HT201210 how long is this restore supposed to take? my phone has been stuck on the same screen for 15 minutes
i plugged up my phone and it said i needed to restore it to factory settings so i did and now its stuck on a screen that shows i need to plug my phone up to itunes and restore it but my phone is already connected to itunes. ive tried resetting my phone and it just goes back to that screen and i have also tried to unplug and plug my phone back but it still keeps getting stuck at the 'preparing iphone for restore' bar thing at the top. how long is this process supposed to take? i was only trying to put one song on my phone and i had done it yesturday with no problem and the day before that. please help
I had this issue also. My last restore took 2 hours, despite restores under 1.x taking something like 20 minutes.
I don't think it's the videos/podcasts, as those don't show up until synchronizing after the restore anyway.
I asked this same question a while ago, but no one responded. I'm not sure if its normal.
Similar Messages
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HT201210 My phone has been stuck at the update screen for about 10 hours
; I went to update to the new IOS or whatever it is and my phone said it needed to be restored and that there was low battery so i plugged it up to the computer and now that is all it is stuck and has been stuck for about 10 hours. When I plug it into my computer it don't recognize it nor does Itunes. I need this fixed quickly
I have the same problem updated my Apple TV 2 yesterday and it got stuck on the Apple and the apple tv is blinking at a steady. Restored in iTunes hooked it back up to my tv, input all my settings, wifi, apple id, and netflix. and did not do anything else, came back in and the light was blinking steady on the apple tv again and stuck on the Apple logo. Restored in itunes again and hooked back up, just hooked up my wifi settings and manually rebooted. Same thing got stuck on the apple logo. What to do?
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My iMac seems to have frozen during the update- how long should I expect the update to take? The 'installing software update' bar is still showing itself working but has been stuck in the same position for over an hour. Any thoughts?
Update2: There is something very wrong with wireless on mountain lion recovery. I don't know what the problem is, but this link may explain:
http://osxdaily.com/2012/08/10/os-x-mountain-lion-10-8-1-beta-released-for-dev-t esting-may-include-wi-fi-fix/
Wireless recovery would start out with over 25 hours estimated and kept on failing. It turns out to be a two step process of downloading a few Mbytes then a 4Gbyte .dmg file, but I couldn't even download the Mbyte file. I bought the thunderbolt to gigabit ethernet adapter, plugged it in, restarted recovery and download of a little more than 4Gbytes took less than an hour. My limiting factor was probably comcast home internet rate of 12Mbps. The wi-fi wireless connection should be able to do over 100Mbps, so wireless shouldn't be much slower than wired, except wi-fi wireless is broken. Now that ML is installed and updated, wi-fi seems fine now, as I am using it right now, but I haven't tried downloading a big file yet.
Don't use wi-fi wireless for Mountain Lion recovery. -
my iPad has been stuck on the apple loge for almost 10 hrs after trying to update, how can this be fixed?
You may have to restore your iPad using Recovery mode, but try a reset first. Hold down on the sleep and home buttons at the same time until the Apple logo appears on the screen. Let go of the buttons when you see the logo. This takes about 10-15 seconds.
IF the update will not complete or you see the connect to iTunes message on the screen, you have to restore your iPad.
If you can't update or restore your iOS device -
my iPad has been stuck on the apple log for almost 10 hrs after trying to update to ios 8, how can this be fixed?
Try reset iPad and continue with update.
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
Note: Data will not be affected. -
My iPhone has been "frozen" for two hours now on the Apple logo, after me seeing a notification pop up and tell me I have to restore my device. And my device has been stuck since I started and does not seem to be making any progress besides vibratingf every three or so minutes. Why is this?
I'm having this EXACT same problem with my iPhone 4, and I have the same computer stats (I have a Samsung Series 7)
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I Am updating my 5s to the new software Using my laptop. In doing so it seems stuck on step 6 of 6. I just don't know if this is normal to take so long or I need to start over, restore, etc.
Hello Tnsooner,
Thanks for using Apple Support Communities.
