HT201210 I bought this ipod from a friend and he had erased everything now how do i get it to update without having the error (-1) none of your trouble shooting things have worked.?
Ive tryed everything its not working
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Similar Messages
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I bought a iPod touch 4g from my friend and I erased all content from the iPod and the screen went black, to the apple sign, then to a white screen and stayed like that, what do I do?
Did you try to connect in recovery mode and restore? iPhone and iPod touch: Unable to restore
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Can't download Facebook, some games and iBooks because I don't have the right operating system but I can't download a newer version....anyway around this?
Purchase a newer model iPod. You have a 2G iPod , those can only go to iOS 4,2.1 and many apps now require a higher version.
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i got an ipod from a friend and i tryed to start it up and it is stuck on the connect to itunes screen, it wont even pop up on itunes it says i have to put in my password to continue but i cant because it is stuck please help me!!!!!!!
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
help
what if the previous owner doesn't know the email and password for its account and is not present, i bought this ipod from gamestop but it shows this screen, can i dlete this account to use my ipod ?The device is useless. Send it back and have them return your money.
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I bought an iphone4 from a friend and he was using it on orange i have put my o2 sim in the phone and it is saying restricted network with no service any ideas thanks
That is because the phone is locked to the Orange network and an o2 sim card is not going to work with a phone that is locked to Orange.
You either need to purchase an Orange sim card and use that in the phone, or you need to get your friend to contract Orange and get the phone unlocked so that you can use an 02 sim card.
At the moment you will never be able to use the 02 sim card if the phone is locked to Orange. Either use Orange or get the phone unlocked. It is as simple as that. -
hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india .
My phone Accidentally fall in water tub. And now is not working .
For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me . And they are not ready to replace my phone .
I also tried contacting local apple employee named " RATI KALE " , but didn’t got any positive response.
I provided them apple invoice, passport, visa details, my air ticket details. but still they are not ready to help me . My phone details are as below :
Serial No:C8*******T9Y , IMEI : 01*************995
Please help me in replacing my phone.
<Personal Information Edited by Host>Your warranty is only good in the US where you bought the phone. You will need to contact Apple Support in the US to arrange to return your phone to the US for repair. You should also inquire as to whether they will be able to return the phone to you in India.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support. -
I bought my iPad from a friend and updated to iOS 7.1. Now in order to activate it I need to sign in using the original iTunes account but I can't contact the owner. Is there a way to get past this or should I toss my iPad into the garbage?
Ask previous owner to remove his device from account
http://support.apple.com/kb/TS4515 -
Just bought an ipod touch 4th generation and haven't got a clue how to transfer music, videos, pictures... from my PC to my ipod! Please, HELP! Cheers mates!
Go here and read the Welcome, Get started and Basics.
http://www.apple.com/support/ipodtouch/ -
I recently bought a used iPod touch generation 5 and reset it (erased everything from it because the previous owner left a passcode on it) and I had to enter my language,wi-fi stuff, and then it said "Activate iPod" This iPod is currently linked to an Apple ID (c*****@k*****.net). Sign in with the Apple ID that was used to set up this iPod. The man who sold it to me said he bought it from another guy and sold it to me..So, I don't know what to do! I searched it up and it said you could go to iCloud and iTunes, but It's not working for me. Please help!!
A little more information:
You are running against the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
If you can't get this done
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
you have a thin brick. I suspect your iPod was stolen or lost. I would turn it into the police since it is worthless to you if you can't get the previous owner to remove from their account -
I bought an apple iphone4 from a friend and they had lost and dont remember the apple id nor password can some tell me how to reset the phone and or both
It is not possible. You have hit Activation Lock, an anti theft measure. The last owner is the only one who can unlock it with their Apple ID. Tell them to go here
https://iforgot.apple.com/
Cheers
Pete -
I bought this iPhone from a guy and later on he passed away in Syria , after that , I tried to update the soft ware to ISO 7 but the system asked me for the old owner's information which I do not know so could you please advice me on that , what can I do to reactivate the device ?
You cannot reactivate the device without knowing the previous owner's information. This is the new antitheft measure built into the iPhone.
There's nothing you can do. You'll need to purchase a new phone. -
All of my music is missing from iTunes since my last computer died and had to get a new one. How do I get that music back without having to pay for it again? I've read somewhere there is a "form to request to download iTunes purchases again", is this true?
Media should be included with the backup of the computer that all users should be creating on a regular basis as part of basic computer/data maintenance.
In the event that you do not have a backup (stop being lazy.... keep backups of YOUR data and other important files)
If you are in the US and running iTunes 10.3 or later, it is possible to redownload music via iCloud from purchased history.
If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
It is also possible to transfer content from an iDevice that was purchased via iTunes. On the new computer, sign into the iTunes account, authorize the computer, connect the device then select File > Transfer Purchases.
The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this. -
i restored my mac and all my music wiped from my mac and is still on my phone. how do i get the music from my phone to my mac i really need it!
Did you not have a Time Machine backup of your Macbook Pro or a clone backup on an external HD?
To copy music from the iPhone to your Mac -- except purchases from the Apple Store -- you need third-party software.
Check this thread: https://discussions.apple.com/thread/5811515?searchText=music%20from%20iPhone%20 to%20mac -
my pc crashed and erased my itunes songs purchased from the itunes store. How do i get that content back without having to purchase them again?
I have somewhat of a similar problem. After iTunes last update, I am missing some of my purchased files of music,ringtones, and TV shows. Possibly movies, but just thought of that and did not look yet. Seems everytime there is an iTunes update, something happens, but usually an easy fix by just deleting music files from CD's that I loaded onto iTunes and no longer recognized after an update and reload from the hard drive. This time I do not have a current back up of all the music, ringtones, and tv shows I have purchased.
So I am also wondering how can I redownload purchases without being charged when there is no file left on the hard drive. It just stays listed in iTunes though.
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