HT201210 i need to restore my iPone 4 but my mac says it's not 'eligible'? what do i do?
i need to restore my iPone 4 but my mac says it's not 'eligible'? what do i do?
Update iTunes to the latest version.
Similar Messages
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HT201210 i need to restore my 3G but i ca't always i get 1015 error
hi every body
i need to restore my 3g iphone but ican't always there is error 1015 ifollwed the steps in i tune but still un able and still the phone showing the usb signal to i tunne with out able to acces to any thing.Sounds like you jailbroke your phone, likely the source of the problem. If this is the case, you can't get help for hacked phones here.
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I need to restore my backup but can't remember my previous password. What should I do?
Hello,
I was using a different computer and accidentaly erased all my info on the phone (iphone 4). I'm trying to restore the backup but it's asking for a code that I had used previously and unfortunately can't remember. I tried few things that i read online but no luck. One of them was to extract the backup but the file where i can see the code is in plist and I cant read anything in it. I did try to convert it but no luck.
Can someone please help me with this? I could be doing smth wrong but i wouldn't knowHey Mon_Cherie,
Thanks for the question. I understand you have some questions pertaining to iTunes encrypted backups. The following article may help to answer these questions:
iTunes: About iOS backups
http://support.apple.com/kb/HT4946
iTunes and encrypted backups
You can protect your backup with a passcode using the Encrypt Backup option in the Summary pane. Encrypting your backup will back up your Keychain. This way, email account passwords, Wi-Fi passwords, and passwords you enter into websites and some applications will be remembered when you transfer to a new device. Learn how to create and restore from a backup.
When your backup is encrypted, you'll need to enter the password when enabling or disabling encryption or when restoring from this backup.
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and choose set up as a new device when iTunes prompts you to select the backup from which to restore.
Additional Information:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Thanks,
Matt M. -
I need to restore the backup to my iphone 3gs but the password associated with my Apple ID. It says the password I entered is not correct. Should i be putting in my Apple ID password or would it be a different password to unlock the backup.
I believe it is asking for the passcode you use for the screen lock on the phone.
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I'm restoring my Ipone, but the response i'm getting is " An unknown error occured (1015). and the i cant use my wifi too..please help
Error 1015 occurs when trying to restore a previously jailbroken phone.
Jailbreaking your phone voided your warranty with Apple, and forfeited your right to any assistance, including from this forum. Terms of Use of this forum strictly forbid the discussion of jailbroken phones.
You'll need to search elsewhere on the internet for assistance. However, it's very unlikely you'll ever get your phone working again, FYI.
Best of luck. -
I only use my ipod touch for downloading audio books with Overdrive and do not use itunes on it. Today I charged my ipod on my mac, and my mac screen now tells me that itunes has detected that my ipod is in "recovery mode" and I need to "restore" my ipod, but the message warns that if I "restore" my ipod, I will lose all my settings and be back to factory settings. All that shows up on my ipod screen is the itunes logo and a charging cord. I would be so grateful for some help.
When in recovery mode you can't backup the iPod.
You will have to restore via iTunes. See:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
okay so last night i went to charge my ipod in the computer and it started working then i took it out of the computer and put it on a wall charger and it had a spasm attack and shut itself down, after that it said i had to connect it to itunes so when i did it kept telling me that i need to restore my ipod, but when i press restore the itunes said "the contact server is not avalible" or something similar to that, what does that actually mean and is there anyway i can fix my ipod. i have dropped my ipod a few times, on tiles, wood, in a gutter of water when it fell out my pocket but im also wondering is it something to do with my ipod or is it itunes?
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
The abuse may prevent a restore or prevent proper operation of the iPod if you can restore the iPod. -
I have an old ipod. It worked great until about 2 months ago and now it says I need to restore my ipod but I can't unless I format it, but everytime I try, it says the format could not be completed. Is there anything else I can do to get it to work again?
No app is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
I need to restore my iphone but itunes can't connect to it because of my password which I can't input becasue it has no service and needs to be restored. what can I do to restore it? Is there a way to input the password?
You will need to put the iPhone into Recovery Mode to be able to restore it in iTunes.
To put your iPod/iPhone into recovery mode:
1. Make sure the iPod/iPhone is connected to a computer with iTunes installed on it.
2. Hold down the sleep/wake button(top button) and the home button at the same time until the iPod/iPhone screen goes black then shows the apple logo( usually 10-15 seconds).
3. Once the apple logo appears on the screen, let go of the sleep/wake button and keep holding the home button.
4. The ipod/iphone screen should show an itunes logo and usb cable if you were successful. A dialog box will appear in iTunes that states an iPod/iPhone in recovery mode has been detected if you are successful.
5. Click ok, then click the Restore button
After that you should be up and running in no time!
I hope that this is helpful. -
My ipod was updating overnight. I woke up to find the screen frozen with the itunes logo and the usb charger. I've tried hooking it up to itunes but it says I need to restore and update but I've tried to do that and it won't. What should I do?
- Try placing the iPod in Recovery Mode and restoring via iTunes
- Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I need to restore my ipad but it won't restore because the software isn't updated and you can't update the software because it is in recovery mode. What do I do know?
I would take it to the apple store to get recovery mode taken off.
Regards. -
I had to get a new Ipad so I need to restore from Icloud, but it tells me no Icloud backups is compatible with iso 6.0.1 so what do I do.
Restore from iCloud Backup
1. Erase all contents and settings (Settings>General>Reset>Erase all content and settings)
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Enable Location Service
9. Select network, enter password and join network
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Selected Restore from iCloud Backup
12. You'll be required to enter Apple ID and Password
13. Agree to Terms and Conditions
14. Select Backup file
15. You'll see progress bar
16. Red slider will appear; slide to unlock; step #1 to #16 is fast
17. Pre-installed apps will be restored first
18. Message: Purchased apps and media will now be automatically downloaded
19. You'll see a pageful of apps with Waiting/Loading/Installing
20. When the restore process is complete, your device will restart. You should connect the device to iTunes to sync data not contained in the backup (such as music, videos, apps, and so on). -
I just got a new iPhone, and i need to restore it. But my phone won't connect to WiFi and i'm AT HOME. It just says LTE. Why is this??
Do you have Wi-Fi router at home?
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i have restore my ipone, but after that when i restart it and after selecting language and country. when i conntect to itunes, it display this message. We're sorry, we are unable to continue with your activation at this timre
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
I have a new PC w/ Win7 and Ipod is not recognized. I think I need to restore the Ipod but am unable to do so. thanks to any /all who can assist.
Hello kevin
Check out the article below to guide you to the proper article to get your iPod shuffle to show up. You will need to see if it shows up on your computer as a device in My Computer section in Windows Explorer. Then it will help you pick the right one.
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Regards,
-Norm G.
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