HT201210 i have followed all these steps and it still wont work.. any other suggestions? please help!
Just trying to restore my phone, and i have followed all the steps yet none of them have worked. any other ways to do this?
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
If the above doesn't work, then take it in to an Apple retailer for help.
Similar Messages
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HT201210 I did all these steps and i still cant restore it!! Need Help!!
I did all these steps and i still cant restore it!! Need Help!!
Delete and redownload them if doing so is free in your country.
(83692) -
I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22
Delete and redownload them if doing so is free in your country.
(83692) -
I have photoshop elements 10 and when I put the 1st disc in it will not load it just launches. I have gone through the step and troubleshooting in the manual but no dices please help.
Hi,
You can download Photoshop Elements 10 from the link below and Install with the serial number,
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Thank you -
my ipod nano 6th gen screen is white ive tried the hard disk mode with the power and volume buttons and it still wont work any suggestions?
You can try Restoring it in iTunes but I believe you will end up needing to have it serviced.
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The option to reset my security information tab is not available for me, I have a rescue email address in place and it still doesn't show up. Please help!
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96335) -
HT4527 I followed all these steps and iTunes is not showing my library help!
I followed all the steps to transfer my iTunes library from my old computer to my laptop. I then installed iTunes to new laptop and copied iTunes folder to "my music " on new laptop. I then opened the new iTunes but the library is not there. Please help!
Perhaps you need to revist your transfer process...
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have failed to move contacts and calendar items across you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2 -
Recently bought an album from itunes, all tracks downloaded but some require my laptop to be authorized, which it is.
I have followed all the recommended steps by Apple Support and none have worked.
Any help or suggestions very welcome.
Thank you!Delete and redownload them if doing so is free in your country.
(97227) -
TS2529 if i have tried all these steps and still nothing , do i take it to the apple store?
I have tried all the steps in trying to restore my iphone 4 and now its telling that there is a problem should i take it to the apple store?
Of course it would help to know what you have tried but without that information here goes:
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
I have done all the steps for the itunes upgrade. Still no sucess noo error code any ideas
Take a look at this link, http://www.wikihow.com/Reset-a-Lost-iPod-Password
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please can anybody help??!!
Hello EmilyLauren92,
It sounds like your phone is not seen in iTunes on your computer but is recognized in My Computer. You have done an excellent job troubleshooting so far, and next I recommend these steps from the article named:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
4. Empty your Temp directory and restart
7. Remove and reinstall iTunes
9. Update, Reconfigure, Disable, or Remove Security Software
10. Deleting damaged or incorrect registry keys
The title mentions the iPod, but the steps will be relevant for the iPhone as well.
Thank you for using Apple Support Communities.
All the best,
Sterling -
I needed to restore my iPad but I can not back up from my iCloud as it is asking for the password of an old ID. It has been some time since I changed the ID and all seemed to work fine..... I have lost all my content unless I get this back - please help!
Sync with new computer
https://discussions.apple.com/docs/DOC-3141 -
My pass word is disabled i have followed all the steps and cannot fix it?
i have done every step to fix this disabled password on my phone ... it allows eme to sign on this web site using my passowrd but not my phone ... does any one have this problem or any advice ?
Voicemail is a carrier feature. Try contacting your carrier and explain the situation.
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TS2570 I have tried all these steps and still the Gray Screen appears. What shall I do now?
I still have the appearance of the gray screen after preforming all the solutions provided by apple support.
What shall I do now?Of course it would help to know what you have tried but without that information here goes:
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
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