HT201210 Im trying to restore my IPAD and i keep getting the message (-1)
I can't restore my IPad.
Hey ehspecial,
Thanks for the question. Error -1 usually indicates a possible hardware issue. To isolate the issue, see this article:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
If your issue persists after following the above instructions, your iPhone may need to be serviced. The following link should help you get started with the process. Included, you will find information on topics such as warranty & service pricing.
Apple - Support - Service Answer Center
http://www.apple.com/support/ipad/service/faq/
Thanks,
Matt M.
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From: Sheena Kaul <[email protected]>
To: Ralph Alderson <[email protected]>
Sent: Tuesday, March 3, 2015 3:19 PM
Subject: Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
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