HT201210 iOS 7 update problem

After attempting to install ios 7 today on my 4S itunes comes up with a message saying:
There was an Error in the itunes store, try again later.
My macbook is updated completely as is itunes. Is anyone having problems/success after attempting download?

Thanks for stating the obvious.
With all the trouble people are apparently having with this upgrade, this is unacceptable. Of course, if my phone worked, it would be nice and easy to just say "wait until tomorrow".
Not everyone has the luxury of just waiting for their phone to work until Apple finally figures out what went wrong with their software.

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IOS 6 update, problems with connecting to MacBook

After installing the ios 6 update for my iphone 4 i tried syncing my phone with my macbook. I learned that i needed the newest itunes (10.7) to do so. I tried downloading the new itunes but learn that i need the new Mountain lion software for my macbook as well to do so, not that big of a deal for me but i'm not sure if I can even install Mountain Lion on my macbook because of its age (bought in early 2008). I am currently running OSX 10.5.8.
So really two questions...
Can I even install Mountain Lion on my macbook?
If I can't install the new macbook software can i revert my iphone 4 back to its original software, or another version, so it will still work with my current version of itunes (10.5)? I could stand loosing the updates i got with the IOS 6 software if it meant being able to connect my phone to my computer again.

If you hold down the option key and, under the Apple menu, select "System Information"->"Network">"Wi-Fi" do you see that an AirPort card is installed? If not, your card may be dead or it may have been jostled loose.
Call back,
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

IPod Touch iOS 4 Update Problem

Hello,
Today I received a new iPod touch 8GB 2nd Generation from Apple, after my old one's audio jack failed. When I got home I decided to try and update to iOS 4 from 3.1.3. Download went fine, started to install. Everything went fine until my iPod got stuck with the Apple logo and the loading bar beneath. On my MacBook the loading bar is stuck on roughly 5%.
I was like sure, this has happened before to my 1st 8GB iTouch, we ended up getting that one replaced, then got the replaced one replaced again. So now I am on my second replacement, and it has failed me again.
I held down the home and lock button until it has reset. Original image comes up from when you first purchase the iPod, so yes I plug it into my laptop.
"iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes"
Ok sure, so I decided to follow the instructions. Extracts all the data fine, then yet again gets stuck on roughly 5%, with the same image shown on the iPod.
Any one have any idea? Or will I have to return it to Apple.
Thanks.

I also initially had problems updating my iPod Touch 32GB 2G. I also got stuck with the Apple logo and the loading bar. iTunes gave me the message it could not connect with the iPod. I reset the device and tried again. This time I just had the Apple logo and no indication on iTunes that a device was connected. I disconnected the iPod and reset it again.
At this point I thought about the fact that my battery was low and that I was also using a USB hub. I then used an external charger to charge up the battery on the iPod. After that I connected it directly to a USB port on my computer and this time it updated the software with no problem. I don't know if charging the iPod and connecting it directly to the computer made the difference or not. Perhaps as they say, the third time is the charm. So you might just need to try a couple more times. Good luck.
I will also say that the upgrade seems to be a good one. After upgrading my iPod to OS4.0 I was getting several crashes a day and some apps just would not work. I haven't had a lot of time with OS4.1 but I haven't had any crashes since updating and programs that were not working are now working.

Ios 5 update problem

i was trying to update my iPod touch's iOS so i connected it to the computer and clicked 'update' and the download went smoothly up until the end of the download when iTunes was processing the file it showed an error (i don't remember what it was) but the download stopped after all that waiting (about an hour) the problem is that i pay fees over the megabytes that i download over my internet connection.
so is there a way to get the update file back witheout re-downloading it?
If not..what can i do to make sure this would not happen again if i re-download it (I use Windows 7)? That's really really frustrating
*NOTE: i think the error message was: "check your internet connection and try again later" or smothing like that...

If you received a nework timeout error disable your computer's security software during the download and update. You will have to download the entire file again.

HT201210 ios 6 update has left me with no signal on iphone 4s

Apple automatically updated my iphone 4s with ios 6 when i turned it off. When I turned it back on my screen showed 'connect to itunes' and would not let me doing anything else so I plugged it into my computer and when onto itunes. itunes said it did not recognise my device and that it detected an iphone in restore mode and said I had to restore it (which I was initially worried/hesitant about as I didn't want to lose anything) which I did and luckily all my media etc was put back on my phone. However, since the update my iphone has just been saying 'searching...' for signal. I'm pretty annoyed because this isnt the first time something like this has happened, not sure if its apple's fault or my phone carrier's fault! Last time this happened, I had to get my phone replaced as the problem couldn't even be fixed.
Please help me,
Thank you
kirstiee
p.s. my iphone is not jailbroken.

