

Welcome to the discussions,
if your PC shut down during the update, the backup created by iTunes might be damaged. Try to delete the latest backup in the list in iTunes/Preferences/Devices. If you have more than one backup listed, copy the whole backup folder to an external HD or USB drive, in case you might need the data again.
The backup folder is located here: Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
You might also try to delete the ipod software file located in C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates, to make iTunes download a new copy when you connect in recovery mode. Maybe the file stored on your PC is damaged as well due to the shut down.
Recovery mode is covered here: http://support.apple.com/kb/HT1808

Need help with Ipod touch

Why won't all my music tracks (950) copy from Itunes library to my Ipod Touch 5th generation?

Add items from your computer to your iTunes library
Do either of the following:
Drag a file or folder from the desktop to the iTunes window.If you add a folder, all the files it contains are added to your library.
In iTunes, choose File > Add to Library, locate a file or folder, and click Open.
By default, adding items to your iTunes library places a pointer to each file in the iTunes folder; the original file remains in the current location. For information about copying files to the iTunes folder instead of creating pointers to them, see Change where your iTunes files are stored. If the file is an unprotected WMA file and you have Windows Media Player Series 9 or later installed, iTunes makes a copy of the file and adds it to your iTunes library. The original WMA file remains unchanged. You can’t add protected WMA files or protected WMV files to iTunes.

Need help with ipod touch!! I am charging my ipod to my computer but it only charges for 3 seconds and then it doesn't for 5 seconds and a pattern continues...Help!!

the usb charger is new i just bought it 2 weeks ago and the pattern keeps happening
the longest it has charged is 1 minute!!

See the not-charging topic of:
iPod touch: Hardware troubleshooting
Have you tried another cable?
Another charging source? Does iTunes see the iPod when you connect to your computer?
Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and cracked or broken plastic.

HT201210 help with iPod touch that won't restore

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