To troubleshoot issues with updating an iPhone please follow the steps in the article linked to below.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H. -
I had problems with my internet connection and I had called sprint. I was told I had to erase all contacts and settings. I backed it up on iTunes now when I went to restore, first I didnt get half of my apps back (had to go re-download them) and now It shows downloading 43 of 816 photos whenever I go to camera roll. Its been on the numer 43 for 2 days now ?? What should I do or is there anything I can do!
I would let it finish if it's proceeding. Then if they still aren't there, try restoring from backup again (by right-clicking on the name of your phone on the left panel of iTunes and selecting Restore from Backup, then choosing your most recent backup to restore from). Suggest you go to iTunes preferences and on the Devices tab check "Prevent...from syncing automatically". This will prevent iTunes from automatically syncing when you connect your phone and overwriting the backup you are trying to restore to.
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Last night on my phone i insalled the neew software ios6 and this morning when i woke up and it has done was show the silver apple and the loading symbol thing. The loader hasnt moved from its position since its been on. I dont know what to do to get my phone to turn back on and i need it extremely bad. Please help me!
Hello Elliiee,
The steps detailed below can help stabilize your iPhone.
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If the display turns on, go to step 4.
If the display remains black, go to next step.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen -
My Iphone 4 has been stuck on a loading symbol for a week now, I've plugged it into the computer but can't do anything still because it says I need to put my pass-code in, but I can't the screen is on loading still! Any ideas on how to fix this problem?
On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer -
Hi. I tried using Pinterest tonight and got a message that I have a bot in my network..what is this, and how do I get rid of it? My phone has been running really slow too on Safari (but not on Google Chrome)
Google changed their menu bar. Firefox hasn't used Google for the default homepage since the Firefox 3.6 versions. Firefox 4+ versions use '''about:home'''.<br />
http://www.theverge.com/2011/11/29/2598717/google-bar-redesign-rethinks-the-navigation-bar -
My phone has been plugged in to my computer for more than one hour and the status bar only shows about less than 1/4 completed. I have an iphone 5s btw.
Depends on how strong your wifi connection is.
you can try a reset hold down the home/sleep button together until you see the apple logo and then release. -
My iphone4 has been stuck on the connect to itunes logo for a few hours. I connected it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes. I'm afraid that if I restore it I will loose everything help please!!
AT this point whatever data you have on yoru phone is already gone since it is in recovery mode.
However you can restore from your backup, when your phone reboots from recovery.
YOu do have a backup right? -
hi, my iPhone is already completely updated and I want my iMessages to go to my phone number, however my phone number shows up on the settings screen for that, but will not let me select it to be used. How do I fix that?
Thanks to all who responded. You are all absolutely correct. However, this Ipad was a gift to my wife who was dying of cancer in the hospital and wanted some entertainment. So I started it out with her Apple ID. After she passed away I moved from Sacramento to Austin and eventually proceeded to get the Apple ID changed from my wife's to mine. Meanwhile when she was in the hospital I opened an Itunes account in my name to buy movies for her. That was the first mistake.
Then during the move to Austin I lost track of the IPAD and later found it and tried to use support but could not remember the proper ID. Later the folks at the Apple store helped me create a new and novel Apple ID that was unfortunately unlike any other.
The botom line is that I am stuck with three Apple IDs and three passwords. I am told by Apple there is nothing they can do about this as IDs cannot be changed or destroyed. I can quit using them or start a new account but when I try to do that the system keeps remembering too many things from the past and resists.
Even if I sold this Ipad and bought a new one, the system memory is still there.
I think the real problem is that destop and laptop computers are totally owned by an individual and that individual can control logins and passwords to his liking. IPADs and similar Apple products are different in that the corporation has built in their own intrusion detection schemes because of the relation to Itunes.
One thing I thought about is to open a new Itunes account pretendding to be a new customer with my regular Apple ID. Perhaps I could do the same with Apple Support.
Thanks for your comments.
RAZ -
I had my ipod touch 4th generation plugged into my sterio and i tried to swipe open my pinger app and now its stuck on the load screen for the app and wont do anything at all its frozen. How do I fix it??
Reset your iPod. Hold the power and the home button for 10 seconds till the iPod restarts. No data will be lost.
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