I almost want to say that you have somehow knocked out
The cell radio or the SIM (if on a GSM carrier)
Neither of which should be possible with a software update and yet here it is
Since you have done a fresh install which is usually the final step of our suggestions - do not know how much we can help here
Can you go into Settings - Cellular and toggle automatic to off and make it search for a signal WITH VoLTE toggled off?
By the way - who is your carrier if you don't mind?
Thanks

HT4623 IOS 7 update problem

Dear Team,
I have iphone 4 S 16 G 2 days ago i updated this device to IOS 7.0.4 but after that my massage box in not working also face time and iphone facing bugs that cause to Hang please support me to cope this problem my
Email is [email protected]
Thanks and regards,
Minty

You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

IPod touch 5th generation iOS 8 update problem

I have an iPod touch 5th generation with 32GB. This morning I started the ios8 update. Everything was going fine for a while, but now it's like it's stuck. The bar indicating how close it is to being done is almost full, but it's been like that for hours. I can't turn it off or do anything else.
Even if it's because I don't have enough memory, shouldn't I be able to cancel it or something? I didn't have this problem with the last update so I have no idea what is going on or how to fix it.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201210 IOS software update server could not be contacted...what does this mean?

Cannot update IPhone 4S using iTunes. Error says IOS update server could not be contacted. So how do I update my iPhone? I do not have access to WiFi.

Hey there silky5!
Here is an article that describes your issue, and can guide you through some helpful troubleshooting steps for this issue:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
If you haven’t already seen this article, you mentioned that you are unable to access Wi-Fi from your iPhone, and this would be the relevant article to guide you through troubleshooting if you are still experiencing this issue:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

Ipod 5th generation IOS 7 update problem.

I've got a 5th generation iPod Touch, 64 GB. I tried to update from 7.0 to 7.0.2. OTA wouldn't work at all, but I was able to download the ipsw and install it manually. However, after the update, I tried to load a bunch of music recently purchased onto the iPod. The iPod only has about 10 GB used with plenty of room to update. When I attempt to sync music, it tells me that it is locked and that uploading is not possible. I can't figure out how to get it out of this mode; the newer IOS versions don't easily allow you to take the iPod back to its "as new condition", which is what I'd like to do. What's the secret decoder commands under IOS 7 to bring the iPod back to factory conditions so I can restore it from scratch?
Thanks.

Never mind. I forgot that IOS 7 requires the reset from the device, not from iTunes.

HT201210 IOS 7 Update failed, then could not restore

Update of I-pad unsuccessful, then a dozen restore attempts unsuccessful from 2 different PCs. Same error message each time: "Ipad could not be restored. An unknown error occurred (9).
I now own an I-Brick. Thanks for the "update" Apple.

This worked for me
Go to this site - http://www.ipswdownloader.com/. Enter your device, the model, and under the firmware menu, pick iOS 8.0. Then plug your phone into iTunes, and with the device window open, hold alt/option for Mac and shift for Windows while you click Restore. Next, select the .ipsw file you just downloaded, and wait while your phone wipes itself clean.
from there you can restore to this newer version and later you can restore the date from the backup

IOS 4 update problems and questions

i have tried 5 times now to install the new os 4 update and keep getting stuck on the "backup" bar for about 2 hours then it says "theres been an error continue without backup?" . what do i do? also i have the iphone 3G and ive been reading on these forums its best not to install?? what should i do guys/gals??
p.s. seriously considering switching to verizon and getting a droid incredible
Message was edited by: drendon

ya i think im just going to forget about the update ugh! =) so what do you guys think of the droid incredible??

TS1702 Does anyone know how to resolve the problem of apps not being able to download in the App Store? After the IOS 6 update I haven't been able to download any apps.

Does anyone know how to resolve the problem of apps not being able to download in the App Store? After the IOS 6 update I haven't been able to download any apps.

Maybe here:
IOS 6 App store crash: Apple Support Communities

My iphoto freezes when trying to use the standard eBay photo upload, the problem started after a recent iOS 7 update. The album photos don't appear until I try and close the upload and immediately freezes. Attempts to close iphoto fail.

