HT201210 Iphone 3gs needs to restore as cannot turn phone on but cannot restore as unknown error 2001 keeps coming up. I have tried several times on different computers. Any help or ideas?

Iphone 3gs needs to restore as I cannot turn phone on but cannot restore as unknown error 2001 keeps coming up.
I have tried several times on different computers. Any help or ideas? Thanks

Hi there Katherine,
I have an article here that addresses this error code and can give you a few more troubleshooting suggestions for this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Thanks for coming to the Apple Support Communities!
Regards,
Braden

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Incident Identifier: FAAE28BE-D103-4776-AAE5-F91FC33E3BA2
CrashReporter Key: bc37321bdb04eb2b74d5e7f4391e335e352d24fa
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I'm having the same problem and no solution. Restored my phone several times but it still reboots when I’m using it…
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http://support.apple.com/kb/HT1808
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https://www.apple.com/support/iphone/repair/other/
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http://support.apple.com/kb/ht1808
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HT201210 Iphone 3gs needs to restore as cannot turn phone on but cannot restore as unknown error 2001 keeps coming up. I have tried several times on different computers. Any help or ideas?

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