HT201210 IOS software update server could not be contacted...what does this mean?

Cannot update IPhone 4S using iTunes. Error says IOS update server could not be contacted. So how do I update my iPhone? I do not have access to WiFi.

Hey there silky5!
Here is an article that describes your issue, and can guide you through some helpful troubleshooting steps for this issue:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
If you haven’t already seen this article, you mentioned that you are unable to access Wi-Fi from your iPhone, and this would be the relevant article to guide you through troubleshooting if you are still experiencing this issue:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

Similar Messages

  • The I Pad software server could not be contacted - What does this mean?

    Whilst being tols to update my Ipad i keep getting this message - what exactly does this mean?
    How can i solve it?
    Thanks

    Hello Jotee,
    Sorry to hear that the update has been unsuccessful on your iPad.  I recommend following these steps:
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    You can find the full article here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?

         When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?
         I have now discovered that i cannot update or restore any of my devices

    Were those items purchased or downloaded under a different apple ID than what you are logged into on the phone?

  • HT201210 ipod software update server could not be contacted

    Trying to update and ITunes, IPAD2 and IPOD Touch.
    Getting the "Ipod Software Update Server could not be Contacted" error.
    Network connectivity NOT an issue:
    Currently using:
    Win7 SP1 (64-bit)
    ITunes 10.6.0.40
    Have tried the following:
    1. restarted router; ensured no port blocking
    2. Changed the 'host' file to:
      a. blank
      b. added 127.0.0.1 gs. apple.com
    3. Turned off firweall
    4. have changed the dns servers to opendns servers:
        a. 208.67.222.222
         b. 208.67.220.220
    None of these have worked..
    Does anyone ahve any other ideas?
    Owen

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • " the iPod software update server could not be contacted " what am I suppose to do now? please help.

    Hi, It's been a week now since im having this problem with my iPod touch 4thgen 8GB. it says it needs to be restored but when i do so it gives me an error which says " the iPod software update server could not be contacted ". I've tried restoring it a hundred times and each time this is what it says. under it is written " make sure your network settings are correct and your network connection is active or try again later ". what does that mean? that what am I suppose to do now? please help.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • How do you resolve the computer error message "ipod software update server could not be contacted"

    I am trying to restore my ipod touch but when I go to restore I get the error message "ipod software update server could not be contacted"  What do i do?

    Try here:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • HT201210 When I am trying to upgrade my iOS version I am getting an error message saying " the iPad software update server could not be contacted", I also get an error message prior to that which says the certification of the server is invalid

    When I am trying to upgrade my iOS version I am getting an error message saying " the iPad software update server could not be contacted", I also get an error message prior to that which says the certification of the server is invalid?

    Temporarily disable any security software on the computer and try again.

  • HT201210 I get an error message that says the iPad software update server could not be contacted.  How do I fix that?

    I am trying to upgrade my iPad from version 4.3.5 to the new 5.0.1 and I get the above error message.  It says, The iPad software update server could not be contacted.  I also do not have an Update button when I go into Settings and General.

    You must have ios 5 or later for that facility to show up. Meanwhile, keep trying /try later via iTunes on your computer..

  • My IPAD won't accept my wi-fi password. I have tried resetting all settings and network settings but still won't accept it. Can't download to new version of IOS either, says software update server could not be contacted.

    my IPAD won't accept my wi-fi password. I have tried resetting all settings and network settings but still won't accept it. Can't download to new version of IOS either, says software update server could not be contacted.

    Yes I have put in the correct password, its all numbers so can't get it wrong really.
    It has connected before as has my iPod and that won't connect either. I have checked that they aren't on the blocked list of the wi fi. Managed to download the new version of iOS and that hasn't made a difference.
    I have the wi fi plugged directly into the computer rather than the booster hub as the computer won't connect to it when its in the hub. I did get the iPad to connect to the internet when it twas in the hub but once I upgraded the iOS it won't accept the wifi password in the hub either.

  • "The iPhone software update server could not be contacted" - problem updating to iOS 6

    Hi all,
    I'm a little behind the times, but I'm trying to update my iPhone 3G from 4.2 to 6. Unfortunately, whenever I try, I get a message that "The iPhone software update server could not be contacted".
    I've looked around for a fix - including one that asked me to check my "Automatically detect LAN settings" - but that was of no use. I should point out that my phone is not jailbroken and that I am connected to the internet via USB dongle. I have temporarily disabled AVG as well.
    Does anyone know what's causing this issue and how I can be rid of it?
    Thanks very much in advance.

    An iPhone 3G cannot be updated beyond iOS 4.2.1...that's the end of the line for your phone.

  • HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore  please

    When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again.  After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time.  PLEASE HELP!!

    Try:
    - Powering off and then back on your router.
    - The Additional Information paragraph of
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • HT201210 (The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.) can anyone help me with this issue, every time i try to restore it will come up like this error m

    (The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
    can anyone help me with this issue, every time i try to restore it will come up like this error message.

    Restore the iPhone when connected to iTunes by cable.
    Still the same TS1275?
    Is your iPhone jailbroken?
    Or
    Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone?

  • HT201210 When I try to update my iphone to the latest iphone software on my MacBook in itunes a message displays "This iphone cannot be updated at this time because the iphone software update server could not be contacted or is temporarily unavailable.

    Hi guys, When I try to update my iphone4s to the latest software on itunes via my MacBook a message displays a message: 'This iPhone "Seans iphone" cannot be updated at this time because the iphone software update server could not be contacted or is temporarily unavailable'. This has happened a few time s now. I have look through the FAQ's but no luck. Can someon help? Cheers

    Try posting to the correct forum.
    This is the iPhone for the Enterprise forum... there is nothing about the issue that appears to apply to using an iPhone in an Enterprise (corporate) environment.
    Try posting to the iTunes for the Mac forum.

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • HT201210 what should i do if a statement like "the iphone software update server could not be contacted" appear?

    my iphone 3GS in recovery mode! what should i do if a statement like "the iphone software update server could not be contacted" appear?

    Let's try the following document with that one.
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    (If the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.)

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