A week or so ago I reacted to an Apple update message. The update completed and this left me with a couple of problems. When the imac started up there was a Glims message on screen telling me that the computer had not closed entirely and asking if I wanted to allow glims to reopen previously open files. I ticked yes and Safari froze immediately. This would happen even after a restart, Safari would start up with the Glims message on my Yahoo mail account. Then whether I clicked on the Glims message or not one of various adverts would appear and Safari would immediately freeze. I managed to override this by quickly entering Safari extensions and subscribing to an advertisement blocking programme. Safari now worked without problems but the blocking programme created other problems mostly with iphoto. The eBay uploaded photos were minute. So I decided to remove the Safari blocking extension and all seemed fine for everything except iphoto which now freezes every time I try to upload eBay photo's using the eBay standard upload problem. Yesterday I changed to the other BASIC upload option and that did work. Thought it might be a one of glitch on the Standard but obviously not. Anyone's help would be appreciated. I note that at least one other member is experiencing the same or similar problem today.

Sorry I am 70 and not very computer literate. Please explain in simpler terms. Perhaps I should have said Apple update for my iMac. It did however include an iphoto update. My imac is 3 years old, I also have an ipad 2 and iPhone and both received iOS 7 updates around the same time.

Problems with iPhone 4s since the IOS 6 update

I've had nothing but problems with the IOS 6 update! The day after the update my camera started to slowly go out. I open my camera ap and the "lens cap" appears and then it sits for a few seconds and takes me back to my home screen. Annoying yes, but not the end of the world. But today I wanted to break my phone in half. I started to dial my brother's phone number and before I keyed the last two digits of his number my phone decided to call the number on it's own. I have yet get that off my screen. I can no longer make or receive any calls. When my phone is locked instead of my screen saver appearing my phone displays a screen that looks as though as my husband is trying to call me with his caller id photo- I swipe to "answer" it and it reverts back to the phone screen with keypad and the half dialed cell phone number of my brother! All calls are going straight to voicemail. When I leave the phone ap the green bar appears at the top of the screen and says "tap to return to call". If you tap to return to the call - there it is again-the half dialed number of my brother. I'm losing my mind and so frustrated. I put it into airplane mode hoping to "refresh" it and it still does it in airplane mode. I've never had to reset it and I'm not sure what option of resets to pick. Any advice is welcomed because I'm lost at this point.

Try to reset the phone. Hold both the home and power buttons at the same time. When the Apple logo appears on the screen, you can release the buttons and wait for the device to reboot. No data is lost during ths process.

ITunes has a problem finding my iPhone on wifi after iOS 6 update

Since updating to iOS 6 on Thursday, I've been having problems with iTunes not finding my iPhone on wifi. I'm not having this problem with my iPad, which is first gen so no iOS update. Sometimes the phone will show up on the list when I start iTunes, most of the time it won't. I am also getting repeated pop-ups from Windows telling me that "ATH.exe has stopped working". The pop up shows up even after I click the button for "Close Program". I've tried stopping and starting the Apple Mobile Device Service. This led to the phone showing up on the list but the pop up frequency has actually now increased (not that that's necessarily related).
I do not have problems with the phone showing up in the list or syncing the phone when it's physically connected - it works exactly the way it's supposed to if it's plugged in. And I can deal with having to plug it in to sync if I have to but these constant popups are starting to drive me batty and I don't want to have to deal with them until the new iTunes comes out next month (assuming the new version will fix whatever the problem is anyway).
I am running Windows Vista 32-bit, iTunes 10.7.0.21, iPhone 3GS.

I've got the 4S and I see you have the 3GS; this isn't a device issue evidently since your post is the first that I see is NOT a newer device. I'm in total agreement on your post as well - there is absolutely no rhyme nor reason for all this and the pop-up is to the point of syncing via the cable is worth NOT having this "ATH.exe" error.
Further I have uninstalled and reinstalled everything, as per all the support forums, yet to sync via WiFi, I have to stop and start the Apple Device Service countless times. As I stated earlier, by the time I start/restart the services, it's just easier to throw it on the cable and call it a day....
One would think, by now, that Apple would be on this however I hve yet to see an Apple post as to a resolution. I suppose we will just go batty together!!! If I hear or find anything, I'll hunt down this post and post the info I've found. Thank you for reporting this so Apple realizes we're not losing our minds nor is it a Vista/Windows issue. iTunes10.7.0.21 is being used & this only started after the iOS 6 update... GRRR!!!!

HT201210 iOS 7 update problem

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