HT201210 i cant restore my phone or up date it

just got this phone and i am trying to restore it and update it as i byed it secound hand and trying to get it up and runing

Sounds like you're trying to downgrade the OS. tsk tsk tsk...
http://support.apple.com/kb/TS3694#error1015
Or it is probably jailbroken.

Similar Messages

  • I was updating my iphone 5 to ios 7 but i cancelled it by forcing a shut down as there was not much battery left so now its in restore mode and i cant restore my phone now it says error 3194 and ive tried the sudo code but it still doent work help?

    i was updating my iphone 5 to ios 7 but i cancelled it by forcing a shut down as there was not much battery left so now its in restore mode and i cant restore my phone now it says error 3194 and ive tried the sudo code but it still doent work help?

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these steps for assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow the advanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Okay i updated my iphone 5 and i changed my password and now i dont remember it i cant restore my phone because my power botton does not work so what should i do PLEASE HELP!!!!!!! Thanks

    okay i updated my iphone 5 and i changed my password and now i dont remember it i cant restore my phone because my power botton does not work so what should i do PLEASE HELP!!!!!!! Thanks

    Hi sigrun from mo,
    If you are having a button issue on your iPhone that prevents you from doing further troubleshooting, you may need to have the phone serviced. You may find the following page helpful:
    Service Answer Center - iPhone
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
    Regards,
    - Brenden

  • HT201210 i cant restore my i phone 3gs please help

    please help my i phone wont turn on its only showing apple logo i cant restore it i went through steps and it comes up error it tells me also contact the hardware vendor for software

    Can you explain what is not working for you?
    Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
    Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
    Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.
    Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
    If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
    Use iTunes to restore the device.
    If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
    If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links. 
    Select the device in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
    If you still can't get it to work, you have done all you can and only Apple will be able to help

  • HT201210 i cant restore my ipad mini...7.0.2...

    my ipadmini was disable...bcause my brother...put a wrong codes several time...
    now i cant restore it...
    i try the DFU mode...i click the restore ipad...
    but after that...when finish downloading when i click restore...it say the file was currupt, try to discnnect ur your ipad and try again... i try it several time...but still not working... T_T and i download several times but still currupt...pls...help...

    And what file did you download?
    Can't you simply download the file again?
    If the normal restore of you iPad doesn't work, try to restore using recovery mode:
    http://support.apple.com/kb/HT1808

  • HT1766 itunes  cant restoring my phone backup

    i'm restoring my backup on my new apple iphone 5s. but every time itunes unable to restore it. even i cant restore backup on my older iphone 4

    What is the error code you are seeing when you try to restore and it fails?

  • HT201263 i cant restore my phone, I keep getting a message to turn off find my iphone, cant get into it b/c my daughter change the password and doesn't remember the password

    help, i need to restore my phone, I keep getting an error to turn off find my iphone,  I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.

    Remove an iOS device or Mac on which you can’t turn off Find My iPhone
    If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.                        
    Note:   If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.                            
                               Turn off the device.                       
                               Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud).                                                      If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.                       
                               Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device.                                                      If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have).                          

  • HT201210 i cant restore the new updates because the firmware file was corrept what i have to do to solve that problem

    when i tried to update my Iphone 4 (software version:4.3.3)  it gives me a message that i cant update my phone because the Firmware file was corrupt.
    can you help me to solve that problem

    Welcome to the Apple community Kobra.
    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

  • HT201210 I cant restore my iphone I need help

    My phone was previously owned by another girl.. when I purcheced item she said it was fine but had a slight problem. I tried to restore phone so I can have my own itunes acc n icloud acc on there but when I tried it said sign into previous owners icloud account and turn off find my iphone but I cant do that as I have asked her for password and she cant remember it

    have you tried changing appleid and icloud in settings?

  • I cant restore my phone

    i cannot turn my phone on or connect it to itunes or anything. i was told u hold down the power and home button for 10 seconds then let go of the power button but keep the home button held, so i did this. the phone did then connect to itunes and i clicked restore, it nearly finished then came up it cannot be restored due to unkown error (21). does anybody know why this has happened? or can tell me what to do please!

    Try these suggestions:
    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

  • HT4623 itunes cant restore my phone and its not coming on

    my phone was updating on itunes and it said it restore my phone

    Try here first.
    http://support.apple.com/kb/HT1808

  • HT201210 I CANT RESTORE MY IPHONE 4S, i tried many times already

    Hi, i tried to download iOS 6.1 yesterday but just suddenly appear itunes, what shoul i do?

    Hello, helena1671. 
    Thank you for visiting Apple Support Communities. 
    The usual cause for error 29 on a restore of an iOS device usually mean a security software conflict or host file modifications.  Below, I have included a couple articles that will walk you through some troubleshooting steps. 
    Resolve issues between iTunes and security software
    http://support.apple.com/kb/TS3125
    Check your hosts file
    After you update iTunes to the latest version, check the hosts file to make sure your computer can contact the update server.
    If you’re using a Windows computer, follow the steps in this Microsoft support article (note that resetting thehosts file will affect software services that rely on hosts file redirects). If you're using Windows on a business computer, consult your IT department to be sure applications will work correctly after you reset the hosts file.
    If you're using a Mac, follow these steps:
    In the Finder, choose Applications > Utilities.
    Open Terminal.
    Enter this command and press Return:
    sudo nano /private/etc/hosts
    Enter the password you use to sign in to your computer and press Return. You won't see text appear in the Terminal window when you enter the password. Make sure you use a nonblank administrator password.
    Terminal will display the hosts file.
    Navigate using the arrow keys and look for an entry containing “gs.apple.com”.
    Add the # symbol and a space ("# ") to the beginning of the gs.apple.com entry.
    Press Control-O to save the file.
    Press Enter when asked for the filename and Control-X to exit the editor.
    Restart your computer.
    Try to update or restore your iOS device again.
    Error 3194, Error 17, or "This device isn't eligible for the requested build"
    http://support.apple.com/kb/ts4451
    Also, I would recommend not making any hardware modifications to the iOS device as it will void the warranty.  If service is needed please contact us here. 
    Cheers,
    Jason H. 

  • HT201210 trying to restore my phone and I get an -1 error - what is this?

    I have not been ab;e to use my iphone since I updated the software. Tried restoring it a million and one times but get an error message -1. Can anyone help?

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Has the firmware been modified before you updated the iOS? If yes, this error could be a result of a jailbreak.

  • HT201210 i cant restore my iphone 3gs

    hello please i just want you to help me restore my iphone 3gs

    Hi andymular,
    Thanks for visiting Apple Support Communities.
    You may find the method in this article helpful if you are not able to restore your iPhone 3GS:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Best,
    Jeremy

  • HT201210 i cant unlock my phone

    hello, i have the iphone 4 and i cant remember my passwrod to unlock it,ive tried everything i can think of its not working, what do i do?

    See this for several options:
    iOS: Forgotten passcode or device disabled after entering wrong passcode

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